Top 108739 Contact Representative Job Jobs

Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
8d
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
- $12 - $14 an hour
- Email
- Remote
- Computer literacy
- Typing
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Physician Contact Center Representative
Hospital for Special Surgery —New York, NY
- $32.39 - $36.04 an hour
- Full-time
- High school diploma or GED
- Experience equivalent to degree accepted
- Computer skills
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Remote Customer Service Representative
Annuity Health —Columbia, SC
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Contact Center Representative - Work From Home
AWL Insurance Agency —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Patient Service Representative - Patient Experience
Midi Health —San Francisco Bay Area, CA
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
Representative, Health Plan Provider Relations - Remote Must reside in NY
Molina Healthcare —New York, NY
- $19.84 - $46.42 an hour
- Full-time
- Remote
- Medical office experience
- Mid-level
- Travel
- Health insurance
Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Sales Representative
Maddox Industrial Transformer —Moscow, ID
- $88,800 - $92,600 a year
- Full-time
- Writing skills
- 11+ years
- Computer skills
Quick Apply
Bilingual Float Patient Service Representative
Carolina Health Centers, Inc. —Greenwood, SC
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
Quick Apply
Bilingual Call Center Representative
Family EyeCare Center —Leavenworth, KS
- From $16 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Prior Authorization Representative - IN PERSON/Part TIme
Ortho Montana —Billings, MT
- From $16 an hour
- Part-time
- Background check
- Customer service
- Medical office experience
Quick Apply
7d
Ophthalmology Patient Access Representative
Eye Consultants of Pennsylvania —Pottstown, PA
- From $18 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
Sales Representative
Turner Security Systems —Fresno, CA
- $34,000 - $90,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Health insurance
- Cell phone reimbursement
Quick Apply
Marketing Representative OPC - Retail
Hilton Grand Vacations —Waikoloa, HI
- $17 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- English
- Paid parental leave
- Health insurance
Quick Apply
Account Representative
Latitude Insurance —Telluride, CO
- $60,000 - $70,000 a year
- Urgently hiring
- Hospitality
- Microsoft Excel
- Office
- Health savings account
- AD&D insurance
Quick Apply
Resolution Specialist
Scott & Associates, PC —Rochester, NY
- $20 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Sales Representative
Maddox Industrial Transformer —Battle Ground, WA
- $75,000 - $95,000 a year
- Writing skills
- 11+ years
- Office
Quick Apply

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Contact Center Representative- Level 1

Apple Bank for Savings -
Buffalo, NY

Apply Now

Job Details

Full-time
$40,000 - $50,000 a year
8 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Buffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available)
Weekend and Evening Shift Availability Preferred

Salary Range: $40,000 - $50,000

The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank’s full range of products and services to address customers’ financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES

Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met.
Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures.
Adhere to all applicable banking regulations.
Identify and escalate calls involving concerns or suspicious activities as appropriate.
Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners.
Document and address complaints promptly and effectively in accordance with complaint management policies.
Complete customer file maintenance, transactions, and requests in line with internal policies and procedures.
Maintain adherence to call quality and service standards.
Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives.
Inform customers about Apple Bank’s range of products and services.
Advocate for digital banking solutions to encourage customer self-service.
Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction.
Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services.
Perform additional duties and responsibilities as assigned.

SKILLS, EDUCATION, & EXPERIENCE

A high school diploma or GED is required.
0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications.
Strong interpersonal and verbal and written communication skills.
Exceptional customer service abilities.
Excellent analytical and problem-solving skills.
Bilingual proficiency in Spanish is considered an asset.
Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure.
Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.
Knowledgeable in online and mobile banking platforms as well as bill payment services.
Maintains a positive, team-oriented attitude.
Capable of efficiently multitasking across various systems.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to consistently adhere to a set schedule.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Apply Now

Refine Your Search

Contact Representative Job jobs

Contact Center Representative- Level 1

Customer Service Representative - Work From Home

Physician Contact Center Representative

Patient Contact Center Representative (Remote)

Remote Customer Service Representative

Contact Center Representative - Work From Home

Patient Service Representative - Patient Experience

Representative, Health Plan Provider Relations - Remote Must reside in NY

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Part Time Customer Service Representative (Teleradiology Support)

Sales Representative

Bilingual Float Patient Service Representative

Bilingual Call Center Representative

Prior Authorization Representative - IN PERSON/Part TIme

Ophthalmology Patient Access Representative

Sales Representative

Marketing Representative OPC - Retail

Account Representative

Resolution Specialist

Sales Representative

I want to receive the latest job alert for Contact Representative Job

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