Position Description – Retail Associate
The Retail Associate is responsible for ensuring every customer has an outstanding shopping experience by providing exceptional customer service, maintaining a well-merchandised store, and handling the operational duties as required by the Store Manager. Li-Lac employees are passionate about chocolate, friendly and enjoy working in a fast paced, team-oriented retail environment. This position reports to the Store Manager.
Specific Responsibilities include:
- Customer Service: Ensure every customer has an outstanding shopping experience
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Greet every customer with a smile and build rapport
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Ensure every customer receives your full attention’ (i.e. no cell phones, no distractions)
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Go the extra mile to ensure each customer has a great shopping experience
- Store Operations: Follow the store operating procedures to ensure operational efficiency
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Open and close the store, as required
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Receive deliveries, stock shelves, and complete daily inventory forms
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Ring up customer transactions; handle special orders, phone orders, hand delivery requests, etc.
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Ensure all chocolate meets our freshness standard, or remove from inventory
- Merchandising: Maintain ‘full & abundant’ cases, counter trays, tables, and shelves
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Ensure stores are fully stocked with clean displays, smartly organized, priced, and well presented
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Maintain seasonal ‘appropriateness’, and deploy smart merchandising principles
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Maintain cleanliness standards, ensuring shelves, counters, and windows are wiped-down daily, floors are mopped each night and scrubbed weekly, bathrooms are cleaned weekly
- Store Cleanliness: Maintain high cleanliness and hygiene standards
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Wipe down shelves, counters, windows, and other surfaces; mop floors, remove clutter
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Wash trays, keep sink clean, scrub floors, clean bathroom weekly
- Chocolate Knowledge: Become knowledgeable about our products, ingredients, and key selling points
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Know our company’s history and tell the ‘Li-Lac ‘ story to customers
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Become knowledge about our products and convey the key selling points, ingredients, benefits, etc.
- Be familiar with the items on our website, special order items, and special services
- Sampling
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Proactively engage with customers by sampling chocolate products to highlight freshness and quality
- Drive Sales Goals: Maintain the highest level of sales productivity
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Work at the customer’s pace, and keep the line moving
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Encourage trade-up or add-on purchases, assist with special requests
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Provide samples to people passing by the store
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Promote delivery and shipping services
Skills /Qualifications: Customer Oriented, Well Organized, Processes Focused, Responsible, Demanding, Eye for Merchandising, People Development, Professional, Encouraging, Dependable. Must be able to lift up to 50 lbs.
Hours: Full Time / Permanent
About Li-Lac Chocolates: Li-Lac Chocolates is Manhattan's oldest chocolate house - since 1923. We make old-world artisan chocolates in small batches using original recipes, time-honored techniques, and quality ingredients. Our selection of fresh chocolate - more than 140 items - is one of the largest selections of fresh gourmet chocolate in America. Every delicious item is made by hand, locally in New York City, and guaranteed for freshness.
