Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Summary:
The Sr. VoIP & MVNO Compliance Manager is a newly created, foundational role at ClearCaptions. This role is responsible for building the company’s compliance infrastructure from the ground up—designing operational frameworks, regulatory controls, and governance policies to ensure ClearCaptions meets all applicable federal and state requirements governing MVNO and VoIP services. The role requires deep telecommunications regulatory expertise and the ability to thrive in a high-growth environment while translating complex regulatory requirements into practical, scalable operational processes.
What This Role Does:
- Designs, implements, and maintains a comprehensive MVNO and VoIP compliance program covering all applicable federal and state regulatory obligations.
- Develops and documents operational compliance policies, procedures, and internal controls from the ground up, establishing ClearCaptions compliance baseline.
- Collaborates with the Senior Compliance Manager to establish a process and controls regulatory requirements matrix mapping each applicable rule to specific operational owners, processes, and control activities.
- Establishes a compliance calendar and ongoing monitoring program to track regulatory deadlines, filing requirements, and license renewals.
- Prepares and presents compliance status reports, risk assessments, and audit findings to senior leadership.
- Defines and enforces a compliance governance framework including escalation procedures, exception handling, and corrective action protocols.
- Ensures full compliance with all FCC and State requirements applicable to MVNO and VoIP operations
- Manages FCC filing obligations including Form 477 (broadband deployment data), Form 499 (revenue reporting for USF), and any applicable licensing registrations.
- Manages state telecommunications registrations, certificates of authority, and VoIP/CLEC-equivalent filings as required by individual state public utility commissions (PUCs) or equivalent agencies.
- Oversees state universal service fund (SUSF) reporting and contribution obligations where applicable.
- Maintains up-to-date compliance with all FCC rules applicable to interconnected VoIP providers, including E911, CALEA, USF, CPNI, STIR/SHAKEN, and number porting obligations.
- Maintains required records and responds to FCC or state agency complaints and investigations related to slamming, cramming, or fraud.
- Contributes to the existing compliance-aware culture by serving as the internal subject matter expert and go-to resource on VoIP and MVNO regulatory matters.
- Performs other duties as assigned.
What You Will Bring:
- A high school diploma or equivalent is required, and a secondary degree (i.e., AA or BA) is highly preferred.
- Minimum 5 years of experience in telecommunications regulatory compliance, with direct experience in MVNO and/or VoIP regulatory frameworks.
- Demonstrated experience interpreting and applying FCC rules, including those governing E911, CALEA, USF, CPNI, STIR/SHAKEN, TCPA, and number portability.
- Experience navigating multi-state telecommunications regulatory environments, including PUC filings and state USF reporting.
- Deep, current knowledge of FCC regulations governing interconnected VoIP providers and MVNO/resellers.
- Strong understanding of the telecommunications regulatory landscape at both federal and state levels, including the role of the FCC, USAC, NANPA, and state PUCs.
- Ability to independently research and analyze regulatory texts, FCC orders, and state commission rulings and translate them into actionable compliance requirements.
- Excellent project management skills; ability to build compliance infrastructure while managing day-to-day regulatory obligations simultaneously.
- Strong written and verbal communication skills; ability to present complex regulatory topics clearly to non-specialist audiences.
- Collaborative and cross-functional working style; comfortable engaging with engineering, finance, legal, and operations teams.
- Proven track record of building or significantly expanding compliance programs in a telecommunications or technology company.
- Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.
- Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).
Preferred:
- Experience managing regulatory filings (FCC Form 499, Form 477, USAC reporting).
Physical Demands:
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (90-100%)
- Keyboarding (95-100%)
- Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)
Work Environment:
100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.
Compensation:
$109,000 to $120,000/yr plus 5% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
- All legitimate ClearCaptions job openings are posted exclusively on this careers page.
- Our recruiters will only contact you from verified @clearcaptions.com email addresses.
- We will never offer a job through LinkedIn messages or any social media platform.
- We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at
[email protected].
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.
