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Junior IT Configuration Analyst

Marathon TS
Remote

Quick Apply

Job Details

Full-time
$48 - $57 an hour
8 days ago

Qualifications

Interpersonal skills
IT service management
Secret Clearance
DoD experience
Bachelor's degree
Organizational skills
CompTIA Security+

Full Job Description

Marathon TS is seeking an IT Configuration Analyst to support the CASTLE-NET program. This role is responsible for maintaining and managing Configuration Management Database (CMDB) records, supporting ITIL-based configuration management processes, and ensuring the accuracy and integrity of IT asset and configuration information across the enterprise environment.

The ideal candidate will have experience with ServiceNow, Configuration Management, IT Service Management (ITSM), and ITIL best practices. This position works closely with Change Management, Service Desk, Asset Management, and Infrastructure teams to ensure configuration items are properly documented, tracked, and maintained.

Key Responsibilities

Maintain and update Configuration Management Database (CMDB) records
Identify, document, and manage Configuration Items (CIs)
Track relationships between hardware, software, applications, and infrastructure components
Support configuration audits and data quality initiatives
Ensure compliance with established configuration management policies and procedures
Assist with Change Management activities and configuration impact analysis
Generate reports and metrics related to CMDB accuracy and configuration compliance
Work with ITSM teams to improve configuration management processes
Develop and maintain configuration management documentation
Participate in continuous process improvement initiatives

Required Qualifications

Bachelor's degree or equivalent experience
4+ years of Configuration Management, IT Asset Management, CMDB Administration, or related ITSM experience
Experience with ServiceNow or similar ITSM platforms
Working knowledge of ITIL framework and best practices
Strong analytical and organizational skills
Excellent verbal and written communication skills
Experience working in enterprise IT environments

Preferred Qualifications

Active Secret Clearance
Security+ Certification
ITIL Foundation Certification
Federal Government or DoD experience
ServiceNow CMDB administration experience
Experience supporting large-scale IT operations environments

Pay: $48.00 - $57.00 per hour

Education:

Bachelor's (Required)

Experience:

ServiceNow: 5 years (Required)
CMDB: 5 years (Required)
IT Asset Management: 5 years (Preferred)
IT service management: 4 years (Required)

License/Certification:

CompTIA Security+ (Required)

Security clearance:

Secret (Required)

Work Location: Remote

Quick Apply

Refine Your Search

Configuration Analyst jobs

Junior IT Configuration Analyst

Lead Mortgage Configuration Analyst

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Senior Asset Liability Management Analyst (HYBRID)

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