Top 1214 Customer Experience Manager Jobs in Rochester, NY

Account Manager II
Paylocity —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
7d
Business Office Manager
the Fitch Design Studio (Fitch Construction, Inc.) —Fairport, NY
- $24 - $30 an hour
- Full-time
- Office
- Administrative experience
- QuickBooks
- 401(k)
- Paid time off
Quick Apply
Electrical Designer/ Estimator/Project Manager
Douglas Electric Co., Inc —Rochester, NY
- $75,000 - $100,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Health savings account
- Health insurance
Quick Apply
Transportation Operations Manager
Transpo Bus Services —Rochester, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Quick Apply
Construction Manager
Phoenix Communications, Inc. —Rochester, NY
- $85,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- OSHA
- Paid training
- Paid holidays
Quick Apply
6d
RN Nursing Supervisor
Woodside Manor Nursing Home —Rochester, NY
- $28 - $31 an hour
- Part-time
- Skilled nursing facility
- Vital signs
- Management
- Free parking
- Disability insurance
Quick Apply
13h
Health Homes Care Manager
CCOR Home —Rochester, NY
- $22 an hour
- Full-time
- Hybrid work
- Mid-level
- Pre-employment physical examination
- 1 year
Quick Apply
Lead Carpenter | Residential Remodeling | $30–40/hr | Company Truck
Rochester Home Management —Rochester, NY
- $60,000 - $100,000 a year
- Full-time
- Construction site
- Customer service
- 5 years
- Paid holidays
- Health insurance
Quick Apply
4d
Automotive Store Manager - Store 1129
Mr.Tire Auto Service Centers —Rochester, NY
- $63,000 - $72,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Looking for best of the best F&I Managers Only!
Atlantic Coast Automotive Group —Rochester, NY
- $120,000 - $750,000 a year
- Full-time
- Spanish
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
7d
General Manager
Chipotle —Rochester, NY
- $55,000 - $77,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Licensed Practical Nurse - Supervisor (2p-10p) **SIGN ON BONUS**
Heathwood Assisted Living —Penfield, NY
- $28.60 - $30.60 an hour
- Part-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Licensed Personal Lines Account Manager
Elmwood Agency —Rochester, NY
- $52,000 - $57,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Construction Project Manager - Rochester
Servpro Team Skov —Rochester, NY
- $90,000 - $170,000 a year
- Urgently hiring
- Clean driving record
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
Respite Supervisor
Empowering People's Independence(EPI) —Rochester, NY
- $55,500 - $60,500 a year
- Call employer
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
- 403(b) matching
- Health savings account
Quick Apply
Store Manager
Aker Club —Rochester, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Management
- ServSafe
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Store Leader (Manager) Trainee
7-Eleven —Williamson, NY
- $20 - $27 an hour
- Urgently hiring
- Microsoft Excel
- Merchandising
- No high school diploma
- Health insurance
- Dental insurance
Production Lead Operator
Seal & Design —Rochester, NY
- $25 - $30 an hour
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Bilingual Care Manager PCC
Prime Care Coordination —Rochester, NY
- $23.50 - $24.50 an hour
- Full-time
- Bilingual
- Nursing
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Project Manager - Electrical Construction
O'Connell Electric Company —Henrietta, NY
- $98,000 - $131,500 a year
- Clean driving record
- Construction site
- Microsoft Office
Quick Apply

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Customer Experience Manager jobs near Rochester, NY

Account Manager II

Paylocity -
Pittsford, NY

Apply Now

Job Details

Full-time
$25 - $28 an hour
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Video conferences (communication methods)
Account management experience
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience
Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

Customer Experience Manager jobs in Rochester, NY

Account Manager II

Business Office Manager

Electrical Designer/ Estimator/Project Manager

Transportation Operations Manager

Construction Manager

RN Nursing Supervisor

Health Homes Care Manager

Lead Carpenter | Residential Remodeling | $30–40/hr | Company Truck

Automotive Store Manager - Store 1129

Looking for best of the best F&I Managers Only!

General Manager

Licensed Practical Nurse - Supervisor (2p-10p) SIGN ON BONUS

Licensed Personal Lines Account Manager

Construction Project Manager - Rochester

Respite Supervisor

Store Manager

Store Leader (Manager) Trainee

Production Lead Operator

Bilingual Care Manager PCC

Project Manager - Electrical Construction

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