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Virtual Design Chat Consultant

Williams-Sonoma, Inc. -
Remote

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Job Details

Full-time
$19 an hour
3 days ago

Benefits

Paid training

Qualifications

Texting/chatbox tools
Computer literacy
English
High school diploma or GED
Typing

Full Job Description

Virtual Design Chat Consultant.

Now accepting applications until July 30th 2026.

Why you and why us?:

Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.

What Benefits do you offer?:

40% Discount on most merchandise.
Fun contests / rewards and recognition programs.
Paid Training from the comfort of your home.
Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
Pay = $19.00/hr compensation may differ due to individual state wage requirements.

Essential Functions: The nuts and bolts.

Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
Work closely with other departments to resolve issues including but not limited to service calls for all brands.
Assist with developing written customer responses.
Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
Project a professional company image through text chat interaction.
Provide visitors with product or service information.
Promote Williams-Sonoma, Inc products and/or services in a positive way.
Categorize and assign chat sessions appropriately.
Perform other duties assigned.

Qualifications: What you need to apply.

3+ months Design experience Required.
High School Diploma or GED.
Attention to detail with a superior customer service attitude.
Maintain confidentiality and professionalism at all times.
Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
Strong written communication skills are required.
Enjoy working independently with excellent problem-solving and decision-making skills.
Good self-management and motivation.
Strong interpersonal skills.
Computer Savvy / Internet Research ability.
Must be experienced with instant messaging.
Ability to navigate websites and multiple systems while maintaining multiple written conversations.
Computer literate with the ability to type minimum 35 wpm.
Practice active listening skills.
MUST be confident to communicate in English (written and verbal).

Important Facts: MUST HAVE THESE FOR CONSIDERATION:

Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met.
On site opportunity requires you to be on premise 5 days / week.

About Williams-Sonoma, Inc.:

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.

Quick Apply

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