Top 126602 Customer Assistance Manager Jobs

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Wellness program
- Paid holidays
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Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Customer Service Account Manager
Parker Hannifin Corporation —Austin, TX
- $25 - $26 an hour
- Full-time
- Pass drug screening
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Customer Service / Inside Sales Manager
Confidential —Maryland
- From $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
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5d
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
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[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
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Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Sr Customer Success Manager - Veza
ServiceNow —Washington, DC
- $102,300 - $179,000 a year
- Online Application
- Remote
- 7 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
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Customer Success Manager
HungerRush —Remote
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
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13d
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
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Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Atlanta, GA
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
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Manager, Customer Experience
Model N —Remote
- $145,000 - $195,000 a year
- Full-time
- Remote
- System design
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
Customer Success Manager
Sendoso —Remote
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Customer Success Manager
Informed K12 —California
- $156,000 - $170,000 a year
- Full-time
- Remote
- School experience
- Travel
- Senior level
- Health savings account
- Health insurance
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Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $133,000 a year
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
14d
Customer Engagement Manager
Accounting Seed Inc. —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Accounting
- Health insurance
- Dental insurance
Quick Apply
9d
Scaled Customer Success Manager - FAN
Flock Safety —Los Angeles, CA
- $130,000 - $140,000 a year
- Email
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Health savings account
Customer Service Manager - Aerospace
Eaton —Auburn, WA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan

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Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Cost management
Customer communication
Staff supervision
Performance improvement leadership
Strategic management
Microsoft Excel
Microsoft Outlook
Automation
Managing teams in a customer support role
Operational management
Customer order taking
ERP systems
Sales order data entry
Mid-level
Incident Escalation
Frontline customer support management
KPI monitoring
Managing clients in a customer support role
Team development
Team management
Team training
Customer engagement
Organizational skills
Microsoft Teams
Collaboration with manufacturing teams
Logistics order management
Operational excellence initiatives
Training & development
Task assignment
Process management

Full Job Description

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

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Customer Assistance Manager jobs

Customer Service Manager

Manager, Customer Service

Customer Service Account Manager

Customer Service / Inside Sales Manager

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Success Manager

[Remote] Customer Success Manager

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Customer Support Manager-Tier 2 (Austin, TX)

Sr Customer Success Manager - Veza

Customer Success Manager

Customer Support Manager - Americas

Customer Experience Supervisor

Manager, Customer Experience

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Customer Success Manager

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Customer Engagement Manager

Scaled Customer Success Manager - FAN

Customer Service Manager - Aerospace

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