Top 211787 Customer Experience Associate Jobs

Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Organizational skills
- Paid holidays
- Health insurance
Retail Associate
Cherry Republic —Glen Arbor, MI
- $16 an hour
- Seasonal
- Inventory management
- Maintenance
- Cleaning
Quick Apply
Temporary Retail Store Associate - PM/Evening Shift,12:30PM- 9PM, Weekends required, NEW STORE OPENING, Prince Frederick, MD, $18.00/per hour!
Ocean State Job Lot —Prince Frederick, MD
- $18 an hour
- Part-time
- Merchandising
- Basic math
- Sanitation
- Paid sick time
23h
CHB Operations Associate
Maersk —Baltimore, MD
- $56,000 - $60,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Health insurance
- Paid time off
Manufacturing Service Associate (All Experience Levels – Days & Nights)
Lonza —Portsmouth, NH
- 12 hour shift
- Military
- Sanitation
- Laboratory experience
- Health insurance
- Dental insurance
9d
Cashier/Sales Associates Aloha Island Mart
Aloha Petroleum —Captain Cook, HI
- Extended hours
- No experience needed
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Entry Level Associate (Arabic Required)
Blueprint Zenith —Plano, TX
- $1,000 - $1,600 a week
- Full-time
- Background check
- English
- Organizational skills
Quick Apply
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
8d
Warehouse Associate
Advanced Illumination —Rochester, VT
- $18 - $22 an hour
- Full-time
- Schematics
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Store Associate
Division Road, Inc. —Charlottesville, VA
- $45,000 - $55,000 a year
- Full-time
- Merchandising
- Maintenance
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Full-Time Store Associate
Aldi —Saranac Lake, NY
- $20 - $22 an hour
- Full-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
In-Store Free Sample Associate at Costco - Virtual Hiring Event
Advantage Solutions —Oconomowoc, WI
- From $18.75 an hour
- Part-time
- Bilingual
- Public speaking
- Analysis skills
- Opportunities for advancement
- Flexible schedule
2d
Warehouse Associate & Delivery Driver Position at Kona warehouse location
Conen's Freight Transport, Inc. —Kailua-Kona, HI
- $19 - $25 an hour
- Full-time
- Background check
- Heavy lifting
- Customer service
- Paid training
- Health insurance
Quick Apply
Tax Associate
GLSC & Company, PLLC —Miami, FL
- Full-time
- Spanish
- CPA
- Customer service
- 401(k)
- Flexible schedule
Quick Apply
PMC-OM Associate
Wiwynn International Corporation —Socorro, TX
- From $62,100 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Sales Associate
Quality Auto —Gillette, WY
- $80,000 - $150,000 a year
- Full-time
- Basic math
- Office
- Driver's License
- Employee discount
Quick Apply
Part-Time Warehouse Associate (Inbound/Outbound)
Aldi —Saxonburg, PA
- From $23.75 an hour
- Part-time
- Basic math
- Sanitation
- Pass drug screening
- Paid parental leave
- AD&D insurance
Sales Operations Supervisor - Wholesale Division ( Footwear) - Mid-Level
BBC International LLC —Plantation, FL
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Retail Sales Associate
Highmark Marine Fabrication —Kodiak, AK
- $18 - $25 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Associate - Depositions

Filevine -
Remote

Quick Apply

Job Details

Full-time
$61,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Technical support via phone
Account maintenance
Phone communication
Zoom
Process design
Mid-level
Managing clients in a customer support role
Data quality management
Schedule management
Collaboration with product development teams
Phone customer support
Zendesk
Decision making
Customer engagement
SaaS platforms
Data reporting support
Customer support
Customer satisfaction improvement
Technical support via email
SaaS
Process management
Legal workflow optimization
Email support
Cross-functional communication
Time management

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Do

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

Who You Are

2+ years in customer or technical support in a fast-paced environment
Process-minded and detail-oriented, with strong organizational and time management skills
Empathetic communicator who thrives in both written and verbal customer interactions
Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
Legal, legal tech, and back-office operations experience is a plus
Zendesk, Quo, and Zoom experience is a plus

Compensation Information: $61,000-72,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Customer Experience Associate jobs

Customer Support Associate - Depositions

Customer Care Associate

Retail Associate

Temporary Retail Store Associate - PM/Evening Shift,12:30PM- 9PM, Weekends required, NEW STORE OPENING, Prince Frederick, MD, $18.00/per hour!

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Cashier/Sales Associates Aloha Island Mart

Entry Level Associate (Arabic Required)

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Full-Time Store Associate

In-Store Free Sample Associate at Costco - Virtual Hiring Event

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Tax Associate

PMC-OM Associate

Sales Associate

Part-Time Warehouse Associate (Inbound/Outbound)

Sales Operations Supervisor - Wholesale Division ( Footwear) - Mid-Level

Retail Sales Associate

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