Top 131151 Customer Operations Representative Jobs

Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
C & F Packing Company, Inc. —Lake Villa, IL
- $24 - $26 an hour
- Full-time
- Background check
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- English
- Health insurance
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LS – Safety/Training Manager Job – Aspen, CO
Atlantic Aviation —Aspen, CO
- $1,200 a month
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Account Representative
Latitude Insurance —Telluride, CO
- $60,000 - $70,000 a year
- Urgently hiring
- Hospitality
- Microsoft Excel
- Office
- Health savings account
- AD&D insurance
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Teller
Glacier Bank —Whitefish, MT
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- Word processing
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- Writing skills
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Lex Products LLC —Shelton, CT
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- CAD
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Pharmacy Customer Service Representative I
ONEWORLD COMMUNITY HEALTH CENTERS INC —Omaha, NE
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Bank Operations Support Specialist (2 Yrs Bank Operations Exp Required)
Main Bank —Albuquerque, NM
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
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International Franchise seeks Print Production Specialist
Minuteman Press International —San Fernando Valley, CA
- $55,000 - $60,000 a year
- Full-time
- Sales
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- Mid-level
- Paid holidays
- Health insurance
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Bi-Lingual Customer Success Liaison
Industrial Sorting Services —Cincinnati, OH
- Full-time
- Bilingual
- Spanish
- English
- Disability insurance
- Health insurance
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10d
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
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11d
Global Sales Representative
Sungwoo Hitech America Corp —Troy, MI
- Full-time
- English
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
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Part-Time Purchasing Agent
Conestoga Tile —Hanover, PA
- From $20.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Inventory control
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Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Quality Manager
WTEC Energy —Milton, FL
- $60,000 - $70,000 a year
- Full-time
- Management
- Ability to walk for extended periods
- Engineering
- Disability insurance
- Health insurance
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IT Managed Services Bookkeeper and Inside Sales Representative (3 years exp required)
Corporate Network Solutions —Phoenix, AZ
- $48,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
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Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Customer Service Representative (Bank Teller)
WoodTrust Bank —Wisconsin Rapids, WI
- Full-time
- Office
- Travel
- US work authorization
- Health insurance
- Dental insurance
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Inside Sales Specialist / Environmentally Friendly Products
TEAKDECKING SYSTEMS, INC. —Sarasota, FL
- Full-time
- Pass drug screening
- Office
- Administrative experience
- Health insurance
- Dental insurance
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Business Manager
East Allegheny School District —North Versailles, PA
- $100,000 - $115,000 a year
- Full-time
- Background check
- School experience
- CPA
- Health insurance
- Dental insurance
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Insurance Senior Client Service Representative - Property & Casualty

CMR Risk & Insurance Services, Inc. -
San Diego, CA

Quick Apply

Job Details

Full-time
$71,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Excel
Experience at insurance agencies
Computer literacy
Employee relationship building
Property & Casualty License
High school diploma or GED
Customer relationship management
Account management experience

Full Job Description

The role at a glance:

As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations.

What you can expect to do:

Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups.
Issue and manage COIs for assigned clients and review junior staff COIs for accuracy.
Run and review accounts receivable reports for assigned clients.
Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries.
Correct AMS360 billing errors and ensure accurate and timely updates in AMS360.
Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems.
Prepare and submit bind requests to carriers, manage binder extensions, and track submissions.
Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins.
Create proposals, handle online rating, and calculate rates for various coverages, including Workers’ Compensation.
Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers.
Guide and mentor junior staff and new hires on team, helping them acclimate to their roles.
Assist other team members in balancing workloads when needed and providing backup for other team members during their absence.

What Success Looks Like:

By 90 days, you are comfortable with our platforms, taking initiative, and asking questions.
You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration.
By 12 months, you’ll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360.
You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency.
Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations.
Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role.
Please reference the “What Does Success Look Like – Sr. CSR” document for a full list.

What sets you apart:

Bachelor’s degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role.
Current Property and Casualty License. AINS designation a plus.
Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
Familiarity with AMS360 or similar Agency Management System.
Experience with Asana and Worldox is a plus.

Skills:

Excellent verbal and written communication skills with a customer-focused approach.
Strong accuracy in handling documents, data entry, and following procedures.
Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
Ability to solve problems and think independently.
Flexible in adjusting to changes within the industry and workplace processes.
Consistent punctuality and dependability in completing assigned duties.
Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
Commercial insurance knowledge and experience managing client relationships.

Work Environment:

This position operates in a typical office environment, which includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $71,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Commercial Lines Insurance: 3 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: Hybrid remote in San Diego, CA 92101

Quick Apply

Refine Your Search

Customer Operations Representative jobs

Insurance Senior Client Service Representative - Property & Casualty

Customer Service Representative

LS – Safety/Training Manager Job – Aspen, CO

Account Representative

Teller

Quoting & Product Support Specialist

Pharmacy Customer Service Representative I

Bank Operations Support Specialist (2 Yrs Bank Operations Exp Required)

International Franchise seeks Print Production Specialist

Bi-Lingual Customer Success Liaison

Customer Service Representative Bilingüal (english spanish)

Global Sales Representative

Part-Time Purchasing Agent

Pharmacy Analyst

Quality Manager

IT Managed Services Bookkeeper and Inside Sales Representative (3 years exp required)

Field Service Representative Analyst (Shaw AFB)

Customer Service Representative (Bank Teller)

Inside Sales Specialist / Environmentally Friendly Products

Business Manager

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