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Customer Service Representative

Mauser Packaging Solutions -
Anniston, AL

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Job Details

Full-time
From $24 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Customer communication
Microsoft Excel
Customer returns handling
Interpersonal skills
Spreadsheets
Customer order taking
Managing clients in a customer support role
Collaboration with manufacturing teams
Productivity software
Client email correspondence

Full Job Description

The Customer Service Representative (CSR) serves as the primary liaison between Mauser Packaging Solutions and its customers. This role manages customer orders from order entry through shipment and acts as the first point of contact for customers at the assigned plant. The CSR provides support by addressing customer inquiries, resolving concerns, and ensuring a positive customer experience throughout the order process.

Responsibilities:

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements:

Associate or bachelor’s degree preferred but not required
Manufacturing experience strongly preferred
1-3 years customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

#INDHP

Pay: From $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off

Work Location: In person

Quick Apply

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Class A Driver

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