Top 123300 Customer Service/Administration Jobs

Customer Service Representative (Hybrid - Atlanta, GA )
Alliant Health Solutions, Inc. —Atlanta, GA
- Online Application
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- Microsoft Excel
- Microsoft Outlook
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Quick Apply
Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote
USAble Life —Little Rock, AR
- $40,000 - $45,000 a year
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1d
Benefits Administration Services Associate
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ADP —Florham Park, NJ
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Experienced Dental Front Office Receptionist
Twin Cranes Dental Group —Missoula, MT
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Certified Veterinary Technician
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Small Business Relationship Manager - Las Cruces
Nusenda Credit Union —Las Cruces, NM
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Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
- $19.00 - $20.50 an hour
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Certified Veterinary Technician - Emergency Day Shift
Madison Veterinary Specialists —Monona, WI
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
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Administrative Assistant - Social Security Disability Claims
Duncan Disability Law, SC —Nekoosa, WI
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Registered Veterinary Technician
Northridge Animal Medical Center —Los Angeles, CA
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Medical Billing/Receptionist
Vision Development Center —Laguna Hills, CA
- $17 - $18 an hour
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Supervisor, Transportation Network Management
Inland Empire Health Plan —Rancho Cucamonga, CA
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Administrative Sales Support - Part-Time
Porcelanosa USA —Vienna, VA
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Therapy Coordinator
Reliant Rehabilitation —Effingham, IL
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HR Direct Services —Wilmington, CA
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Customer Service Representative (Hybrid - Atlanta, GA )

Alliant Health Solutions, Inc. -
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Client inquiry handling
Administrative experience
High school diploma or GED
Health insurance knowledge
Medicaid
Typing
Clerical experience
Grammar Experience
Medical terminology
Office phone management
Quality data entry

Full Job Description

Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of health care. The Company is named a "Best Place to Work" and "Healthiest Workplace" by the Atlanta Business Chronicle.

Currently, the Company is looking for a service-oriented, Customer Service Representative, to work in the office and remotely or hybrid.

In this role, the ideal candidate will answer incoming call center phone calls in a timely and professional manner, supporting the workgroup with accurate, organized and timely system monitoring, documentation, communication, and management of electronic files. The customer service representative performs all administrative duties for assigned workgroup, generating appropriate worksheets, logs, letters, and reports Additional job responsibilities include:

Ensure that all incoming call center phone calls are answered within department guidelines
Ensure that all correspondence and provider requests are tracked or logged, reviewed for completeness, chart is instituted (if necessary), and processed accurately
Provide administrative support to assigned team including typing, electronic file maintenance, hard copy filing, processing of outgoing correspondence
Process claim and/or perform data entry in the internal/external document retrieval systems
Maintain and organize the file room of all outgoing correspondence sent to the providers and paper processed claims
Prepare overnight packages and assists in mail processes as needed
Respond to customer inquiry questions professionally and directs customer to appropriate resources
Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines
Work in close collaboration with other team members to support the development of new projects and the continuous improvement of the overall work of the team
Promote core values of team work, professionalism, effective communication skills and positive attitude
Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies
Demonstrate compliance with company corporate and departmental policies as evidenced by attendance, punctuality, and dress
Perform other duties as assigned

The knowledge, skills and abilities required for the role include:

Proficiency in grammar, spelling and filing skills
Knowledge, skill, and ability to communicate in verbal and written formats to internal and external customers and exceed customers’ expectations and communicate
Knowledge skill and ability to prioritize work and time, including scheduling, coordinating work, and managing multiple tasks and deadlines
Ability to work with a team and perform work independently by use of creative thinking, thorough analysis of problems, and use of innovative approaches to problem resolution
Knowledge, skill, and ability to provide customer care on the telephone skills, including ability to handle challenging or difficult calls/callers
Knowledge of administrative practices and procedures, and familiar with medical terminology and Medicaid program
Basic computer knowledge, including word-processing (40-50 WPM) and data entry skills required.
Intermediate knowledge of Microsoft 365 applications including Outlook, Word, Excel, Teams, and Internet
Ability to travel by car or plane to Company locations, customer meetings or other locations as needed

Education, experience and training requirements include:

Requirements
- High school diploma or equivalent
- A minimum of one to two years of related experience in general clerical duties
- Previous telephone or customer service experience required
Preferred requirements
- Technical college degree
- Experience working in healthcare or medical setting

The Company is a market-leader in benefits and work/life balance. If you are interested in this opportunity, please click the "Apply" button.

Alliant Health Group and family of companies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternative method for you to apply. Please contact 678-527-3000.

Quick Apply

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Customer Service/Administration jobs

Customer Service Representative (Hybrid - Atlanta, GA )

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