Top 1081 Customer Service Associate Jobs in Reston, VA

Client Services Associate
Birks Financial Corp —Herndon, VA
- $55,000 - $85,000 a year
- Full-time
- Hospitality
- Inventory management
- Office
- Paid holidays
- Health insurance
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Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
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Client Service Associate I
Northwest Federal Credit Union —Herndon, VA
- $26.89 - $45.74 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Contact Center Representative
ROCS —Reston, VA
- $18 - $20 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
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3d
Member Experience Advisor I- Part Time
WRIGHT PATMAN CONGRESSIONAL FED CREDIT UNION —Oakton, VA
- Part-time
- Hybrid work
- Research
- Office
- Ability to sit for extended periods
- Tuition reimbursement
Customer Support Specialist
Serenity Mental Health Centers —Reston, VA
- $25 - $30 an hour
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid training
- Paid holidays
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Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $47,725 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Customer Service Representative – China Visa Center (Paid Training + Career Growth)
Visit China Visa Center —Vienna, VA
- $25 - $35 an hour
- Urgently hiring
- Spanish
- Microsoft Outlook
- English
- Paid training
- On-the-job training
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Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
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3d
Customer Service Associate
Wegmans —Reston, VA
- $16.50 - $17.00 an hour
- Part-time
- Entry level
- Health insurance
- Paid time off
2d
Sales Associate / Customer Service Representative
Drybar Shops —Reston, VA
- $19.50 - $23.00 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 1 year
- Flexible schedule
Retail Customer Service Associate
FedEx Office —Herndon, VA
- $19.70 - $23.17 an hour
- Full-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
14d
Participant Service Representative I
UNITED ASSOCIATION NATIONAL PENSION FUND —Alexandria, VA
- $30.75 an hour
- High school diploma or GED
- 1 year
- Associate's degree
14d
Customer Service Representative I (Teller)
John Marshall Bank —Tysons, VA
- $21.65 - $23.56 an hour
- Computer literacy
- Basic math
- High school diploma or GED
- Disability insurance
- Health insurance
13d
Customer Service Representative - Help Desk
Maximus —Tysons, VA
- $21 an hour
- Monday to Friday
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
3d
Customer Service Associate
McLean Acquisitions —McLean, VA
- $23.77 - $28.62 an hour
- Full-time
- Computer literacy
- Organizational skills
- In-person
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2h
Customer Service/Sales
Home Depot —Reston, VA
- $17 - $20 an hour
- Entry level
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Full-time
- Hybrid work
- Computer Science
- Writing skills
- Continuous improvement
- Paid time off
- 401(k) matching
4d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Customer Service Return Agent (Dulles Airport)
SIXT USA —Dulles, VA
- $22.50 an hour
- Full-time
- 18 years or older
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

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Client Services Associate

Birks Financial Corp
Herndon, VA

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Job Details

Full-time
$55,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) 4% Match
401(k) matching

Qualifications

Executive administrative support
Bachelor's degree
Client services experience
Organizational skills
Financial services
Productivity software
Technical Proficiency

Full Job Description

Firm Summary

Birks Financial is a small wealth management firm with established marketing, new client acquisition, and client servicing processes that has been in business for 30 years. Our services have expanded organically over time as we find consistent patterns of what our clients need services for, and now principally covers investment management, retirement planning, estate planning, and tax planning. The firm is currently expanding the team to service the firm’s existing and new clients to manage new growth. Birks Financial currently manages ~$300M in client assets and brings on 12 clients/$25M annually. The goal is to grow to manage $1B in client assets in 10 years (by 2035).

Position Summary

The Client Services Associate (CSA) is responsible for delivering white-glove, concierge-level client service and operational support to ensure a seamless client experience. This role serves as the primary point of contact for administrative and service-related inquiries, supporting the Lead Advisor in managing client relationships, assisting with the new client pipeline, and ensuring timely, accurate execution of client requests. For CSAs who wish to develop along the advisory track, this role can be scoped to include paraplanning support.

