Top 13453 Customer Concierge Jobs

Care Manager 1, Bilingual - English & Spanish
Empathy —Remote
- $24 - $26 an hour
- Weekends as needed
- Spanish
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Luxury Travel Concierge
Bilt Rewards —Remote
- $65,000 - $80,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Health insurance
- Flexible spending account
Customer Success Specialist
Linden Lab —Atlanta, GA
- $19.47 - $26.44 an hour
- Weekends as needed
- Remote
- Mid-level
- Ability to sit for extended periods
- Typing
- Health insurance
- Dental insurance
Quick Apply
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Indianapolis, IN
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Concierge (Remote) at VillaSport
Syufy Enterprises —Houston, TX
- Weekends as needed
- Remote
- Computer literacy
- Computer skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Virtual Concierge, Inc. is Hiring – Apply for Concierge Roles Today!
Virtual Concierge, Inc —Washington, DC
- $17.95 - $19.00 an hour
- Part-time
- Residential
- Data entry
- In-person
Quick Apply
Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Kirkland, WA
- $23 - $27 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
14d
Weeknight & Weekend Concierge
TerraBella Greenville —Remote
- Full-time
- Remote
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Paid holidays
Quick Apply
4d
Concierge
FAIRMONT —Los Angeles, CA
- $34.92 an hour
- Weekends as needed
- Heavy lifting
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Concierge Sales Agent - Princeville, Kauai
Travel + Leisure Co. —Princeville, HI
- $70,000 - $100,000 a year
- Email
- Background check
- Writing skills
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Lobby Concierge
Aqualani Concierge —Lahaina, HI
- From $22 an hour
- Weekends as needed
- Background check
- Hospitality
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Experienced BMW Technician
BMW of Lenox —Lenox, MA
- $25 - $40 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
Concierge
Five Seasons Cannabis Company —White River Junction, VT
- $16 - $20 an hour
- 8 hour shift
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Maryville Registered Nurse - Medical/Surgical
Mosaic Life Care —Maryville, MO
- Full-time
- Nursing
- RN License
- Hospital
- Free parking
New Store Concierge
Key Food Stores Co Operative, Inc. —Matawan, NJ
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
Traveling Automotive Technician
Vintage Broncos, LLC —Buford, GA
- $70,000 - $90,000 a year
- Weekends as needed
- ASE Certification
- Background check
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Marketing Concierge
Hilton Grand Vacations —Honolulu, HI
- $17 an hour
- Weekends as needed
- Sales
- Customer service
- Computer literacy
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Concierge
Newbury Court —Concord, MA
- $20 an hour
- Full-time
- Customer service
- Computer literacy
- Adults
- 401(k)
- Tuition reimbursement
Quick Apply
Sales Consultant for Aesthetic and Cosmetic Surgery
IMAGELIFT —The Villages, FL
- $70,000 - $150,000 a year
- Full-time
- Background check
- Private practice
- Sales
- Travel reimbursement
- Disability insurance
Quick Apply
Graduate Practical Nurse (LPN) Inpatient
Mosaic Life Care —Saint Joseph, MO
- Full-time
- Nursing
- Customer service
- Inpatient
- Free parking

I want to receive the latest job alert for Customer Concierge

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Care Manager 1, Bilingual - English & Spanish

Empathy -
Remote

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Benefits

Paid holidays
Health insurance
Paid time off
Bereavement leave
Retirement plan

Qualifications

Spanish
Process design
English
Research
Managing projects
Technical Proficiency

Full Job Description

About Empathy

Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

About the Care Team

The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. Your role will involve guiding families in both English and Spanish through their journey, documenting processes to evolve our knowledge base, and focusing on providing exceptional support to users via our omnichannel support model that includes phone, chat, and email support.

We’re currently hiring for the following full-time Care Manager shifts (all times listed in Eastern Time):

Sunday - Thurs: 10 AM-6:30 PM ET (Days off: Friday and Saturday)
Monday - Friday: 11:00 AM – 7:30 PM ET (Days off: Saturday and Sunday)
Monday - Friday: 7:30 AM – 4:00 PM ET (Days off: Saturday and Sunday)

You do not need to live in Eastern Time, but please note these are fixed schedules in ET. If you live in another time zone, your working hours will be adjusted to reflect the equivalent shifts in your time zone.

We strive to keep your schedule consistent once it is set. Our goal is to minimize disruptions and provide predictability for your work and personal planning. At the same time, schedules are subject to change based on business needs. If changes are necessary, we will communicate them as early as possible and work with you to make the transition smooth.

Requirements:

What we're looking for

Required:

Warm-hearted, empathetic, and patient team members.
Fluency in Spanish and English is required.
Must be a resident of and legally authorized to work in the United States.
Strong love for learning and conducting research in an unfamiliar field.
2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).
Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments.
Experience in creating and communicating step-by-step process flows.
Excellent communication, organizational, and interpersonal skills.
Demonstrated problem-solving abilities involving challenging deadlines and priorities.
Ability to organize multiple tasks and projects while efficiently managing workflows.
Ability to analyze situations and make independent professional judgments without close supervision.

Preferred:

Ability to work on weekends and evenings.
Previous experience in social work, grief counseling, disability services, education, allied health or other related fields.
Experience with Google Suite, Slack, and Zendesk.

Compensation:

The starting Salary Range for this role is: $24 - $26 / hour. Our salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.

Additional perks and benefits:

Company Equity in a high-growth start-up
Annual Remote Work and Wellness Stipends
Enhanced compensation rate for work during company-observed holidays
Paid Bereavement Leave
Comprehensive health insurance coverage
Generous paid time off, including company holidays, vacation days, and paid leaves
Retirement savings plan with employer matching

Application Process

Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.

Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

In this role you will:

Key Responsibilities:

Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels.
Act as a product expert who connects Users to Empathy specific tools and resources.
Demonstrate excellent written and verbal communication, in both English and Spanish, using the Empathy ‘voice.’
Excel in organization, documentation, and time management to meet SLA requirements.
Work as a team player across different functions and quickly assist with tasks when asked.
Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey.
Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared.
Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience.
Relay User insights and identify knowledge gaps to support product development.
Share reliable resources with service providers and state/government agencies.
Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data.
Assist users in navigating the logistical complexities of life’s most challenging moments. Today, this centers on support after loss, including guidance through probate and tax implications. As Empathy expands, this role may also support families navigating challenges beyond loss, including disability.
Utilize critical thinking and problem-solving abilities to resolve User challenges.
Create personalized Care Plans for Managed Care Users.
Take on short-term projects as needed and defined by team leadership.

Quick Apply

Refine Your Search

Customer Concierge jobs

Care Manager 1, Bilingual - English & Spanish

Luxury Travel Concierge

Customer Success Specialist

Remote Energy Efficiency Customer Support Specialist

Concierge (Remote) at VillaSport

Virtual Concierge, Inc. is Hiring – Apply for Concierge Roles Today!

Customer Service Representative

Weeknight & Weekend Concierge

Concierge

Concierge Sales Agent - Princeville, Kauai

Lobby Concierge

Experienced BMW Technician

Concierge

Maryville Registered Nurse - Medical/Surgical

New Store Concierge

Traveling Automotive Technician

Marketing Concierge

Concierge

Sales Consultant for Aesthetic and Cosmetic Surgery

Graduate Practical Nurse (LPN) Inpatient

I want to receive the latest job alert for Customer Concierge

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected