Top 370 Credit Collections Rep Jobs

Patient Collections Rep (Remote)
Healthcare Claims Management —Indiana
- From $17 an hour
- 8 hour shift
- Remote
- Computer literacy
- Basic math
- HIPAA
- Health savings account
- Health insurance
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Call Center Rep - Quality Service Associate 2453
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $20 - $21 an hour
- 8 hour shift
- Remote
- Computer literacy
- English
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Outside Sales Rep (Ohio)
Neenah Foundry Company —Neenah, WI
- From $73,500 a year
- Weekends as needed
- Background check
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Rep/Phlebotomist based in Northwest WY
Wyoming Health Fairs —Cody, WY
- From $15 an hour
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- Up to 50% travel
- OSHA
- Customer service
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Business Account Rep
Riverway Business Services —Pittsburgh, PA
- $15.54 - $17.22 an hour
- Temporary
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Financial Services Officer
First Commerce Credit Union —Nashville, GA
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Outside Sales Representative (Food Distribution)
Confidential —Hayward, CA
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- Full-time
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Resolution and Recovery Representative - Loans
Service Credit Union —Rochester, NH
- From $23.67 an hour
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- Microsoft Excel
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13d
Inside Sales Representative - M. Holland
Ravago Americas —Northbrook, IL
- Full-time
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PARTS DATA COORDINATOR
SMITH & LOVELESS INC —Lenexa, KS
- Full-time
- Microsoft Word
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- Health savings account
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LIHTC Property Manager
REAL ESTATE PERSONNEL, INC. —Colorado Springs, CO
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
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12d
Patient Account Rep (Self Pay)
Vaco by Highspring —Los Angeles, CA
- $24 - $25 an hour
- Temporary
- Oracle
- Hospital
- Medical office experience
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11d
Accounts Receivable Rep
Methodist Rehabilitation —Flowood, MS
- Full-time
- Remote
- Medical office experience
- High school diploma or GED
- Organizational skills
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Patient Account Rep - Credit & Collection FT Days
Torrance Memorial Medical Center —Torrance, CA
- $24.00 - $34.02 an hour
- Full-time
- Medical office experience
- Mid-level
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Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $21 - $22 an hour
- 8 hour shift
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Flexible schedule
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Credit and Collections Specialist II
Tireco Distributors —Jacksonville, FL
- $25 - $27 an hour
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
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Collections Specialist
Mule Extracts —Estacada, OR
- $60,000 - $70,000 a year
- Full-time
- Background check
- Sales
- ERP systems
- Mileage reimbursement
- Health insurance
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Telephone Sales Rep - Outbound
FLS Connect —Waukesha, WI
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
TELEPHONE SALES REP - REMOTE
FLS CONNECT LLC —Eau Claire, WI
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
Bilingual Spanish Call Center Rep - Quality Service Associate
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $21 - $22 an hour
- 8 hour shift
- Remote
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
- Flexible schedule
Quick Apply

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Patient Collections Rep (Remote)

Healthcare Claims Management -
Indiana

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Revenue cycle management
Teamwork
Interpersonal skills
Phone communication
Basic math
HIPAA
Attention to detail
Productivity software
Client interaction via phone calls

Full Job Description

Patient Collection Specialist

Healthcare Chaos Management (HCM)

Healthcare Chaos Management (HCM) is a modern healthcare Revenue Cycle Management (RCM) organization focused on bringing clarity, structure, and compassion to complex healthcare billing environments. We partner with healthcare providers to simplify patient billing, improve collections performance, and enhance the patient experience through data-driven workflows, technology-enabled solutions, and people-first service.

At HCM, we believe revenue cycle success starts with empathy, accountability, and expertise, for both our clients and their patients.

Position Overview

The Patient Collection Specialist serves as a key point of contact between patients, providers, and payers. This role is responsible for handling patient billing inquiries, collecting payments, and resolving account balances with professionalism, empathy, and accuracy.

This position requires strong communication skills, attention to detail, and the ability to navigate healthcare billing systems while educating patients on their financial responsibility. The Patient Collection Specialist plays a critical role in supporting HCM’s mission by fostering trust, improving resolution outcomes, and ensuring compliance throughout the billing process.

Key Responsibilities

Patient Communication & Support

Handle inbound and outbound patient calls with professionalism, empathy, and active listening.
Clearly explain billing statements, Explanation of Benefits (EOBs), and insurance claim outcomes.
Educate patients on deductibles, copays, coinsurance, and outstanding balances.
Provide first-call resolution whenever possible to improve patient satisfaction.

