Top 115409 Customer Experience Lead Jobs

Customer Experience Lead
Scan.com —Atlanta, GA
- $88,000 - $98,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Training & development
- Paid holidays
- Dental insurance
2d
2nd shift Warehouse Lead Monday -Friday 2pm - 10:30pm Starting pay $27.00/hr plus $2.00 shift differential w/ Occasional Overtime
Kenco Logistics —Perris, CA
- $21.84 - $32.79 an hour
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
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2nd shift Warehouse Lead Monday -Friday 2pm - 10:30pm Starting pay $27.00/hr plus $2.00 shift differential w/ Occasional Overtime
Kenco —Perris, CA
- $21.84 - $32.79 an hour
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
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Alpine Power Systems —Indianapolis, IN
- Computer literacy
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- Travel
- Health insurance
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Summit Midstream Corporation —Carlsbad, NM
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Product Lead, OnlyBulls
askROI —Las Vegas, NV
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Mid-level
- Product management
- Communication skills
- Paid holidays
- Health insurance
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Lead Quality Control Technician
Quikrete – Ready Mix —Durango, CO
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- Online Application
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- Math
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INSTALLER LEAD WINDOWS & DOORS, WITH EXPERIENCE- SIGN ON BONUS
Renewal by Andersen —Peoria, IL
- $62,500 - $85,000 a year
- Urgently hiring
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Health insurance
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13d
Account Manager/Collections Team Lead
Pure Water Partners LLC —Sandpoint, ID
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid training
- Health savings account
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13d
Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus
Horizon Services —Laurel, MD
- $28 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
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2d
Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus
Horizon Services —Baltimore, MD
- $28 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
2d
Cafe Shift Lead
Alpine Air Coffee —Victor, ID
- $16.50 - $21.00 an hour
- Part-time
- Team management
- US work authorization
- In-person
- Paid training
- 401(k)
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Lead Plumbing Technician
ACCURAY MECHANICAL —New Haven, CT
- $35 - $45 an hour
- Full-time
- Clean driving record
- Heavy lifting
- Schematics
- Fuel card
- Health insurance
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Fabrication Lead – Metal Roofing Products
Schafer Metals —Glenwood Springs, CO
- $85,000 - $130,000 a year
- Full-time
- Spanish
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Lead Carpenter
Blue Terra Design —Madison, WI
- $35 - $45 an hour
- Online Application
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- Construction site
- Residential
- Health savings account
- Paid holidays
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5d
Lead Closet & Cabinet Installer
More Space Place —Hendersonville, NC
- Full-time
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- Mid-level
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Automotive Lead Mechanic - $5000 sign on bonus after 90 days
Gills Point S Tire & Auto —McCall, ID
- $90,000 - $120,000 a year
- Clean driving record
- 7 years
- High school diploma or GED
- Health insurance
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Lead Apartment Maintenance Technician- The Victoria at Huxley Yards
Seldin, LLC —Madison, WI
- Online Application
- Background check
- Customer service
- Pass drug screening
- Wellness program
- Paid parental leave
Quick Apply
12d
Lead Technician
ServiceMaster Restoration Services —Traverse City, MI
- $18 - $21 an hour
- On call
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- English
- Mid-level
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Lead Facility Maintenance Technician
Valicor Environmental Services LLC —Adamsville, AL
- Full-time
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- 3 years
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Customer Experience Lead

Scan.com
Atlanta, GA

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Job Details

Full-time
$88,000 - $98,000 a year
2 days ago

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer communication

Full Job Description

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We're looking for a Customer Experience Lead at an exciting time - we've successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN

The CX Experience Lead sits within our Customer Experience team, reporting to CX leadership and acting as a critical liaison between Customer Experience, Product, Engineering, Operations, and Enablement. This role is responsible for improving the end-to-end customer experience through support operations, issue resolution, process optimization, and voice-of-customer insight — ensuring that both patients and providers have a consistently excellent experience with Scan.com's platforms.

As a scaleup business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

Customer Support & Issue Resolution

Managing incoming customer support requests across email, Slack, phone, and shared inbox channels, including portal support, practice onboarding, and third-party setup requests
Serving as a primary point of contact for customer issues, escalations, and service-related inquiries, ensuring timely resolution or appropriate escalation
Troubleshooting and resolving customer and partner issues related to workflows, access, portal requests, and operational support needs
Identifying recurring issues, support risks, and escalation themes, and communicating patterns to leadership with recommendations for resolution or prevention
Promoting consistency in customer support by sharing best practices and helping standardize team responses
Creating, maintaining, and optimizing standard operating procedures (SOPs) for customer support workflows, portal issue resolution, and shared inbox management
Establishing and managing SLAs for support channels including Front.com — covering response expectations, triage standards, and performance reporting
Documenting support workflows, request types, resolution paths, and process dependencies including flowcharts and intake-to-resolution process maps
Building and maintaining a centralized CX knowledge base in Notion to support team efficiency, onboarding, and process consistency
Driving adoption of updated workflows, intake processes, and operational standards across the CX team and cross-functional partners

Knowledge Management & Enablement

Maintaining and improving help center content, troubleshooting guides, FAQs, and internal support documentation
Identifying documentation gaps and recommending new content based on support trends, product changes, and recurring customer questions
Partnering with Enablement to develop training materials, support playbooks, and process documentation for CX tools and workflows
Creating tailored support resources for different audiences including referral partners, attorneys, and third parties

Customer Insights, Feedback & Voice of Customer

Tracking customer issues, support trends, and recurring themes by analyzing support volume, ticket categories, and feedback sources
Collecting, synthesizing, and communicating customer feedback to identify pain points and opportunities to improve the experience
Leading or supporting NPS, CSAT, and other survey programs to gather actionable insights
Developing voice-of-customer reporting, customer journey documentation, and trend analysis to inform CX strategy and cross-functional decision-making

Cross-Functional Collaboration

Partnering closely with Product, Engineering, and Operations to surface recurring workflow issues and support resolution of systemic problems
Contributing to the testing, rollout, and refinement of new support workflows, onboarding improvements, and retention-focused initiatives
Acting as a CX advocate across the organization by bringing forward customer feedback and operational insights that improve the overall customer experience

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR

1. Build and document SOPs across all key CX support workflows — so the team operates consistently, customers get reliable responses, and gaps are eliminated.

2. Launch and grow a centralized Notion knowledge base that the CX team, and cross-functional partners, genuinely rely on day-to-day.

3. Stand up SLA standards for Front.com and other support channels, with clear triage standards and reporting that holds the team accountable.

4. Deliver voice-of-customer reporting that directly shapes a product or operational decision — demonstrating that the customer's voice has a real seat at the table.

5. Earn trust as a cross-functional partner to Product, Engineering, and Operations — someone those teams proactively loop in because of the value you bring.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

A background in customer support, SAAS, CX operations, or a customer-facing operational role — with hands-on experience driving process improvement
An analytical mindset: comfortable identifying trends, root causes, and opportunities from support data, ticket themes, and customer feedback. Not being afraid to experiment with solutions
Experience with customer feedback programs such as NPS and CSAT, and a genuine interest in understanding and improving the customer experience
Skilled at creating SOPs, knowledge base articles, FAQs, and troubleshooting guides that are clear, consistent, and actually used
Healthcare Industry Experience Required

HOW WE WILL INTERVIEW YOU:
We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

Introductory call/interview with our Talent Partner. The call is via telephone and will last around 30 minutes.
Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 60 minutes. This is a more structured interview that will deep-dive into the role.
All of our roles will have an assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.
Offer!

BENEFITS:
We go beyond the basics with our benefits package. Here’s what you can expect from us:

Salary range of $88,000- $98,000 per year
401k
Healthcare, Vision, and Dental
All the equipment needed for you to do your role effectively
Flexible working
Remote or hybrid working options (where possible)
Personal Development budgets
18 days PTO plus public holidays
10 paid sick days
Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

Apply Now

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Customer Experience Lead

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