Top 1852 Customer Advocate Jobs in Newark, NJ

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
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Seasonal Customer Advocate
Safelite Group —Bayonne, NJ
- $19.75 - $25.00 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid training
Patient Advocate
Atlantic Spine Center —West Orange, NJ
- $22 - $28 an hour
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Health insurance
- Dental insurance
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2d
Customer Support Representative
Cleanslate Group —Linden, NJ
- $20 - $28 an hour
- Full-time
- High school diploma or GED
- In-person
- 1 year
- Paid holidays
- Dental insurance
Quick Apply
Customer Success Specialist
ALTO USA LLC —Jersey City, NJ
- $66,300 - $69,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
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Guest Ambassador
Liberty Science Center —Jersey City, NJ
- $18 an hour
- 8 hour shift
- 18 years or older
- Ability to climb stairs
- Children
- Free parking
- Paid time off
New Store Concierge
Key Food Stores Co Operative, Inc. —Matawan, NJ
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Mileage reimbursement
- Health insurance
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Case Manager - OPWDD Setting
Community Resource Center for the Developmentally Disabled —Yonkers, NY
- $26.52 an hour
- Full-time
- Management
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
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Farmers Choice Sales Broker, Independent Consultant
PROMOTION IN MOTION INC —Park Ridge, NJ
- Part-time
- Mid-level
- Office
- Travel
- Flexible schedule
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Wireless Sales Consultant
Wireless Nation - Verizon Wireless-Zone Authorized Retailer —Basking Ridge, NJ
- Weekends as needed
- 18 years or older
- 11+ years
- High school diploma or GED
- Health insurance
- Dental insurance
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Medical Billing Specialist ( on-site)
Asembia LLC —Livingston, NJ
- $18 - $23 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Nursing
Elizabeth Seton Children’s —Yonkers, NY
- $147,000 - $162,000 a year
- Weekends as needed
- Nursing
- RN License
- PALS Certification
12d
Senior Program Manager, Adult DDD Day Services
The Arc of Essex County —Maplewood, NJ
- $58,000 - $64,000 a year
- Full-time
- Customer service
- Bachelor of Science
- Driver's License
- Health insurance
- Dental insurance
Client Success Manager
Preferred Business Systems, Inc. —Whippany, NJ
- From $60,000 a year
- Full-time
- Background check
- Up to 50% travel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Case Manager (Russian & English)
Selfhelp Community Services —Brooklyn, NY
- $54,000 - $56,400 a year
- Full-time
- Hybrid work
- Master of Social Work
- Hospital
- Customer service
- Health savings account
- Health insurance
Quick Apply
Social Worker
Selfhelp Community Services —Staten Island, NY
- $60,000 - $62,400 a year
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Housing Specialist
Housing Solutions of New York —New York, NY
- $50,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
Manager, Brand Finance
PROMOTION IN MOTION INC —Park Ridge, NJ
- $120,000 - $145,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Design Consultant
The Shade Store —Hoboken, NJ
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Peer Recovery Advocate - CRPA
Seek Counseling LLC —Brooklyn, NY
- $42,000 - $50,000 a year
- Full-time
- Addiction Medicine
- High school diploma or GED
- Travel
- Health insurance
- Paid time off
Quick Apply

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Customer Advocate jobs near Newark, NJ

Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

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Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

Customer Advocate jobs in Newark, NJ

Customer Success Specialist

Seasonal Customer Advocate

Patient Advocate

Customer Support Representative

Customer Success Specialist

Guest Ambassador

New Store Concierge

Case Manager - OPWDD Setting

Farmers Choice Sales Broker, Independent Consultant

Wireless Sales Consultant

Medical Billing Specialist ( on-site)

Assistant Director of Nursing

Senior Program Manager, Adult DDD Day Services

Client Success Manager

Bilingual Case Manager (Russian & English)

Social Worker

Housing Specialist

Manager, Brand Finance

Design Consultant

Peer Recovery Advocate - CRPA

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