Top 94036 Contact Representative Job Jobs

Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE
Charter Oak Federal Credit Union —Waterford, CT
- $18.00 - $44.64 an hour
- Part-time
- Communication skills
- Entry level
Quick Apply
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr
Fallon Health —Worcester, MA
- $22 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE
Charter Oak Federal Credit Union —Waterford, CT
- $18.00 - $44.64 an hour
- Part-time
- Communication skills
- Entry level
Quick Apply
14d
Contact Center Representative
CORNERSTONE COMMUNITY FINANCIAL CREDIT UNION —Troy, MI
- $19 - $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Paid holidays
Quick Apply
7d
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
- $12 - $14 an hour
- Email
- Remote
- Computer literacy
- Typing
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative
Annuity Health —Columbia, SC
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Physician Contact Center Representative
Hospital for Special Surgery —New York, NY
- $32.39 - $36.04 an hour
- Full-time
- High school diploma or GED
- Experience equivalent to degree accepted
- Computer skills
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Contact Center Representative
Sierra —Cheyenne, WY
- $11.65 - $16.00 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Organizational skills
Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Entry-Level Account Services Representative - Path to Advancement
SKYFY TECHNICA —Remote
- $21 - $26 an hour
- Part-time
- Remote
- Communication skills
- Marketing
- Entry level
- Work from home
Quick Apply
8d
Representative, Health Plan Provider Relations - Remote Must reside in NY
Molina Healthcare —New York, NY
- $19.84 - $46.42 an hour
- Full-time
- Remote
- Medical office experience
- Mid-level
- Travel
- Health insurance
Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)
Aureon —Galesville, WI
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Representative - Patient Access L1
Atlas Healthcare Partners —Remote
- $19.23 - $28.85 an hour
- Full-time
- Remote
- Word processing
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Patient Service Representative - Patient Experience
Midi Health —San Francisco Bay Area, CA
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
Remote Customer Service Representative - UT
Metech Recycling —Salt Lake City, UT
- $20 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
11d
Contact Center Representative (Hybrid)
GECU —El Paso, TX
- $16.33 - $24.50 an hour
- Seasonal
- Remote
- High school diploma or GED
- Analysis skills
- Computer skills
- Work from home
Customer Service Representative (Remote AZ)
Oscar Health —Tempe, AZ
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
11d

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Contact Center Representative

NW Priority Credit Union -
Beaverton, OR

Apply Now

Job Details

Full-time
$21 - $28 an hour

Qualifications

Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Client inquiry handling
Promoting bank products
Answering guest questions
Scanning
Incident Escalation
Post-sales issue resolution
Customer engagement
Data entry
Document imaging
Assisting with digital banking services
Productivity software
Handling account queries
Technical support via email
Balancing end-of-day transactions
Promoting bank services
Account opening
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

Description:

NW Priority Credit Union is excited to offer a new position to join our team at our Beaverton branch. An entry-level contact center employee services as the primary point of contact for members, handling various types of inbound calls and communication. Their responsibilities include answering member inquiries, resolving issues, providing product or service information, and ensuring a positive member experience. This position is best suited for someone with financial experience, who has strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment are essential for this role while upholding the credit union philosophy of people helping people.

Core Job Requirements

Respond to member questions and concerns via phone and email ensuring accurate and timely responses.
Identify and troubleshoot member issues, offering solutions within company guidelines or escalating to higher-level support when necessary.
Provide exceptional member service by assisting with members digital inquiries (mobile and online banking) and engaging with the Contact Center Supervisor when needed.
Recognizes members’ needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
Offer detailed and accurate information regarding company products, services, and policies to assist members. Regularly update knowledge on new products, services, or company policies to provide accurate and current information to members.
Ensure that members’ unresolved concerns are tracked and followed up promptly to guarantee resolution.
Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history. Performs all types of non-monetary transactions within established limits to prevent fraud and losses.
Entering stop payments for checks and check reorders. Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
Assist members with online banking password resets and enrollments. Ensuring successful login attempt while on the phone with member. Enroll members in mobile deposit as requested and approved.
Process convenience pay requests by members.
Process lost debit and credit cards by completing forms and issue replacement.
Scan paper documents into Laserfiche.
Work with colleagues and supervisors to share knowledge, improve processes, and enhance team performance.
Completes job assignments delegated by Contact Center Supervisor.
Responsible for complying with all laws, statutes, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Participate in required meetings and training.
Performs other duties as assigned by management.

Requirements:

Job Experience: Minimum of one year in a banking or credit union environment required. Knowledge of advanced cross servicing techniques to cross service members competently.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Apply Now

Refine Your Search

Contact Representative Job jobs

Contact Center Representative

CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr

CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE

Contact Center Representative

Customer Service Representative - Work From Home

Remote Customer Service Representative

Physician Contact Center Representative

Patient Contact Center Representative (Remote)

Contact Center Representative

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Entry-Level Account Services Representative - Path to Advancement

Representative, Health Plan Provider Relations - Remote Must reside in NY

Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Representative - Patient Access L1

Patient Service Representative - Patient Experience

Remote Customer Service Representative - UT

Customer Service Representative (Remote GA)

Contact Center Representative (Hybrid)

Customer Service Representative (Remote AZ)

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