Top 1340 Csr Jobs in Atlanta, GA

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Lyric HCM Client Service Consultant III
ADP —Alpharetta, GA
- Full-time
- Military
- Research
- Mid-level
- Paid time off
- Benefits from day one
7d
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
10d
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
7d
Customer Service Representative
Cx Innovative Solutions —Atlanta, GA
- $22.30 - $23.30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Quick Apply
6d
Customer Care Representative
Gas South —Atlanta, GA
- $23 - $24 an hour
- Hybrid work
- Spanish
- English
- Research
- Disability insurance
- Health insurance
Quick Apply
13d
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Inbound Call Center Representative
Park Core Group —Atlanta, GA
- $17 - $26 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Customer Service Representative
Precision Terminal Logistics LLC —Atlanta, GA
- $19 an hour
- Overtime
- Background check
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Atlanta, GA
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative - State Farm Agent Team Member
John Leung - State Farm Agent —Marietta, GA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Customer Success Specialist
Linden Lab —Atlanta, GA
- $19.47 - $26.44 an hour
- Weekends as needed
- Remote
- Mid-level
- Ability to sit for extended periods
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative I
Momar Inc —Atlanta, GA
- $19 - $21 an hour
- Email
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
Onboarding Specialist (Remote)
LeagueApps —Atlanta, GA
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
CSR (Atlanta)
Glass America —Atlanta, GA
- Full-time
- High school diploma or GED
- Military encouraged
- Computer skills
- Paid parental leave
- Paid holidays
Quick Apply
Airline Customer Service Representative in ATL Airport - $18.50/hr
Hallmark Aviation Services —Atlanta, GA
- From $18.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Patient Enrollment Specialist - Contractor
Aviary —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Remote
- Cardiology
- Entry level
- Under 1 year
Part Time Customer Care
Zifty —Decatur, GA
- $20 - $22 an hour
- Part-time
- Computer literacy
- Office
- Computer skills
Quick Apply

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

Csr jobs in Atlanta, GA

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Lyric HCM Client Service Consultant III

Customer Service Representative (Remote GA)

Senior Customer Support Services Specialist

Customer Service Representative

Customer Care Representative

Call Center Remote Customer Service Representative

Inbound Call Center Representative

Call Center Associate

Customer Service Representative

Client Success Representative (Remote)

Customer Service Representative - State Farm Agent Team Member

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Customer Success Specialist

Customer Service Representative I

Onboarding Specialist (Remote)

CSR (Atlanta)

Airline Customer Service Representative in ATL Airport - $18.50/hr

Patient Enrollment Specialist - Contractor

Part Time Customer Care

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