Top 382806 Customer Experience Manager Jobs

Customer Experience Manager
Oldcastle APG —Tacoma, WA
- $80,000 - $100,000 a year
- Management
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Customer Success Manager
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Property & Casualty - Relationship Manager
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Area Service Manager
Hussmann Corporation —Portland, ME
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Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
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Account Manager II
Paylocity —Meridian, ID
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11d
Assistant Store Manager
Community Choice Financial Family of Brands —Appleton, WI
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Customer Service Account Manager
Parker Hannifin Corporation —Austin, TX
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Client Services Manager
BAYADA Home Health Care —Waite Park, MN
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Store Manager
C-A-L Stores Companies Inc —Elko, NV
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Banking Loan Operations Manager (5yrs banking exp required)
Ozark Bank —Ozark, MO
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Call Center Sales Manager
Davidsons Inc —Prescott, AZ
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Inside Sales Manager
Global Lending Services —Greenville, SC
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Branch Manager (5 years experience required)
Connecticut Community Bank —Stamford, CT
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- Full-time
- 5 years
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Rental Business Manager
Carr Hardware & Supply Inc —Pittsfield, MA
- From $60,000 a year
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- Driver's License
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Store Manager
Aloha Petroleum —Kealakekua, HI
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Franchise Development Manager
Coverall North America —Honolulu, HI
- Full-time
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Sales Support Manager
Seymour Staffing —Sterling, VA
- Up to $70,000 a year
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2d

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Customer Experience Manager

Oldcastle APG -
Tacoma, WA

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Job Details

$80,000 - $100,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Staff supervision
Management
Team supervision
Leading team collaboration initiatives
Productivity software
Task assignment

Full Job Description

Job ID: 525056

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for overall leadership and supervision of customer experience representatives and customer interactions. Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations, finance, and customers while maintaining a global view of the masonry, hardscape, and retail businesses. They are also responsible for cultivating a world class customer service culture as a platform for business growth.

Job Location

This position is on-site, based out of Frederickson, WA.

Job Responsibilities

Research problems reported by Customer Experience Reps (CXRs), sales representatives, or by customers
Manage & participate in phone queue and customer service email boxes
Assist CXRs in taking orders via phone and processing orders, as needed
Check sales orders for accuracy and monitoring sales order processing
Hire, train and provide ongoing support and coaching for CXRs
Work diligently with customer experience staff to ensure prompt resolution of issues, complaints or incidents
Assist CXRs in taking orders via phone and process orders as needed
Promote communication across business functions
Empower team to make good business decisions while servicing customer
Develop meaningful relationships with customers to anticipate needs, capture feedback, and strengthen loyalty
Develop solution-based approach to customer experience that embraces “yes”
Train and measure CXR performance and output
Review performance and attendance of CXRs
Manage relationships between operations and sales departments
Conduct SOX reports, STNI, Open order reports, Cash reconciliation and Voided Ship/Tix as needed daily/monthly
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

Bachelor’s Degree or equivalent in related experience
Ability to travel up to 20%
4+ years’ experience in Customer Experience/Service, Client Relations, Sales and Service, logistics, or related field
Proven leadership success
Good organizational and problem-solving skills
Solid track record of delegation, resolutions and decision-making
Detail oriented and ability to multitask a must for this dynamic and fast-paced organization
Excellent communication skills, verbal and written
Skilled in Microsoft Office suite
Knowledge of the building products industry and/or manufacturing operation is a plus

Compensation

Base salary range of $80,000-$100,000 per year
Paid time off - 120 hours per calendar year (prorated in first year)
401k plan
Short- term and long-term disability benefits
Nine Paid holidays per year
Opportunity for annual bonus

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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Refine Your Search

Customer Experience Manager jobs

Customer Experience Manager

Customer Success Manager

Accounts Receivable Manager

Property & Casualty - Relationship Manager

Area Service Manager

Revenue Cycle Manager, Customer Service & Self-Pay

Account Manager II

Assistant Store Manager

Customer Service Account Manager

Retail Market Manager I

Client Services Manager

Store Manager

Banking Loan Operations Manager (5yrs banking exp required)

Call Center Sales Manager

Inside Sales Manager

Branch Manager (5 years experience required)

Rental Business Manager

Store Manager

Franchise Development Manager

Sales Support Manager

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