Top 100 Customer Relations Analyst Jobs

Tech Foundry Analyst
Provalus —Tahlequah, OK
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Tech Foundry Analyst
Provalus —Tahlequah, OK
- Monday to Friday
- Mid-level
- POS
Quick Apply
11d
eCommerce Sr. Product Support Analyst
Addison Group —Washington, DC
- $30 - $33 an hour
- Monday to Friday
- Mid-level
- Office
- SharePoint
- Dental insurance
- 401(k)
Quick Apply
Analyst Customer Success, Measurement US
Cint —New Orleans, LA
- $48,000 - $54,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Client Relationship Analyst
Morgan Stanley —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Senior Client Delivery Analyst
Solovis —Remote
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
12d
Customer Success Analyst (Hybrid)
PerkinElmer —Boston, MA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Mid-level
- 3 years
Client Services Analyst
Financial Software Solutions, LLC —Houston, TX
- $20 - $30 an hour
- Full-time
- Research
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
Analyst, Customer Relationship Marketing
Williams-Sonoma, Inc. —San Francisco, CA
- $71,000 - $83,000 a year
- Full-time
- Marketing
- Bachelor of Science
- Office
- Wellness program
- Commuter assistance
Registered Client Relationship Analyst
Morgan Stanley —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Specialty Pharmacy - Client Success Analyst
Loopback Analytics —Dallas, TX
- Full-time
- Remote
- Microsoft Word
- Computer Science
- Mid-level
Quick Apply
13d
Manager, Analyst Services
Solovis —Remote
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
11d
Senior Analyst, Customer Relationship Management (CRM)
Walgreens —Deerfield, IL
- $79,300 - $127,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Private Wealth Management Client Relationship Analyst
Morgan Stanley —Salt Lake City, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Analyst / Senior Analyst, Client Success
Curinos Inc —New York, NY
- $75,000 - $94,000 a year
- Hybrid work
- Mid-level
- Travel
- Training & development
- Health insurance
- Employee assistance program
Quick Apply
Analyst, Customer Relationship Management (CRM)
Walgreens —Deerfield, IL
- $63,100 - $101,200 a year
- Mid-level
- Office
- 3 years
Senior Customer Supprt/Operations Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
Dealer Analyst
Honda —Troy, OH
- $45,700 - $68,600 a year
- Full-time
- Research
- Mid-level
- Microsoft Office
- Paid holidays
- Loan repayment program
Customer Service Analyst
Accurate Box Company —Paterson, NJ
- $63,000 - $68,000 a year
- Email
- CAD
- 3 years
- Analysis skills
- Profit sharing
- Health insurance
4d
PWM Client Relationship Analyst
Morgan Stanley —Boston, MA
- $15.00 - $43.27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills

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Tech Foundry Analyst

Provalus -
Tahlequah, OK

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Job Details

Qualifications

Customer communication

Full Job Description

The Inbound Retention Representative is responsible for retaining customers by addressing service concerns, resolving issues, and reinforcing the value of telecommunications products and services, with a primary focus on high-speed internet.

This role operates in a high-volume, performance-driven contact center environment and requires strong problem-solving, relationship-building, and customer advocacy skills. In addition to retention, the representative identifies opportunities to expand customer relationships through additional products and services, contributing to revenue growth while reducing churn.

Responsibilities

Handle inbound customer interactions with a primary focus on retention, de-escalation, and issue resolution
Engage customers seeking to disconnect or downgrade service and apply effective save strategies
Meet or exceed monthly retention (save) targets, including save rate, churn reduction, and customer satisfaction metrics
Identify root causes of customer dissatisfaction and provide appropriate solutions
Promote and reinforce the value of services, including plan optimization and feature education
Identify and pursue opportunities to add products, upgrades, or services that enhance the customer experience and drive incremental revenue
Offer appropriate promotions, or bundled solutions to retain customers while aligning with company guidelines
Use consultative techniques to both retain customers and increase account value through relevant product additions
Build rapport and trust through active listening and empathy to improve customer experience
Maintain accurate records of customer interactions, save outcomes, retention actions, and revenue-generating activities in CRM systems
Stay current on product offerings, pricing, policies, and competitive positioning

Qualifications - Preferred

1–3 years of experience in customer retention, customer service, sales, or call center environments
Demonstrated ability to achieve or exceed performance metrics
Strong verbal communication, problem-solving, and conflict resolution skills
Ability to manage high-stress interactions with professionalism and empathy
Ability to balance retention priorities with revenue-generation opportunities
Ability to work in a fast-paced, performance-driven environment
Basic computer proficiency and experience working within CRM systems

Work Environment
This role operates in an inbound contact center environment based onsite. The position requires extended periods of sitting, frequent computer use, and handling a high volume of customer interactions

Hours of Operation
Monday- Friday between 7am - 8pm CST
Saturday-Sunday 8am - 4pm CST

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Refine Your Search

Customer Relations Analyst jobs

Tech Foundry Analyst

Tech Foundry Analyst

eCommerce Sr. Product Support Analyst

Analyst Customer Success, Measurement US

Client Relationship Analyst

Senior Client Delivery Analyst

Customer Success Analyst (Hybrid)

Client Services Analyst

Analyst, Customer Relationship Marketing

Registered Client Relationship Analyst

Specialty Pharmacy - Client Success Analyst

Manager, Analyst Services

Senior Analyst, Customer Relationship Management (CRM)

Private Wealth Management Client Relationship Analyst

Analyst / Senior Analyst, Client Success

Analyst, Customer Relationship Management (CRM)

Senior Customer Supprt/Operations Analyst

Dealer Analyst

Customer Service Analyst

PWM Client Relationship Analyst

I want to receive the latest job alert for Customer Relations Analyst

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