Top 1802 Customer Satisfaction Analyst Jobs

Customer Service Analyst
Nationwide Property & Appraisal Services LLC —Voorhees, NJ
- $18 - $20 an hour
- Overtime
- Remote
- Bilingual
- Mid-level
- Windows
- Work from home
Quick Apply
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Analyst Customer Success, Measurement US
Cint —New Orleans, LA
- $48,000 - $54,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Data Analyst – Quality & Customer Satisfaction
ALTEN Technology USA —Greensboro, NC
- $90,000 - $100,000 a year
- Azure
- Computer Science
- Engineering
- Opportunities for advancement
Quick Apply
Senior Analyst, Customer Success
J.D. Power —Remote
- $100,000 - $115,000 a year
- Email
- Remote
- Public speaking
- Mid-level
- Business development experience
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Commercial Credit Analyst
Michigan Business Connection, LC —Ann Arbor, MI
- $70,000 - $80,000 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Tech Foundry Analyst
Provalus —North Wilkesboro, NC
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Tech Foundry Analyst
Provalus —Tahlequah, OK
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Digital Marketing Analyst
MidwayUSA —Columbia, MO
- $63,000 - $89,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
7d
Land Analyst
Robertson Homes —Bloomfield Hills, MI
- $70,000 - $80,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Service Desk Analyst
HRT of TN LLC —Nashville, TN
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
13d
Associate Underwriter Analyst
MedPro Group —Fort Wayne, IN
- Online Application
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
CI Analyst - MID
Amentum —Quantico, VA
- $95,000 - $100,000 a year
- 8 hour shift
- Writing skills
- Pass drug screening
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
Senior Cloud Analyst CX/DM
Simmons Prepared Foods Inc —Rogers, AR
- Computer science
- Oracle
- Computer Science
Quick Apply
Deduction & Collection Analyst
Trilliant Food —Little Chute, WI
- $24 - $27 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
Quick Apply
Business Systems Analyst Consultant
PNC Financial Services Group —Farmers Branch, TX
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
1h
Sr. Business Analyst 1st Shift
Airlite Plastics Co. —Omaha, NE
- Full-time
- Computer Science
- ERP systems
- Office
- Disability insurance
- Health insurance
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
Business Systems Analyst Sr
PNC Financial Services Group —San Antonio, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account

I want to receive the latest job alert for Customer Satisfaction Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Customer Satisfaction Analyst jobs near

Customer Service Analyst

Nationwide Property & Appraisal Services LLC
Voorhees, NJ

Quick Apply

Job Details

$18 - $20 an hour

Benefits

Work from home

Qualifications

Computer operation
Phone communication
Employee relationship building
Windows
High school diploma or GED
Desktop (troubleshooting support)
Data entry
Typing

Full Job Description

Description:

Job Title:

Customer Service Analyst

Date Revised:

12/05/2025

Department:

Customer Service

Status:

Hourly, Non-Exempt

Reports to:

Customer Service Manager

Position:

The purpose of Customer Service is to facilitate orders from the time they are accepted until the time they are submitted by the appraiser, which includes speaking to appraisers, clients, handling updates and managing issues/deficiencies along the way. It is also their duty to provide excellent service which will ensure client retention and growth.

Primary Duties:

Being the first line of action when an individual calls in. Quantified incoming calls (20-30 per rep), Quantified outgoing calls (40-60 per rep)
Confirm who is calling and what file it pertains too. If there is not a Customer Service issue or update, they are to transfer to the correct employee.
Daily chain of tasks: NPAS email, System messages/updates, Call Lates, Call for submission confirmation on Due orders, Accepted, Holds, Re-call Late Files, Review file, Check new Accepted for contracts/star rate appraisers.
Communicate order status with other departments, vendors, clients.
Loop managers in with internal issues if no resolution for over 48 hours.
Manage a pipeline of 200-300 orders.

Occasionally a situation may present itself that some responsibility overlaps departments, if you are unsure of what direction to take, seek advice from your supervisor.

Second Level Tasks: (To be discussed with Supervisor and potentially designated)

Third Party Non-Integrated websites depending upon client needs.
Helping team out with questions when supervisor unavailable
Overtime is available seasonally for certain tasks (messages/lates) on evenings or holidays while no manager is present.

Performance Measurement: Progress is measured through 90-day and annual employee evaluations. The evaluation process includes being evaluated against the company’s objectives.

Attendance: Measures the employee’s punctuality and reliability.
Job Knowledge: Measures how well the employee handles assignments with minimal direction.
Required training/seminars/course completed in a timely manner.

Personal Relations: Measures the employee’s ability to get along with supervisors, peers, customers and appraisers alike.

Operational Standards: Measures the employees’ work and how it relates to the standards of the company.
Customer Satisfaction: Measures how fast, friendly, and accurate service is provided to each customer.

Requirements:

Qualifications:

Education: High School Diploma or equivalent.

Remote Work Requirement: must have strong computer skills. The ability to self-diagnose simple computer issues like Wi-Fi, running windows updates, set up computer/ docking station/ screens.

Must have the ability to associate and work well with others including co-workers, vendors, suppliers and customers.

Must have 1-3 years’ experience in the customer service field or related field.

Must have strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve.

Be able to work in a fast-paced environment.

Must be able to multitask.

Skillsets which are a plus:

General knowledge of mortgage/processing, underwriting or appraisals.

Bilingual speaking.

Job Environment:

Work From home. You must have a dedicated workspace where you have internet access and are able to take calls in a volume-controlled environment.

Working Hours: Monday – Friday, 8:30a.m. – 5:30p.m. Hours may change depending on business needs.

Predictable and regular attendance is required.

Physical Requirements:

Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC

Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse)

Focusing/looking at a computer monitor for extended periods

Reading documents in print and electronically

Bending, twisting and stooping required on a regular basis

Use of a telephone to make and receive calls

Quick Apply

Refine Your Search

Customer Satisfaction Analyst jobs

Customer Service Analyst

Customer Support Analyst, Tier 1

Analyst Customer Success, Measurement US

Data Analyst – Quality & Customer Satisfaction

Senior Analyst, Customer Success

Service Desk Analyst

Commercial Credit Analyst

Tech Foundry Analyst

Tech Foundry Analyst

Digital Marketing Analyst

Land Analyst

Service Desk Analyst

Associate Underwriter Analyst

CI Analyst - MID

Senior Cloud Analyst CX/DM

Deduction & Collection Analyst

Business Systems Analyst Consultant

Sr. Business Analyst 1st Shift

Service Delivery Analyst

Business Systems Analyst Sr

I want to receive the latest job alert for Customer Satisfaction Analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected