Top 1505 Customer Experience Manager Jobs in Rochester, NY

Operations Manager
Headscout GmbH —Rochester, NY
- $120,000 - $130,000 a year
- Full-time
- ERP systems
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
2d
Full-Time Store Manager Trainee
Aldi —Irondequoit, NY
- From $29.50 an hour
- Full-time
- 18 years or older
- Inventory management
- Writing skills
- Paid parental leave
- AD&D insurance
Client Services Supervisor
Zing Recruiting —Rochester, NY
- $62,000 - $68,000 a year
- Hospitality
- Mid-level
- Office
- Benefits from day one
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Operations Manager
Multi-Color Corporation —West Henrietta, NY
- $125,000 - $130,000 a year
- Full-time
- 7 years
- Engineering
- Research
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Manager
QuidelOrtho —Rochester, NY
- $117,714.29 - $150,000.00 a year
- Full-time
- Microsoft Excel
- Marketing
- 5 years
- Employee stock purchase plan
- Paid holidays
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Health Homes Care Manager
CCOR Home —Rochester, NY
- $22 an hour
- Full-time
- Hybrid work
- Mid-level
- Pre-employment physical examination
- 1 year
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Construction Project Manager
Rochester Restoration —Rochester, NY
- From $73,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Construction site
- Paid holidays
- Health insurance
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9d
Business Office Manager
the Fitch Design Studio (Fitch Construction, Inc.) —Fairport, NY
- $24 - $30 an hour
- Full-time
- Office
- Administrative experience
- QuickBooks
- 401(k)
- Paid time off
Quick Apply
RN Nursing Supervisor
Woodside Manor Nursing Home —Rochester, NY
- $28 - $31 an hour
- Part-time
- Skilled nursing facility
- Vital signs
- Management
- Free parking
- Disability insurance
Quick Apply
8d
Rental Manager
South Bay Marina —Rochester, NY
- From $25 an hour
- Weekends as needed
- Background check
- Public speaking
- Mid-level
- On-the-job training
- Opportunities for advancement
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Electrical Designer/ Estimator/Project Manager
Douglas Electric Co., Inc —Rochester, NY
- $75,000 - $100,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Health savings account
- Health insurance
Quick Apply
Estimator/General Manager - Auto Body Shop (2 years of experience)
Confidential —Rochester, NY
- $61,000 - $120,000 a year
- Full-time
- Google Workspace
- Customer service
- Writing skills
- Paid holidays
- Paid time off
Quick Apply
10d
Property Manager - Brighton Location
Mark IV Enterprises —Rochester, NY
- $50,000 - $65,000 a year
- Full-time
- Sales
- Mid-level
- Apartments
- Health insurance
- Dental insurance
Production Lead Operator
Seal & Design —Rochester, NY
- $25 - $30 an hour
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Engagement Lead
TMP Worldwide India Private Limited for ERS US —Rochester, NY
- $149,000 - $160,000 a year
- Email
- Azure
- Office
- AWS
- AD&D insurance
- Paid holidays
Quick Apply
Property Manager - Luxury City Living
Mark IV Enterprises —Rochester, NY
- $57,000 - $66,800 a year
- Full-time
- Sales
- Mid-level
- In-person
- Health insurance
- Dental insurance
7d
Project Manager - Electrical Construction
O'Connell Electric Company —Henrietta, NY
- $98,000 - $131,500 a year
- Clean driving record
- Construction site
- Microsoft Office
Quick Apply
Assistant Service Manager
Wilkins RV —Churchville, NY
- $55,000 - $80,000 a year
- Full-time
- Dealership
- Mid-level
- Leadership
- Profit sharing
- Health insurance
3d
Health, Safety, & Environmental Manager
Rotork —Rochester, NY
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Databases
- Bachelor's degree
Quick Apply

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Operations Manager

Headscout GmbH
Rochester, NY

Quick Apply

Job Details

Full-time
$120,000 - $130,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Operations transformation
Change management
Managing manufacturing teams

Full Job Description

Client:

Our client is an established international company operating in the industrial manufacturing and engineering sector. The organization focuses on the development and production of specialized technical components used in energy, infrastructure, and industrial applications.

Known for its emphasis on quality, innovation, and operational excellence, the company delivers high-performance solutions tailored to customer requirements. In addition to manufacturing capabilities, it provides technical expertise and support to clients across various markets worldwide.

With a strong global footprint and a diverse workforce, the organization is committed to continuous improvement, long-term partnerships, and delivering reliable solutions that meet evolving industry needs.

About position:

The Operations Manager role is a senior leadership position with full responsibility for the performance of the local operations. The position combines hands-on operational leadership with a strong focus on manufacturing turnaround, operational excellence, and driving sustainable performance improvement.

The role requires a hands-on leader with a strong "change agent" and "builder mindset", capable of driving step-change improvements, and elevating the organization to a higher level of performance. The candidate will be responsible not only for managing daily operations, but for actively transforming them — optimizing operational output, strengthening accountability, and embedding a high-performance culture across the organization.

Working closely with the Plant Manager and senior leadership, this role offers the opportunity to play a key role in shaping the future development of an established and strategically important manufacturing platform with strong further growth potential.

Key Responsibilities:

Full Operational Leadership:

Lead and manage end-to-end operations, covering the full industrial value chain including production, quality, maintenance, and planning
Ensure safe, reliable, and efficient plant operations, with full accountability for output, quality, and delivery performance
Maintain a strong, highly visible on-site presence on the shop floor, actively engaging with plant operations and frontline teams to drive execution and accountability

Manufacturing Turnaround & Performance Improvement:

Lead and execute the manufacturing turnaround strategy and operational recovery plans
Identify inefficiencies, bottlenecks, and waste within production processes
Lead and participate in cross-functional problem solving initiatives and improvement task forces
Drive operational discipline and consistency across all production areas
Ensure sustainable improvements are implemented and maintained

Production & Operational Excellence:

Drive performance across technology-driven manufacturing processes involving advanced furnaces, kilns, and production equipment
Improve OEE, throughput, scrap reduction, cost efficiency, and On-Time Delivery
Ensure alignment between production planning, capacity, and customer demand

Inventory & Systems Implementation:

Oversee inventory management and control across the operation
Drive the implementation and optimization of Microsoft Business Central as the core ERP system, continuing ongoing initiatives to strengthen inventory accuracy and operational visibility
Lead, coach, and support supervisors and frontline employees
Strengthen accountability, performance culture, and leadership capabilities across the site
Foster a culture of ownership, teamwork, and continuous improvement
Support employee training, development, and succession planning efforts
Promote employee engagement and participation in operational improvement initiatives

Continuous Improvement & Operational Excellence:

Act as a hands-on change leader, driving operational optimization and performance improvement
Support the implementation of Integrated Production Systems (IPS) and Operational Excellence methodologies
Drive initiatives focused on improving efficiency, reducing waste, and increasing productivity
Promote process standardization, consistency, and adherence to best practices
Encourage a culture of continuous improvement through employee involvement and data-driven decision making

Expansion & Capital Projects:

Support expansion projects and machinery upgrades
Ensure operational readiness for increased production capacity
Contribute to the strategic development of the site within the broader group structure

Preconditions:

Proven leadership experience in a manufacturing, production, or operations environment
Demonstrated experience managing shop floor operations and daily production activities
Strong understanding of H&S principles, manufacturing processes, and operational performance metrics (OEE, productivity, scrap, OTD)
Experience supporting operational transformation, turnaround, or continuous improvement initiatives required
Knowledge of Lean Manufacturing, Operational Excellence, Six Sigma, or related methodologies (preferred)

Personal Attributes:

Hands-on, execution-oriented leadership style with a highly visible, Gemba-focused management approach
Strong business acumen with a focus on performance and results
Change agent mindset with the ability to challenge, reshape, and improve existing structures
High energy, proactive, and results-oriented approach
Strong problem-solving and decision-making abilities
Ability to thrive in fast-paced, high-pressure manufacturing environments
Excellent communication and team engagement skills
Practical, direct, and solution-oriented mindset
Strong organizational and execution capabilities
Resilient, adaptable, and committed to achieving results
Ability to build credibility and drive accountability at all levels of the organization

Pay: $120,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Customer Experience Manager jobs in Rochester, NY

Operations Manager

Full-Time Store Manager Trainee

Client Services Supervisor

Operations Manager

Customer Experience Manager

Manager Client Services Ops- Enterprise

Health Homes Care Manager

Construction Project Manager

Business Office Manager

RN Nursing Supervisor

Rental Manager

Electrical Designer/ Estimator/Project Manager

Estimator/General Manager - Auto Body Shop (2 years of experience)

Property Manager - Brighton Location

Production Lead Operator

Engagement Lead

Property Manager - Luxury City Living

Project Manager - Electrical Construction

Assistant Service Manager

Health, Safety, & Environmental Manager

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