Top 191668 Customer Experience Associate Jobs

Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Support Associate
M7 Health —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid training
Quick Apply
Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Organizational skills
- Paid holidays
- Health insurance
Member Experience Associate
Fetch Pet Insurance —Remote
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Google Workspace
- Bachelor's degree
- 1 year
- Tuition reimbursement
- Paid time off
Production Associate
Kelvion Products Inc —Catoosa, OK
- Ability to lift 50 pounds
- Hand tools
- Leadership
Bilingual Sales Associate
Dolfintech —Abilene, TX
- $12.50 an hour
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Sales Associate
Smartlinks, Inc. —Benzonia, MI
- $45,000 - $100,000 a year
- Weekends as needed
- Merchandising
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
Tasting Room Sales Associate (Brooks)
Yocha Dehe Wintun Nation —Brooks, CA
- $17.46 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Employee discount
Quick Apply
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
7d
Buyer Associate
CorTech —Torrance, CA
- $19 - $22 an hour
- 8 hour shift
- Computer science
- Microsoft Outlook
- Computer Science
19h
Sales Associate - Cashier
Wolf's Mercantile —Livingston, MT
- From $20 an hour
- Weekends as needed
- Sales
- Customer service
- Basic math
Quick Apply
Bilingual Sales Associate
Dolfintech —Los Angeles, CA
- $18.42 an hour
- Communication skills
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Overnight Sales Associate
Fort Independence Indian Reservation —Independence, CA
- $22 - $24 an hour
- Overnight shift
- Supervising experience
- Cleaning
- Grocery store experience
- Health insurance
- Dental insurance
Quick Apply
In-Store Free Sample Associate at Costco - Virtual Hiring Event
Advantage Solutions —Oconomowoc, WI
- From $18.75 an hour
- Part-time
- Bilingual
- Public speaking
- Analysis skills
- Opportunities for advancement
- Flexible schedule
23h
Bilingual Sales Associate - Central Dallas
Dolfintech —Dallas, TX
- $11 an hour
- Communication skills
Quick Apply
Sales Associates Needed
Maui Clothing Company —Koloa, HI
- $15 - $17 an hour
- Part-time
- Sales
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Service Technician Associate
Beneficial Systems —Amelia Court House, VA
- $20 - $24 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
7d
Japanese Customer Service Associate(Kailua-Kona, Full-Time/OPT)
Hawaii HIS Corporation —Kailua-Kona, HI
- From $18 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
Planning and Scheduling Associate
Forum Contract Manufacturing —Watertown, CT
- From $50,000 a year
- Full-time
- Bilingual
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Pet Wellness Associate/Dog Bather
Pet Evolution —Mill Creek, WA
- $17.50 - $18.50 an hour
- Part-time
- Customer service
- Mid-level
- Driver's License
- Paid time off
- Employee discount
Quick Apply

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Customer Support Associate - Depositions

Filevine -
Remote

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Job Details

Full-time
$61,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Technical support via phone
Account maintenance
Phone communication
Zoom
Process design
Mid-level
Managing clients in a customer support role
Data quality management
Schedule management
Collaboration with product development teams
Phone customer support
Zendesk
Decision making
Customer engagement
SaaS platforms
Data reporting support
Customer support
Customer satisfaction improvement
Technical support via email
SaaS
Process management
Legal workflow optimization
Email support
Cross-functional communication
Time management

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Do

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

Who You Are

2+ years in customer or technical support in a fast-paced environment
Process-minded and detail-oriented, with strong organizational and time management skills
Empathetic communicator who thrives in both written and verbal customer interactions
Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
Legal, legal tech, and back-office operations experience is a plus
Zendesk, Quo, and Zoom experience is a plus

Compensation Information: $61,000-72,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Customer Experience Associate jobs

Customer Support Associate - Depositions

Customer Support Associate

Customer Care Associate

Member Experience Associate

Production Associate

Bilingual Sales Associate

Sales Associate

Tasting Room Sales Associate (Brooks)

Retention Customer Service Associate

Buyer Associate

Sales Associate - Cashier

Bilingual Sales Associate

Overnight Sales Associate

In-Store Free Sample Associate at Costco - Virtual Hiring Event

Bilingual Sales Associate - Central Dallas

Sales Associates Needed

Service Technician Associate

Japanese Customer Service Associate(Kailua-Kona, Full-Time/OPT)

Planning and Scheduling Associate

Pet Wellness Associate/Dog Bather

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