Top 189463 Customer Experience Associate Jobs

Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Bilingual Sales Associate
Dolfintech —Abilene, TX
- $12.50 an hour
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Entry Level Associate (Arabic Required)
Blueprint Zenith —Plano, TX
- $1,000 - $1,600 a week
- Full-time
- Background check
- English
- Organizational skills
Quick Apply
Jewelry & Watch Sales Associate (5 years experience required)
Turgeon Raine Jewellers —Seattle, WA
- $30 - $40 an hour
- Weekends as needed
- Customer service
- 5 years
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Production Associate
Kelvion Products Inc —Catoosa, OK
- Ability to lift 50 pounds
- Hand tools
- Leadership
Retail Customer Service/ Sales Associate
Avanca Incorporate —Twin Falls, ID
- $11 - $12 an hour
- Part-time
- 18 years or older
- In-person
- Reliable transportation
- Paid training
- Opportunities for advancement
Quick Apply
Sales Associate - Cashier
Wolf's Mercantile —Livingston, MT
- From $20 an hour
- Weekends as needed
- Sales
- Customer service
- Basic math
Quick Apply
Licensed Life Insurance Sales Associate (Spanish/English)
Charles Baum State Farm Insurance Agnecy —Silver Spring, MD
- $30,000 - $55,000 a year
- Part-time
- Hybrid work
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
9d
Retail Store Inventory Management Associate
Ron's Wisconsin Cheese —Luxemburg, WI
- From $17 an hour
- Full-time
- Inventory management
- Customer service
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Bilingual Sales Associate- Galveston, TX
Barri Financial Services, LLC —Galveston, TX
- From $11 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
In-Store Free Sample Associate at Costco - Virtual Hiring Event
Advantage Solutions —Oconomowoc, WI
- From $18.75 an hour
- Part-time
- Bilingual
- Public speaking
- Analysis skills
- Opportunities for advancement
- Flexible schedule
2d
Just Portsmouth Retail Associate
The Just Brand —Portsmouth, NH
- From $17 an hour
- Part-time
- Customer service
- Merchandising
- Computer skills
- 401(k)
- 401(k) matching
Quick Apply
Overnight Sales Associate
Fort Independence Indian Reservation —Independence, CA
- $22 - $24 an hour
- Overnight shift
- Supervising experience
- Cleaning
- Grocery store experience
- Health insurance
- Dental insurance
Quick Apply
Japanese Customer Service Associate(Kailua-Kona, Full-Time/OPT)
Hawaii HIS Corporation —Kailua-Kona, HI
- From $18 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
New Member Sales - Sales Support Associate I
Armed Forces Insurance —Leavenworth, KS
- $43,000 - $49,000 a year
- Microsoft Word
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
Sales Associate
Cornerstone Controls —Cincinnati, OH
- From $45,000 a year
- Full-time
- Microsoft Outlook
- Office
- Accounting
- Paid training
- Health savings account
Quick Apply
Bilingual Sales Associate
Dolfintech —Los Angeles, CA
- $18.42 an hour
- Communication skills
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- No weekends
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance

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Customer Support Associate - Depositions

Filevine -
Remote

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Job Details

Full-time
$61,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Technical support via phone
Account maintenance
Phone communication
Zoom
Process design
Mid-level
Managing clients in a customer support role
Data quality management
Schedule management
Collaboration with product development teams
Phone customer support
Zendesk
Decision making
Customer engagement
SaaS platforms
Data reporting support
Customer support
Customer satisfaction improvement
Technical support via email
SaaS
Process management
Legal workflow optimization
Email support
Cross-functional communication
Time management

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Do

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

Who You Are

2+ years in customer or technical support in a fast-paced environment
Process-minded and detail-oriented, with strong organizational and time management skills
Empathetic communicator who thrives in both written and verbal customer interactions
Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
Legal, legal tech, and back-office operations experience is a plus
Zendesk, Quo, and Zoom experience is a plus

Compensation Information: $61,000-72,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Customer Experience Associate jobs

Customer Support Associate - Depositions

Bilingual Sales Associate

Entry Level Associate (Arabic Required)

Jewelry & Watch Sales Associate (5 years experience required)

Production Associate

Retail Customer Service/ Sales Associate

Sales Associate - Cashier

Licensed Life Insurance Sales Associate (Spanish/English)

Retention Customer Service Associate

Retail Store Inventory Management Associate

Bilingual Sales Associate- Galveston, TX

In-Store Free Sample Associate at Costco - Virtual Hiring Event

Just Portsmouth Retail Associate

Overnight Sales Associate

Japanese Customer Service Associate(Kailua-Kona, Full-Time/OPT)

Technical Service and Order Fulfillment Associate

New Member Sales - Sales Support Associate I

Sales Associate

Bilingual Sales Associate

Retention Customer Service Associate

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