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Research Manager - Southern US

Ancestry.com -
Draper, UT

Apply Now

Job Details

Full-time
$64,300.00 - $68,314.50 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible schedule

Qualifications

Customer relationship building
Citation management for reference services
Coaching
Client relationship development
Schedule management
Team management
Customer relationship management
Client management
Leading team collaboration initiatives
Managing projects
Project stakeholder communication

Full Job Description

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- ). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry is seeking an experienced Research Manager specializing in the United States Mid-South and South regions , eager to contribute to the organization’s long-term success. The candidate will lead research projects, produce exemplary research, and must be proficient in project and client management. Successful research managers are flexible, detail-oriented, strong in technology, and meet industry standards for genealogical research. They assist team members in developing their skills and consistently meet performance metrics.

Research managers enjoy a flexible schedule, with occasional company meetings and kickoff calls with clients. They work closely with client relationship managers (CRMs) and research staff to achieve session objectives. Availability during business hours is required for communication with staff. Time management is key to meeting weekly, monthly, and annual billable targets in our billable environment.

What you will do...

Research expertise in the U.S. Mid-South and South.
Resource accessibility: can quickly identify when research is feasible, locate the resources, determine how to access them, and communicate promptly when the research is unfeasible.
Skilled and efficient writer who can produce research logs and reports as well as regular client updates according to company standards.
Session load: Once fully onboarded and trained, manage 30-60 client projects, including defining the scope, budget, and resources necessary for each project.
Organization: Superior organizational skills to ensure sessions run smoothly, and delegate time to the best researcher for the project.
Final product: Exercise good judgment to ensure project deliverables meet company and industry standards and client expectations and satisfy session budgets, even if projects do not meet the project’s goal.
Billable hours: Maintain an average of 5.5 billable hours per day and meet an annual billable hours requirement.
Feedback: Gives and receives feedback well.
Effective communication: sets clear expectations with clients and researchers, updates clients every 4-6 weeks, and promptly addresses client and staff concerns and questions.
Collaborate with the CRMs and researchers throughout the session for project success.
Standards: Supervise research to ensure accuracy and efficiency, meeting company standards and aligning with client expectations.
Feedback: coach research staff on genealogical research, and escalate issues to the manager if repeated coaching is unsuccessful or if the problem is unrelated to genealogy (e.g., behavioral issues).
Delegating: Skilled at assigning and directing work within the pod and to contractors.
Regrouping: Conduct regular meetings with pod members and be available for consults.

Who you are...

You have a minimum 5 years’ experience with professional genealogical research.
You have a bachelor’s or master’s degree in History, English, or comparable experience.
Experience in general U.S. research with a specialty in the mid-south and southern states.
Proficient in the application of DNA test results to genealogical research problems.
Advanced expertise in brick wall research methodologies and evidence analysis.
Experience managing multiple projects at the same time.
Experience with completing research journals/logs; understanding and creating citations; creating record abstracts, including analysis; writing narrative academic research reports; drafting clear, concise research plans; conducting genealogical research from start to finish within a set budget.
Experience communicating with clients, particularly setting expectations and resolving issues.
Experience working in a collaborative team environment and providing feedback and coaching to team members.

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $64,300 - $68,314.50 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Apply Now

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