Top 1105 Csr/Technical Support Jobs

Inbound Call Center Representative
AnswerNet Remote —Remote
- $16 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
Customer Support Representative (CSR)
Praos Smart Security —Virginia
- $0 a year
- Part-time
- Remote
- Mid-level
- High school diploma or GED
Quick Apply
Customer Support Representative
PeopleJoy —Remote
- $48,000 - $58,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
4d
Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
6d
Quality Improvement Registered Nurse
360X Staffing —Oxnard, CA
- $60 - $65 an hour
- Contract
- Nursing
- RN License
- 5 years
- Health insurance
Quick Apply
9d
Branch Manager- Fire Protection Industry
Summit Fire & Security —Saint George, UT
- $100,000 - $140,000 a year
- Full-time
- Background check
- Clean driving record
- Up to 50% travel
- Paid holidays
- Disability insurance
14d
Certified Veterinary Technician (CVT) - Urgent Care
Transcend Veterinary —Menasha, WI
- $22 - $28 an hour
- Part-time
- Background check
- Medication administration
- Mid-level
- Paid holidays
- Employee discount
Quick Apply
Plumbing Manager
Larson Air Conditioning —Scottsdale, AZ
- From $100,000 a year
- Full-time
- Customer service
- Computer literacy
- Residential
Quick Apply
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel —Syosset, NY
- From $18.50 an hour
- Weekends as needed
- Sales
- Customer service
- Computer literacy
- 401(k)
- Employee discount
Quick Apply
11d
Lead Customer Service Representative
Trustal Recruiting —Sandpoint, ID
- $26 - $34 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
Quick Apply
13d
STEM Instructor
CreativeHUT —Spotsylvania, VA
- $40,000 - $45,000 a year
- Weekends as needed
- School experience
- Classroom
- Spanish
- Paid time off
- Flexible schedule
Quick Apply
4d
Service Manager (Cardinal Heating & Air)
Strongpoint Talent —Seattle, WA
- $120,000 - $145,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Certified Veterinary Technician - Emergency Day Shift
Madison Veterinary Specialists —Monona, WI
- $24 - $27 an hour
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
Customer Service Representative (CSR)
Deeply Digital —Montrose, CO
- $18 - $24 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Experience Account Manager - Custom Engineered Solutions
ABEC Inc —Bethlehem, PA
- Full-time
- Up to 50% travel
- Writing skills
- Engineering
Counter Sales Representative
Gustave A Larson Company —Columbus, OH
- Overtime
- Background check
- Basic math
- Pass drug screening
- 401(k)
- Paid time off
Quick Apply
Customer Service Representative
TELUS International Holding (U.S.A.) Corp. —Las Vegas, NV
- Full-time
- Background check
- Spanish
- English
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
Customer Success Representative I (CSR I)
Etactics, Inc. —Hudson, OH
- From $20 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Entry-Level Customer Service Sales Representative - CSR
SEM CT —Greenville, SC
- $42,000 - $60,000 a year
- Full-time
- English
- Business development experience
- Internship
- Paid training
- Health insurance
Quick Apply

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Inbound Call Center Representative

AnswerNet Remote -
Remote

Quick Apply

Job Details

Full-time
$16 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Work from home
Vision insurance
401(k) matching
Referral program

Qualifications

Customer relationship building
Interpersonal skills
Phone communication
Call center experience
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Attention to detail
Customer engagement
Customer relationship management
Emotional safety support
Telecommunications headsets
Typing
Client interaction via phone calls
Customer data entry

Full Job Description

About the Position:
AnswerNet is looking for remote, quality, and customer experience-oriented, enthusiastic team members to support a leading provider of low-cost wireless services operating on the nation’s largest and most reliable network. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor!

Position Overview: Customer Service Representatives (CSR) will assist our customers by owning the customer’s journey, handling inquiries and concerns, and seeing them through to resolution. The primary responsibilities include handling inbound and outbound customer calls, and providing effective solutions that meet their current and future needs. Additionally, the representative will collaborate with other CSRs and leadership to enhance customer service delivery. CSRs will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators. Our most effective CSRs are technically savvy, eager to continually learn and improve their skills. A paid training program will equip you with the knowledge necessary to effectively assist customers.

Responsibilities include, but are not limited to:

Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Guide callers through basic troubleshooting, website navigation, and product or service use.
Review customer accounts and provide updates and information on billing, shipping, warranties, and other account-related matters.
Collaborate with other CSRs and leadership to improve customer service.
Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
Document all call activity accurately in systems with complete and thorough notes.
Attend all training sessions.
Requirement to diligently log into the UKG system, Contact Center tools, and websites as required.

CSR Skills/Qualifications:

Must possess excellent written and verbal communication skills.
Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers.
Must have strong interpersonal skills to enable smooth conversation flow with customers, using active listening.
Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free.
Flexibility in role/job function changes and shift to meet customer needs and requests.
Skilled at typing, data capture, and entry using proper grammar and correct spelling.
Must be able to multitask, manage time properly and effectively, and work independently.
Must be able to adapt to different situations and individuals.
Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone.
Must be comfortable handling back-to-back calls in a fast-paced atmosphere.
Be dedicated to working the schedule provided. Absences are not tolerable.
Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs.
Must be capable of reading from scripts.
Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test.

Technical Requirements:

A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Hours of Operations / Schedules:

12:00 AM – 10:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays and Sundays 10:00 AM – 7:00 PM Eastern Prevailing Time
40 hours per week is required. Schedules are subject to change based on the client’s needs.
Paid 15-minute breaks are provided for 4-hour shifts
30-minute unpaid lunches

Language:

English as a primary language

Experience/Job Requirements:

At least 1 year of work experience in a call center/customer service environment is required.
Knowledge of customer service practices and principles.
Passion for delivering great customer service.
Solid problem-solving and troubleshooting skills.
Ability to multitask with attention to detail and accuracy.
High School Diploma or equivalent is required.
Applicants must type a minimum of twenty-five (25) words per minute.
Applicants must have a quiet place to work with no interruptions.
Applicants must successfully pass a 7-year background/criminal check.
Applicants must agree to and sign compliance documents.
Other requirements may vary as determined by management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pay: $16.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

For placement purposes, what state do you reside in?
Do you have the following equipment to work efficiently from home in a quiet, dedicated work or office space?
A Windows PC is required, running Windows 10 or 11 (no MacBooks, Chromebooks or virtual machines)
8 GB of RAM, minimum DDR4 or DDR5
Quad-core processor, minimum
USB wired headset
Wired internet connection with a minimum internet speed of 80/15
Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
Dual monitors

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Preferred)
Computer literacy: 2 years (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

Csr/Technical Support jobs

Inbound Call Center Representative

Customer Support Representative (CSR)

Customer Support Representative

Customer Service Representative (CSR)

Quality Improvement Registered Nurse

Branch Manager- Fire Protection Industry

Certified Veterinary Technician (CVT) - Urgent Care

Plumbing Manager

Customer Service Representative

Lead Customer Service Representative

STEM Instructor

Service Manager (Cardinal Heating & Air)

Certified Veterinary Technician - Emergency Day Shift

Customer Service Representative (CSR)

Customer Experience Account Manager - Custom Engineered Solutions

Counter Sales Representative

Customer Service Representative

Help Desk Technician - TS/SCI W/ Polygraph

Customer Success Representative I (CSR I)

Entry-Level Customer Service Sales Representative - CSR

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