Concierge (Part-Time, Weekends, Saturday & Sunday, 2pm-10pm)
We are seeking motivated individuals to join our team at a prestigious high-rise in Seattle. You will be collaborating closely with the General Manager, Assistant General Manager and the extended Building Team to maintain the property at the highest level while providing 5-star service to Residents. This is an excellent opportunity to learn and grow your career.
We are seeking individuals who are interested in working the following shift:
Schedule: Part-time Saturday/Sunday: 2pm-10pm
Rate: $24 per hour
There may be an option to work additional shifts for absences as needed
POSITION SUMMARY: The Concierge Team is the front-line service provider for Residents and ensures the highest level of Resident safety, security, and satisfaction. Concierges provide a variety of services for Residents including coordinating lifestyle services, handling packages and deliveries, assisting Residents to be successful members of the condominium community, creating awareness of community involvement opportunities, and proactive follow up of community concerns and complaint resolution.
RESPONSIBILITIES/ DUTIES:
This job description is intended as a guide and is not a comprehensive list of duties. Position responsibilities are subject to change and will be modified as the need arises.
Resident Interaction
- Provide Residents the highest level of proactive customer service, while maintaining security and safety always. Responding to inquiries, requests, and concerns in a timely manner.
- Utilize knowledge of the area, to provide information and recommendations. Examples may include transportation arrangements, household services, and leisure recommendations.
Records Administration
- Maintain property management database with Resident, employee, and property information for daily property efficiency.
- Daily maintain activity logs, incident reports, Amenity reservations, and access device purchases.
- Provide monthly reports of building and Resident activity.
Safety/Security/Emergencies
- Monitor and screen people seeking property access, greeting all entrants, and maintaining a welcoming lobby environment.
- Monitor surveillance systems and building entries, notifying appropriate personnel and local authorities (if necessary) of any reported or witnessed suspicious activity.
- Assess emergencies, determine action, calmly direct all persons through emergency procedures.
Building Inspections
- May perform inspections of common areas to ensure a tidy and organized home for Residents, communicating with maintenance personnel as required (i.e. Lobby, Amenities, Mail Room, etc.)
Policy Implementation
- Educate Residents about specific policies and communal living best practices, enforcing Association policies fairly. Investigate complaints, disturbances, and violations, sending reports to site Manager for resolution.
EDUCATION & WORK EXPERIENCE:
- Must have a high school diploma or general education degree (GED).
- At least 1-year experience in hospitality preferred.
SKILLS, KNOWLEDGE & REQUIREMENTS:
- Luxury hospitality customer service skills.
- Strong interpersonal skills, ability to work with a variety of people and cultures.
- Able to communicate professionally in written and oral formats to a variety of audiences.
- Problem-solving in a high-volume environment.
- Good organization and time management skills.
- Must be computer literate, and able to complete computer tasks such as creating notices and flyers, sending email, using simple spreadsheets, and adjusting computerized building systems.
- Must be able to do heavy lifting (up to 50 lbs.), maneuvering, and physical work such as cleaning, moving dumpsters, sweeping, carrying of deliveries, supplies, etc.'
Job Type: Part-time
Pay: $24.00 per hour
Benefits:
Shift availability:
Ability to Commute:
- Seattle, WA 98101 (Preferred)
Work Location: In person
