Top 102 Customer Relations Analyst Jobs

Analyst, Customer Relationship Marketing
Williams-Sonoma, Inc. —San Francisco, CA
- $71,000 - $83,000 a year
- Full-time
- Marketing
- Bachelor of Science
- Office
- Wellness program
- Commuter assistance
Analyst Customer Success, Measurement US
Cint —New Orleans, LA
- $48,000 - $54,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Tech Foundry Analyst
Provalus —Tahlequah, OK
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Customer Service Analyst
Accurate Box Company —Paterson, NJ
- $63,000 - $68,000 a year
- Email
- CAD
- 3 years
- Analysis skills
- Profit sharing
- Health insurance
13d
Customer Success Analyst (Hybrid)
PerkinElmer —Boston, MA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Mid-level
- 3 years
Analyst, Customer Relationship Management (CRM)
Walgreens —Deerfield, IL
- $63,100 - $101,200 a year
- Mid-level
- Office
- 3 years
Customer Relations Specialist – Process Analyst
Northeast Ohio Regional Sewer District —Cleveland, OH
- $62,540 - $78,175 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Free parking
- Wellness program
Quick Apply
4d
Senior Analyst, Customer Relationship Management (CRM)
Walgreens —Deerfield, IL
- $79,300 - $127,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Analyst / Senior Analyst, Client Success
Curinos Inc —Waltham, MA
- $75,000 - $94,000 a year
- Hybrid work
- Mid-level
- Travel
- Training & development
- Health insurance
- Employee assistance program
Quick Apply
Senior Client Delivery Analyst
Solovis —Remote
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
Dealer Analyst
Honda —Troy, OH
- $45,700 - $68,600 a year
- Full-time
- Research
- Mid-level
- Microsoft Office
- Paid holidays
- Loan repayment program
Analyst Telecom
Tata Consultancy Services —Pleasant Hill, MO
- $65,000 - $80,000 a year
- Mid-level
12d
Manager, Analyst Services
Solovis —Remote
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Customer Relations Management Analyst
The Timken Company —Fulton, IL
- $57,040 - $74,865 a year
- Full-time
- 5 years
- Basic math
- Mid-level
- Health insurance
- Dental insurance
8d
Senior Customer Supprt/Operations Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
Analyst, Strategic Relationship Management - Deloitte University - Westlake
Deloitte —Westlake, TX
- $66,300 - $110,500 a year
- Full-time
- Writing skills
- Research
- Mid-level
Business Analyst
Clear Thought Solutions —Cary, NC
- Email
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Client Service Analyst
OSTTRA —New York, NY
- $70,000 - $85,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
14d
Client Relationship Analyst
Morgan Stanley —New York, NY
- $16.00 - $40.87 an hour
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Client Services Analyst
Financial Software Solutions, LLC —Houston, TX
- $20 - $30 an hour
- Full-time
- Research
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply

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Analyst, Customer Relationship Marketing

Williams-Sonoma, Inc. -
San Francisco, CA

Apply Now

Job Details

Full-time
$71,000 - $83,000 a year

Benefits

Wellness program
Commuter assistance
Partner benefits
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Volunteer time off

Qualifications

VLOOKUP function
Marketing ROI (MROI) improvement
Managing marketing project budgets
Digital marketing budget management
Trend analysis
Data-driven problem-solving
Managing projects
Cross-functional collaboration
Cross-functional communication

Full Job Description

About the Team
You will be part of the Customer Relationship Marketing team responsible for managing and optimizing the advertising investment across our paid marketing channels including digital, email, and print. Our job is also to ensure we are innovating and executing marketing campaigns across programs and channels that drive new customer acquisition as well as increased mindshare and wallet share with our existing customer base. You will ensure our marketing investments are delivering against core KPI’s and that your marketing campaigns are aligned with the brand’s key initiatives and growth strategies.

About the Role
As an Analyst, you will focus on driving sales by helping optimize the digital, email, and print programs for the brand you are assigned to. Key responsibilities include developing and executing the email circulation plan, analyzing performance to identify trends and opportunities, testing of content and marketing messaging, digital campaign budget management and reporting on KPI’s. A successful candidate should have experience in marketing and possess strong analytical skills, and attention to detail. You must have the ability to build strong cross-functional relationships and work in a fast-paced, rapidly changing multi-channel retail environment.

Responsibilities

Responsible for weekly and ad-hoc email reporting, including customer engagement metrics, trends, test results, campaign performance and creative performance.
Maintain key tracking documents including email circulation plan, digital spend pacing, and more.
Meticulously track spend, revenue, and KPIs on a weekly basis and make investment recommendations as necessary.
Leverage available analytic tools to gather data and make marketing strategy and investment decisions.
Partner cross-functionally to test all email campaign links for accuracy prior to launch.
Assist in managing monthly financial forecast and accruals.
Proactively work with team members, email deployment team, digital execution team, brand marketing, finance, customer analytics, and other cross-functional groups.
Interact with peers on other Williams-Sonoma, Inc. brands to share best practices and test results.
Analyze competitive marketplace and follow Marketing trends.

Criteria

BA/BS Degree in Marketing, Business, or related field or equivalent work experience
1+ year of experience in Digital, Email or E-Commerce Marketing
Enthusiastic and self-motivated with a strong interest in Email
Ability to lead projects proactively
Analytical problem-solver with insatiable curiosity
The ability to see trends and to extract actionable insights from data to drive results
Strong organization and interpersonal skills; excellent written and verbal communication skills
The ability to work in a fast-paced environment with the ability to prioritize, work on multiple projects, and be flexible
Intermediate to advanced Excel skills (v-lookups, pivot tables)
Meticulous attention to detail
Ability to build effective relationships within the team and with cross functional partners & vendors
Experience with a web analytics system is a plus
Proven track record in managing and optimizing a budget to ROI goals
This role requires being onsite in the San Francisco, California office Monday through Thursday

#LI-LG1

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $71,000-$83,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Apply Now

Refine Your Search

Customer Relations Analyst jobs

Analyst, Customer Relationship Marketing

Analyst Customer Success, Measurement US

Tech Foundry Analyst

Customer Service Analyst

Customer Success Analyst (Hybrid)

Analyst, Customer Relationship Management (CRM)

Customer Relations Specialist – Process Analyst

Senior Analyst, Customer Relationship Management (CRM)

Analyst / Senior Analyst, Client Success

Senior Client Delivery Analyst

Dealer Analyst

Analyst Telecom

Manager, Analyst Services

Customer Relations Management Analyst

Senior Customer Supprt/Operations Analyst

Analyst, Strategic Relationship Management - Deloitte University - Westlake

Business Analyst

Client Service Analyst

Client Relationship Analyst

Client Services Analyst

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