Billing & Payment Resolution

Research patient accounts to identify balances, payment history, and insurance activity.
Process payments via credit card and ACH in accordance with security and compliance standards.
Offer and explain payment plans and financial assistance options based on client guidelines.
Verify insurance eligibility and coordinate benefits for patients with multiple payers.

Account Documentation & Follow-Up

Accurately document all account activity, conversations, and resolutions within billing systems.
Identify account discrepancies, underpayments, or errors requiring additional review or escalation.
Ensure proper follow-up actions are taken to support timely account resolution.

Escalations & Issue Resolution

Escalate complex or sensitive issues to leadership as appropriate.
Collaborate with internal teams to resolve payer, billing, or system-related issues.
Maintain a calm, solution-oriented approach when handling difficult conversations.

Compliance & Confidentiality

Maintain strict compliance with HIPAA and all applicable privacy regulations.
Adhere to HCM standard operating procedures (SOPs), client policies, and regulatory requirements.
Ensure accuracy and integrity of all patient and financial data.

Operational Effectiveness

Utilize client EMR systems and internal tools to manage account workflows.
Meet productivity, quality, and compliance benchmarks.
Contribute to a collaborative team environment by sharing knowledge and best practices.

Schedule & Work Environment

Flexible Start Time - Schedule: Monday–Friday between 7:30 a.m. and 7:00 p.m. (core business hours – 8 hours/day)
Work Location: Remote/Hybrid
Work Environment: Primarily seated with frequent computer and phone use.
Physical Requirements: Ability to lift to 10 pounds occasionally; close vision and focus required for screen-based work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Minimum Qualifications

Experience & Skills

Prior experience in healthcare billing, patient collections, or revenue cycle management preferred.
Strong customer service and phone-based communication skills.
Intermediate computer proficiency, including Microsoft Office applications.
Ability to navigate multiple systems such as EMRs and billing platforms.

Core Competencies

Excellent verbal and written communication skills.
Strong attention to detail and documentation accuracy.
Ability to multitask, prioritize, and manage time effectively.
Working knowledge of basic math for payment processing and account reconciliation.
Analytical and problem-solving skills to resolve billing discrepancies.

Professional Standards

Commitment to confidentiality and data privacy.
Professional demeanor with a patient-centered mindset.
Reliable attendance and schedule adherence.
Dedicated workspace within your residence
High Speed Internet

Join the HCM Team

If you are passionate about helping patients navigate healthcare billing with clarity and compassion—and want to be part of a company focused on innovation, accountability, and meaningful impact—we invite you to apply for the Patient Collection Specialist role at Healthcare Chaos Management.

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

Do you have direct experience working patient balances in a healthcare setting (self-pay, post-insurance, deductibles, copays)?

☐ Yes
☐ No

How many years of direct patient collections experience do you have?

☐ Less than 1 year
☐ 1–2 years
☐ 3–5 years
☐ 5+ years

Have you worked in a role that required handling inbound and/or outbound patient or customer calls related to billing or accounts?

☐ Yes
☐ No

In a previous role, did you regularly handle high call volumes (60+ calls per day)?

☐ Yes
☐ No

Have you discussed payment plans, hardship discounts, or financial assistance options with patients?

☐ Yes
☐ No

Which of the following EMR or billing systems have you used while working live patient calls (proficient level)?

(Select all that apply)
☐ Epic
☐ Cerner
☐ Meditech
☐ Athenahealth
☐ NextGen
☐ Allscripts / Veradigm
☐ Other EMR or billing system
☐ I do not have EMR experience

Do you have experience working with protected health information (PHI) and following HIPAA regulations?

☐ Yes
☐ No

What is your desired hourly pay range for this role?

Work Location: Remote

Quick Apply

Refine Your Search

Credit Collections Rep jobs

Patient Collections Rep (Remote)

Call Center Rep - Quality Service Associate 2453

Outside Sales Rep (Ohio)

Rep/Phlebotomist based in Northwest WY

Business Account Rep

Financial Services Officer

Outside Sales Representative (Food Distribution)

Resolution and Recovery Representative - Loans

Inside Sales Representative - M. Holland

PARTS DATA COORDINATOR

LIHTC Property Manager

Patient Account Rep (Self Pay)

Accounts Receivable Rep

Patient Account Rep - Credit & Collection FT Days

Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425

Credit and Collections Specialist II

Collections Specialist

Telephone Sales Rep - Outbound

TELEPHONE SALES REP - REMOTE

Bilingual Spanish Call Center Rep - Quality Service Associate

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