Top 1089 Customer Service Associate Jobs in Reston, VA

Retail Customer Service Associate
FedEx Office —Herndon, VA
- $19.70 - $23.17 an hour
- Full-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
14d
Insurance Customer Care Specialist (Bilingual In Korean)
Michael Lee Financial Inc (Allstate Insurance) —Annandale, VA
- $22 - $29 an hour
- Part-time
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
Inside Sales and Customer Service Representative
JGR Equipment Rental and Sales, LLC —Gainesville, VA
- $23 - $27 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Services Associate
Birks Financial Corp —Herndon, VA
- $55,000 - $85,000 a year
- Full-time
- Hospitality
- Inventory management
- Office
- Paid holidays
- Health insurance
Quick Apply
Bilingual Sales and Customer Service Assistant Manager
UCEDA Institute —Silver Spring, MD
- $850 - $1,000 a week
- Full-time
- Bilingual
- Spanish
- Sales
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Coordinator (Customer Service Liaison)
California Closets CCO —Chantilly, VA
- $19 an hour
- Full-time
- Maintenance
- Business Administration
- 1 year
- Paid holidays
- Health insurance
Quick Apply
3d
Client Service Associate I
Northwest Federal Credit Union —Herndon, VA
- $26.89 - $45.74 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Commercial Insurance Service Account Manager
Bearing Insurance Group, LLC —Virginia
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Eyewear Customer Service/Sales Advisor
MyEyeDr. —Stone Ridge, VA
- $15.25 - $24.00 an hour
- Weekends as needed
- Patient care
- Entry level
- Retail sales
- Paid holidays
- Health insurance
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Member Experience Advisor I- Part Time
WRIGHT PATMAN CONGRESSIONAL FED CREDIT UNION —Oakton, VA
- Part-time
- Hybrid work
- Research
- Office
- Ability to sit for extended periods
- Tuition reimbursement
Customer Service Representative
Regency Furniture Showrooms —Sterling, VA
- $15 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Contact Center Representative
ROCS —Reston, VA
- $18 - $20 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
Quick Apply
3d
Sales/Customer Service Associate
Massage Envy - Herndon/Reston —Herndon, VA
- $14 - $16 an hour
- 8 hour shift
- Sales
- Customer service
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Bilingual WAH - VIRGINIA ONLY - Call Center Representative
InfoCision Management Corp. —Virginia
- $14 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
1d
Retail Customer Service Associate - AI Trainer
DataAnnotation —Rockville, MD
- $25 - $30 an hour
- Part-time
- Remote
- Writing skills
- English
- Research
Quick Apply
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $47,725 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
VIRGINIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Virginia
- $13 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
1d
Customer Service Representative
PestNow —Sterling, VA
- $18 - $20 an hour
- Full-time
- Pass drug screening
- Windows
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
3d
eCommerce Sr. Product Support Analyst
Addison Group —Washington, DC
- $30 - $33 an hour
- Monday to Friday
- Mid-level
- Office
- SharePoint
- Dental insurance
- 401(k)
Quick Apply

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Retail Customer Service Associate

FedEx Office -
Herndon, VA

Apply Now

Job Details

Full-time
$19.70 - $23.17 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members

Service

Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail Store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $19.70 - $23.17/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

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Refine Your Search

Customer Service Associate jobs in Reston, VA

Retail Customer Service Associate

Insurance Customer Care Specialist (Bilingual In Korean)

Inside Sales and Customer Service Representative

Client Services Associate

Bilingual Sales and Customer Service Assistant Manager

Customer Service Coordinator (Customer Service Liaison)

Client Service Associate I

Commercial Insurance Service Account Manager

Eyewear Customer Service/Sales Advisor

Call Center Manager

Member Experience Advisor I- Part Time

Customer Service Representative

Contact Center Representative

Sales/Customer Service Associate

Bilingual WAH - VIRGINIA ONLY - Call Center Representative

Retail Customer Service Associate - AI Trainer

Customer Relations Associate I (Ongoing Recruitment)

VIRGINIA only - Work at Home Call Center Representative

Customer Service Representative

eCommerce Sr. Product Support Analyst

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