Top 1691 Csr Ii Jobs | SimplyHired

Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
9d
Non-Technical Support Specialist II
Association of American Medical Colleges —Washington, DC
- $65,280 - $76,800 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Paid holidays
8d
Care Team Agent Level II
AHM Furniture Service LLC —Remote
- $16 - $18 an hour
- Full-time
- Remote
- Entry level
Quick Apply
Claims Customer Service Representative II (Remote)
American Medical Association —Chicago, IL
- $23.63 - $30.83 an hour
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
12d
Health and Annuity Customer Care Analyst II
Mutual of Omaha —Remote
- $21 an hour
- Email
- Remote
- Mid-level
- Analysis skills
- Paid holidays
- 401(k)
12d
Patient Services Specialist II
ModMed —Remote
- Remote
- Bilingual
- Word processing
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Sr. Customer Success Manager II
Lyra Health —Remote
- $134,000 - $184,000 a year
- Full-time
- Remote
- 11+ years
- Travel
- Senior level
- Paid parental leave
- Health savings account
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
12d
Customer Success Manager II
Clear Capital | CubiCasa —Remote
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
Quick Apply
6d
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Recovery Patient Engagement Associate II
Imagine Pediatrics —Remote
- $24 - $26 an hour
- Spanish
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Care Representative Associate II
The Chamberlain Group LLC —Oak Brook, IL
- $20.19 - $30.79 an hour
- Urgently hiring
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
P & C Licensed Insurance Customer Service Representative II
Obie —Remote
- $19 - $27 an hour
- Full-time
- Remote
- Spanish
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Level II Client Success Manager
Transact Campus —Remote
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Specialist (CSR II)
Resource Label Group —Newark, CA
- $25 - $28 an hour
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Client Services Associate II
Freenome —Brisbane, CA
- $27.38 - $39.12 an hour
- Monday to Friday
- Remote
- Spanish
- HIPAA
- English
Customer Care Representative II
Elevance Health —Mason, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Intake Specialist II
Modivcare —Denver, CO
- $19.17 - $28.01 an hour
- Computer literacy
- Research
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)
IATSE National Benefit Funds —New York, NY
- $41.64 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Client Relationship Manager II
Truckstop —Boise, ID
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply

I want to receive the latest job alert for Csr Ii

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Csr Ii jobs near

Customer Success Manager jobs in Remote

Customer Care Manager jobs in Remote

Intake Specialist jobs in Denver, CO

Senior Customer Service Representative jobs in Remote

Health & Welfare Consultant jobs in New York, NY

Senior Customer Service Representative jobs in Chicago, IL

Client Success Manager jobs in Remote

Hotel Manager jobs in Huntsville, AL

Remote Customer Success jobs in Dallas, TX

Customer Success Manager jobs in Wilmington, NC

Student Success Coach jobs in Denver, CO

Student Success Advisor jobs in New York, NY

Customer Success Manager jobs in Saint Cloud, MN

Customer Success Manager jobs in Beaufort, SC

Customer Success Manager jobs in New Jersey

Customer Care Manager jobs in American Airlines Center, TX

Case Manager jobs in Redlands, CA

Customer Care Manager jobs in Melbourne, FL

Customer Care Manager jobs in Norcross, GA

Customer Care Manager jobs in Maryland

Customer Care Agent II - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Computer operation
Phone communication
Writing skills
Social media platforms
Typing

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call).Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

Essential Job Functions:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Qualifications

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

For a listing of all opportunities, please go to www.gotoworkhappy.com.

Quick Apply

Refine Your Search

Csr Ii jobs

Customer Care Agent II - Customer Care

Non-Technical Support Specialist II

Care Team Agent Level II

Claims Customer Service Representative II (Remote)

Health and Annuity Customer Care Analyst II

Patient Services Specialist II

Sr. Customer Success Manager II

Customer Service Advocate II (In-Office)

Customer Success Manager II

Customer Support Manager-Tier 2 (Austin, TX)

Recovery Patient Engagement Associate II

Customer Care Representative Associate II

P & C Licensed Insurance Customer Service Representative II

Level II Client Success Manager

Customer Service Specialist (CSR II)

Client Services Associate II

Customer Care Representative II

Intake Specialist II

Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)

Client Relationship Manager II

I want to receive the latest job alert for Csr Ii

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected