Top 135783 Customer Operations Representative Jobs

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C & F Packing Company, Inc. —Lake Villa, IL
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Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
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Quality Manager
MODACAN INC —Phoenix, AZ
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Cadillac Products Automotive Company —Rogers City, MI
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Receptionist
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Product Engineer

ATC Drivetrain
Oklahoma City, OK

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mechanical blueprint interpretation
Client relationship management
Computer operation
Customer communication
Teamwork
New product introduction engineering projects
Customer relationship building
Word processing
Spreadsheets
Engineering
Workplace dispute resolution
Electrical schematic reading and interpretation
Databases
Mechanical drawings
Analysis skills
Bachelor's degree
Customer engagement
Electrical layout diagram interpretation
Desktop applications
Manual handling
Project stakeholder communication
Mechanical knowledge
Cross-functional communication
Mechanical product development projects

Full Job Description

Summary

Responsible for researching and developing new products that ATC can add to their remanufacturing processes. Frequently engages manufacturing and program engineering as well as support teams to develop new product launches to expand program offerings. Will effectively represent the company in all customer interactions; building lasting relationships through trust, results, and superior communication.

Essential Duties and Responsibilities

Interface with customer’s Product Engineering team and Business Development as liaison to new programs.
Present new products to manufacturing for future launches through development of BOM, Engineering specifications, Components, complexity, and Suppliers.
Leads or supports Program Management in launch of new programs and product changes.
Research common failure modes within new product to develop understanding of component attrition.
Participates with Materials and Supplier Quality departments in Supplier Development activities.
Maintain documents that directs internal resources to adapt to customer systems; including revisions, BOM updates, change orders, and other customer notifications that will require internal updates. Develop presentations as needed to illustrate progress to stakeholders.
Demonstrate clear and effective communication in all aspects of work. Understand the communication system that works best for the situation, and consistently keep key stakeholders informed.
Demonstrate safety awareness in all aspects of daily management and performance improvement. Understand how to advance our culture of safety, integrating safety improvements whenever practical and applicable.

Leadership Behaviors

Ability to work professionally with internal and external customers to integrate new business, reduce costs, and represent organization at multiple customer engagements.
High sense of urgency and self-direction with the ability to organize and execute complex engineering and process improvement tasks in a team environment.
Hands-on approach to problem solving and working with teams; practical knowledge of the people, process, and desired outcomes on respective process.
Superior communication, follow-up, and follow-through in all aspects of daily activities.

Accountability

The Product Engineer is responsible for research and development of new products, brought forth by our business development team, that can be for remanufacturing at our various production sites. Company leadership will look to the Product Engineer to continue directing the growth of these products.

Key Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have experience bringing new products to market through customer collaboration.
Must practice and demonstrate superior communication. Must have the ability to communicate effectively with front-line team members, customers, and executives. Effective interpersonal and conflict resolution skills, with the ability to influence teams and program outcomes.
Knowledge base related to the automotive industry is a plus.
Commitment to build and advance strong customer relationships.
Powertrain and Drivetrain experience is a plus – engine and transmission experience is preferred

Education and Experience

A Bachelor’s degree in engineering, engineering technology, or physical science discipline. 7-10 years of proven experience integrating new products is a plus.

A thorough understanding of the operational theory and components of automatic transmissions and internal combustion engines.
High level of analytical ability required, where problems are unusual, complex, and difficult.
Preferred - 7 years of experience, prioritizing tasks, and accurately estimate the time and costs required for project completion.

Language Skills

The ability to read and interpret manufacturing documents/drawings/prints/details such as safety rules, operating and maintenance instructions, machine drawings, wiring/electrical schematics, and repair manuals is required.
Must write detailed reports with supporting documentation and data.
Superior communication and escalation skills and habits are critical to the manufacturing engineering role; including customers, team members, and leadership communication.

Computer Skills

Must be proficient in the operation of computers, word processing, spreadsheet and database software and design software applications.
Must be able to demonstrate the ability to develop written communication, spreadsheets, charts and graphs.

Critical Thinking and Problem Solving

The position requires the ability to solve complex problems with limited known variables, in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form is a requirement.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles and risk of electrical shock. The employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.

ATC Drivetrain provides equal employment opportunities (EEO)

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Customer Operations Representative jobs

Product Engineer

Senior Production & Inventory Planner

Production Associate

Network Administrator

Production Planner

Dispatcher - Towing and Sales

Controls Technician

Dispatcher - Towing and Sales

Fence Technician

Customer Service Representative

HVAC Dispatcher and Customer Service Representative

Salesforce Administrator – Five9 & Revenue Operations

Customer Service Representative Bilingüal (english spanish)

Quality Manager

Entry Level Machine Operator

Fire Suppression Technician (Kitchen Install & Repair)

E-commerce Coordinator

Patient Access & Pre-Access Supervisor

Customer Service Representative – International Shipping

Receptionist

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