Key Responsibilities

· Client Service & Communication

o Serve as the first point of contact for client inquiries via phone, email, or portal.

o Be the key voice of Birks Financial.

o Provide timely, accurate responses and proactive updates to clients.

o Schedule and confirm client meetings, prepare meeting materials, and follow up on action items.

o Must be proactive and confident in answering incoming calls promptly, ensuring client needs are addressed with professionalism and a solutions-oriented approach.

o Helps the lead advisor to manage client expectations around custodian requests.

o Support thoughtful outreach around key client dates.

· Account Administration

o Process account openings, transfers, and maintenance requests.

o Conduct rollover calls and client onboarding processes.

o Coordinate with custodians and vendors to ensure accurate and timely execution of transactions.

o Maintain organized and compliant client records in CRM and document management systems.

o Assist in billing processes.

· Operational Support

o Monitor workflows to ensure deadlines are met and tasks are completed accurately.

o Update and create new workflows as necessary to help run business.

o Support compliance processes, including document retention and audit preparation.

o Accurate data entry and comprehensive client information management.

· Marketing Support

o Manage attendance and marketing for new client seminars.

o Attend evening marketing seminars (14 times per year).

o Conduct seminar scheduling follow-up.

· Team Collaboration

o Work closely with the Lead Advisor to ensure a consistent client experience.

o Participate in team meetings and contribute to process improvements.

o Actively contribute ideas and best practices from previous experiences to improve operations.

· Office Management

o Maintain office supplies inventory (e.g., pens, paper, printer ink) and reorder as needed.

o Ensure common areas (kitchen, meeting rooms) are tidy and stocked (e.g., dishes, coffee supplies).

o Coordinate with vendors for office equipment maintenance and repairs.

o Support onboarding of new team members with workspace setup.

· Paraplanning (depending on CSA advisory track)

o Help with tax & financial planning software data entry and report generation.

o Assist with preparation of financial reports, statements, and client deliverables.

o Assist in financial plan preparation

o Assist in annual review/client call preparation

Other duties as assigned.

Qualifications

Bachelor’s degree in business, finance, accounting, or related field preferred.
1–3 years of experience in financial services, client service, or related high-touch industries preferred, but not required.
Background as an executive assistant or in luxury service industries (hospitality, retail, etc.) is highly desirable.

Skills & Characteristics

Strong organizational skills and attention to detail.
Strong interpersonal skills are non-negotiable

Technology Proficiency

Highly desirable: Charles Schwab, CRMs (WealthBox), eMoney, Holistiplan, DocuSign
Non-negotiable: Microsoft Office.

Performance Metrics

Client satisfaction and responsiveness (e.g., inquiries addressed within 24 hours).
Accuracy of client documentation and error-free processing.
Compliance with regulatory and firm standards.
Contribution to team collaboration and operational efficiency.

· Office readiness and supply management effectiveness.

Compensation & Benefits:

Total Compensation: $55,000 - $85,000

Additional Compensation/Bonus Structure:

· Discretionary bonus/profit share based on individual performance metrics and overall firm growth.

Professional Growth & Development:

· Funded training and professional certifications

· Clear upward career mobility (Senior CSA, Chief of People, Advisor track, etc.)

· Salary increase upon attainment of advisory license

Benefits:

Health insurance
401(k) eligibility and 4% employer match
Paid bank holidays
Paid vacation time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

401(k)
Paid time off

Work Location: In person

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Refine Your Search

Customer Service Associate jobs in Reston, VA

Client Services Associate

Call Center Manager

Client Service Associate I

Contact Center Representative

Member Experience Advisor I- Part Time

Customer Support Specialist

Customer Relations Associate I (Ongoing Recruitment)

Customer Service Representative – China Visa Center (Paid Training + Career Growth)

Patient Contact Center Representative (Remote)

Customer Service Associate

Sales Associate / Customer Service Representative

Retail Customer Service Associate

Participant Service Representative I

Customer Service Representative I (Teller)

Customer Service Representative - Help Desk

Customer Service Associate

Customer Service/Sales

Customer Success Manager

Part Time Customer Care Representative (West Coast Preferred)

Customer Service Return Agent (Dulles Airport)

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