Top 674 Customer Experience Associate Jobs in Rochester, NY

Associate Customer Care Representative
Amica Mutual Insurance Company —Fairport, NY
- $22.11 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Manufacturing Associate
International Paper —Rochester, NY
- $23.15 - $27.41 an hour
- Full-time
- Manufacturing
- Entry level
- Disability insurance
- Health insurance
Access Associate
Unity Hospital of Rochester —Rochester, NY
- $17.85 - $20.00 an hour
- Full-time
- Computer literacy
- Clinic
- Experience equivalent to degree accepted
Quick Apply
6d
Dispatch Associate
AMR —Rochester, NY
- From $21.84 an hour
- Full-time
- Entry level
Patient Registration Associate (Emergency Department)
Highland Hospital —Rochester, NY
- $18.50 - $24.98 an hour
- Full-time
- Writing skills
- No high school diploma
- Administrative experience
Patient Relations Associate III-2
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Part Time Associate Banker Rochester (30 Hours)
JPMorganChase —Rochester, NY
- $20.00 - $24.66 an hour
- Part-time
- Office
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
Patient Relations Associate III-1
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Patient Relations Associate III
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Part-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Access Associate (Full-time, Variable)
Rochester General Hospital —Rochester, NY
- $17.85 - $20.00 an hour
- Full-time
- Computer literacy
- Urgent Care
- Experience equivalent to degree accepted
Quick Apply
3d
Client Services Associate
TransPerfect —Rochester, NY
- $48,000 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Entry level
Client Service Associate
Thorley Wealth Management Inc —Rochester, NY
- $55,000 - $75,000 a year
- 8 hour shift
- Office
- Analysis skills
- Organizational skills
- Profit sharing
- Health insurance
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Patient Registration Associate 2
Highland Hospital —Rochester, NY
- $19.63 - $26.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Account Associate - State Farm Agent Team Member
Cara Welling - State Farm Agent —Rochester, NY
- $45,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Organizational skills
- Communication skills
- Paid time off
- Work from home
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Account Associate - State Farm Agent Team Member
Dominic Agostini - State Farm Agent —Irondequoit, NY
- $70,000 - $95,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Instructional Design Associate
University of Rochester —Rochester, NY
- $25.14 - $35.24 an hour
- Full-time
- Nursing
- Customer service
- Mid-level
Part-Time Store Associate/Cashier/Stocker
ALDI —Rochester, NY
- $20 - $22 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
Associate Director, SON Customer Experience
University of Rochester —Rochester, NY
- $86,900 - $130,300 a year
- Full-time
- 5 years
- Office
- Windows
Microbiology Associate Scientist
Unither Pharmaceuticals —Rochester, NY
- $24 - $30 an hour
- Entry level
- Wellness program
- Health savings account

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Associate Customer Care Representative

Amica Mutual Insurance Company -
Fairport, NY

Quick Apply

Job Details

Full-time
$22.11 an hour

Benefits

Paid parental leave
Paid holidays
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Work from home
Parental leave
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement
Life insurance

Qualifications

Sales
High school diploma or GED
Typing

Full Job Description

Description

Associate Customer Service Representative
Rochester Regional Office
370 Woodcliff Dr. Fairport, NY 14450

Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”
As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Fairport, NY is seeking an Associate Customer Care Representative to join the team!
Job Overview:
This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities:

Conduct professional telephone conversations to service customer accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Assist customers with various billing and policy change transactions over the phone
Gain customer trust and respect by establishing and maintaining effective relationships
Demonstrate a high standard of customer service
Collaborate with others in a team setting

Salary and Work Schedule:

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $70,040 annually ($33.67hr).

The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards:

Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company

Qualifications

High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.
Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.
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Refine Your Search

Customer Experience Associate jobs in Rochester, NY

Associate Customer Care Representative

Manufacturing Associate

Access Associate

Dispatch Associate

Patient Registration Associate (Emergency Department)

Patient Relations Associate III-2

Part Time Associate Banker Rochester (30 Hours)

Patient Relations Associate III-1

Patient Relations Associate III

Contact Center Customer Care Associate

Access Associate (Full-time, Variable)

Client Services Associate

Client Service Associate

Patient Registration Associate 2

Account Associate - State Farm Agent Team Member

Account Associate - State Farm Agent Team Member

Instructional Design Associate

Part-Time Store Associate/Cashier/Stocker

Associate Director, SON Customer Experience

Microbiology Associate Scientist

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