Top 573083 Customer Program Manager Jobs

Excavation Manager
Roto-Rooter Services Company —Jacksonville, FL
- $80,000 - $85,000 a year
- Construction site
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid training
Program Manager
Teijin Automotive Technologies —Auburn Hills, MI
- $95,000 - $125,000 a year
- Senior level
Customer Program Manager
American Trim —Sidney, OH
- Office
- Bachelor's degree
- Senior level
Quick Apply
Program Manager
Savvee Inc. —Remote
- Full-time
- Remote
- Customer service
- 5 years
- Bachelor's degree
- Commuter assistance
- Disability insurance
Customer Program Manager
Celestica —Maple Grove, MN
- $96,000 - $125,000 a year
- Inventory management
- 5 years
- Mid-level
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- Health insurance
Program Manager
US Federal Solutions —Remote
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
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9d
Program Manager III
SOSi —Reston, VA
- Full-time
- Remote
- 7 years
- Master's degree
- Bachelor's degree
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Program Manager
Maverick Payments —Remote
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Dental insurance
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Program Manager
Fluke Health Solutions —Remote
- $114,100 - $190,500 a year
- Remote
- English
- Bachelor's degree
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Customer Program Manager
Applied Materials —Santa Clara, CA
- $133,500 - $183,500 a year
- Full-time
- Travel
- Senior level
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Program Manager Customer Service
KNAPP —Kennesaw, GA
- Full-time
- 5 years
- English
- Mid-level
- Profit sharing
- Paid parental leave
XBU Program Manager
Sotera Health —Oak Brook, IL
- Full-time
- Senior level
Program Manager
Akima, LLC —Williston, VT
- $180,000 - $195,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
- Health insurance
- Dental insurance
Program Manager
PetDesk —Remote
- $96,000 - $112,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- 4 years
- Paid parental leave
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8d
Program Manager
Grant Engine —Remote
- Full-time
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Customer Service Program Manager
Masimo —Irvine, CA
- $110,000 - $140,000 a year
- Full-time
- Oracle
- Computer literacy
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Program Manager
Valeris —Remote
- Remote
- Background check
- 5 years
- Pass drug screening
- Health savings account
- AD&D insurance
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Program Manager/Customer Service
LARSON CANDO INC —Sunrise, FL
- $35 - $45 an hour
- Full-time
- Microsoft Outlook
- Marketing
- Research
- Paid holidays
- Health insurance
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Program Manager (Remote)
Govcio LLC —Remote
- $175,000 - $225,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
2d
Program Manager
Hartwood Consulting Group —Remote
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply

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Excavation Manager

Roto-Rooter Services Company -
Jacksonville, FL

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Job Details

$80,000 - $85,000 a year

Benefits

Profit sharing
Paid training
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Life insurance

Qualifications

Excavation
High school diploma or GED
Driver's License
Pipeline excavation
Construction utility work
Customer complaint resolution

Full Job Description

Overview:

Excavation Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter, America’s premier provider of plumbing and drain cleaning company is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history of success, but it’s our future that has us so excited!

We have an excellent opportunity for an Excavation Manager at our Jacksonville, Florida branch. The salary range for this position is $80,000-$85,000, depending on experience. There is also opportunity for a bonus based on overall branch performance.

The Excavation Manager’s main priority is to increase excavation business volume by developing existing business, cultivating new customers, improving the skills of assigned service technicians, and ensuring optimum use of staffing and equipment. The Excavation Manager will have expertise in underground pipe repair and replacement, pipe bursting/relining, and manhole rehabilitation. Individual performance targets vary from branch or may be market specific. All other duties as assigned.

Responsibilities:

Develops Existing Business

Monitors the progress of the work-site through successful completion.
May serve as primary contact for customer.
Oversees job to ensure proper permits and licenses issues have been addressed.
Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs.
Develop relationships with customers to build customer loyalty.
Handle customer questions, complaints and praise.
Prepare bid packages and performs estimates.
Responsible for meeting branch profitability standards and ensuring proper and accurate code-out of all excavation jobs.
Works with Dispatchers to ensure qualified individuals are dispatched to mainline opportunities to provide customer options of needed repair.

Cultivating New Business

Identify bid opportunities, prepares bid packages, and performs estimates for jobs.
Work closely with other management personnel to identify excavation sales opportunities.

Technician Skills Development and Supervision

Conduct on-the-job training for excavation technicians and laborers.
Assist personnel on new assignments.
Efficient scheduling of personnel, equipment, and rentals.
Work closely with service technicians and commercial sales representatives in the selling and estimating process.
Effective supervision of excavation staff.
May supervise video sales technician.
Must be able to effectively operate and troubleshoot equipment operated by subordinates.

Safety and Loss Prevention

Conduct safety training programs excavation technicians and laborers.
Conduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company policies and regulatory agency requirements are being enforced.
Conducts work-site spot checks to evaluate safety procedure compliance.
Issues safety kits and maintain restocking supplies.
Make necessary changes to comply with safety policy and requirements.
Monitors employee compliance with safety policies and requirements.
Takes necessary corrective action with employees who fail to comply with safety policies and requirements.

Efficient Use of Equipment

Conduct quarterly inspections of equipment to ensure that company policies and regulatory agency requirements are being enforced.
Ensure vehicles are being properly used and maintained.
Maintain inventory of required parts and supplies.
Assign work and equipment in the most efficient manner possible.

Requirements:

Must have a valid driver's license.
High School diploma or equivalent required.
3-5 years prior excavation experience; plumbing and sewer and drain knowledge a plus.
Prior supervisory experience preferred.
May be required to hold a plumbing license, depending on local requirements.

Benefits:

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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