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Service Content Liaison

PACCAR -
Lewisville, TX

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Job Details

$80,800 - $111,650 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Content creation for technical audiences
Microsoft Office
SharePoint
Operational excellence initiatives
Technical Proficiency
Mechanical knowledge

Full Job Description

Start applying with LinkedIn

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Date: Jun 30, 2026

Location: Lewisville, TX, US, 75067 Renton, WA, US, 98055

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Company: PACCAR

Requisition Summary

Are you ready to make a direct impact in shaping PACCAR’s future by supporting new major component launches? In this vital role, you will help facilitate the Service Publications across our Peterbilt and Kenworth product portfolios. You will act as the liaison between authors, engineering, dealer training, field service, legal, and many other stakeholders to identify and publish content. You will work in coordination with the Service Content Managers to complete required deliverables while achieving major program milestones.

This position can be located at PNT (Lewisville, TX) or at PACCAR Parts (Renton, WA).

Responsibilities Include

Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery
Project manage service content schedules and timelines to consistently meet milestones and deadlines
Review requests for new documentation and updates; assign topics based on author expertise and availability
Track and report documentation progress to program teams, ensuring transparency and alignment
Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development
Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines
Manage and maintain SharePoint content for the team to ensure accessibility and organization
Build and maintain strong stakeholder relationships to support cross-functional collaboration
Lead and participate in continuous improvement initiatives
Provide feedback to engineering from a service perspective to improve product supportability and serviceability
Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems
Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development

Basic Qualifications

Bachelor’s degree in Technical Publications, Business, Engineering, or a related field.
Minimum of 2 years of relevant professional experience
Excellent ability to communicate complex topics clearly and succinctly
Strong written and verbal communication skills
Proven ability to perform effectively in a fast-paced, results-oriented environment while managing multiple priorities
Strong interpersonal skills with a collaborative, team-oriented mindset
Strong technical or automotive aptitude, with a mechanical background and a demonstrated ability to quickly learn and understand automotive concepts
Proficiency in MS Office, Adobe Suite, and SharePoint
Commitment to continuous improvement and ongoing learning to support departmental growth
Motivation to deliver high-quality technical documentation tailored for customers and dealers

Preferred Qualifications

Exceptional organization, attention to detail and time management skills
Project management qualification (PMP), or equivalent experience as a project manager
Knowledge and experience in content management (CMS) or content lifecycle (CLS) systems, Smartsheet, XML/DITA, and HTML production
Experience with Engine RMI for North America
Smartsheet knowledge / experience
Understanding of industry standards that directly impact technical publications

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Additional Job Board Information:
Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $80,800 - $111,650 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Supply Chain, Sharepoint, Developer, Field Service, Operations, Technology, Manufacturing, Customer Service

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