Top 191240 Customer Experience Associate Jobs

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Senior Account Associate - Commercial Insurance
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Optical Sales Associate
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Tax Associate – In-Store
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Seasonal Tax Associate – Retail
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Bilingual Sales Associate - San Antonio /Texas
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Seasonal Tax Associate - In-Store
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Automotive Sales Associate -EXPERIENCED!
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4d
Seasonal Tax Associate – Retail
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7d
Seasonal Tax Associate - In-Store
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Optical Sales Associate
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Community Associate

DraftKings -
Remote

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Job Details

Full-time
$56,300 - $70,400 a year

Qualifications

Texting/chatbox tools
Community management
Social media community building
Discord

Full Job Description

About DraftKings

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

We are looking for a Community Associate to help us build the most engaged, trusted, and exciting sportsbook community in the game. You’ll be on the front lines of our official Discord server, helping connect, support, and energize our players every day. In this hands-on, execution-focused role, you'll work closely with the Community Lead to bring our brand to life through conversations, content, and events that matter to our players.

What you'll do

Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
Champion the community’s voice across the company while upholding our brand tone and standards.
Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).

What you'll bring

At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
Proven ability to create thumb-stopping content and conversations tailored to specific communities.
Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
Experience moderating high-volume communities or social platforms during live events is a plus.
Knowledge of responsible gaming practices and customer safety.

#LI-JF1 #LI-REMOTE #AC2025

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 56,300.00 USD - 70,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

JR13987

Apply Now

Refine Your Search

Customer Experience Associate jobs

Community Associate

Retail Sales Associate

Car Sales Associate

Fine Jewelry Sales Associate

Customer Sales Associate

Senior Account Associate - Commercial Insurance

Tax Associate - TurboTax Store

Tax Associate - TurboTax Store

Optical Sales Associate

Tax Support Associate – Retail

Furniture Sales Associate

Tax Associate – In-Store

Seasonal Tax Associate – Retail

Bilingual Sales Associate - San Antonio /Texas

Seasonal Tax Associate - In-Store

Automotive Sales Associate -EXPERIENCED!

Seasonal Tax Associate – Retail

Sales Associate

Seasonal Tax Associate - In-Store

Optical Sales Associate

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About DraftKings

The Crown Is Yours

What you'll do

What you'll bring

Join Our Team

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