Top 269 Customer Service Manager Jobs in Atlanta, GA

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Route Service Manager - UniFirst
UniFirst —Norcross, GA
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Customer Experience Lead
Scan.com —Atlanta, GA
- $88,000 - $98,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Training & development
- Paid holidays
- Dental insurance
1d
Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
VP, Customer Support
Transact Campus —Alpharetta, GA
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Health insurance
- Parental leave
Customer Experience Manager
Landis+Gyr —Alpharetta, GA
- $98,122 - $142,088 a year
- Hybrid work
- Bachelor's degree
- Product management
- Travel
- Paid holidays
- Health insurance
10d
Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation
McMaster-Carr —Atlanta, GA
- $175,000 - $390,000 a year
- US work authorization
- Senior level
- Leadership
- Profit sharing
- Paid parental leave
Service Delivery Manager
Coretelligent —Atlanta, GA
- $90,000 - $120,000 a year
- Email
- Remote
- 3 years
- Contracts
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
Customer Experience Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- US work authorization
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
10d
Senior Manager, Customer Success
ResMed —Atlanta, GA
- $130,000 - $161,000 a year
- Full-time
- Nursing
- 8 years
- Mentoring
- Commuter assistance
- Health savings account
Customer Success Manager - Refreshment Services (GA, Tucker)
Five Star Food Service, Inc. —Tucker, GA
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Client Success Manager - NYC or ATL
Locality —Atlanta, GA
- $60,000 - $85,000 a year
- Marketing
- Mid-level
- 3 years
- Retirement plan
Manager, Enterprise Customer Success - Select
Samsara —Atlanta, GA
- $125,902 - $169,280 a year
- 8 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Customer Service Manager - State Farm Agent Team Member
John Leung - State Farm Agent —Johns Creek, GA
- $75,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager, Implementation - Public Sector Customer Success
Samsara —Atlanta, GA
- $109,480 - $147,200 a year
- 8 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Atlanta, GA
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Senior Manager, Customer Success (Money)
Intuit —Atlanta, GA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Lead Customer Service Rep
Sharecare —Atlanta, GA
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Flexible schedule

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

Customer Service Manager jobs in Atlanta, GA

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Route Service Manager - UniFirst

Customer Experience Lead

Sr. Manager, Customer Success

VP, Customer Support

Manager II, Customer Success

Customer Experience Manager

Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

Service Delivery Manager

Customer Experience Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Senior Manager, Customer Success

Customer Success Manager - Refreshment Services (GA, Tucker)

Client Success Manager - NYC or ATL

Manager, Enterprise Customer Success - Select

Customer Service Manager - State Farm Agent Team Member

Manager, Implementation - Public Sector Customer Success

Customer Experience Supervisor

Senior Manager, Customer Success (Money)

Lead Customer Service Rep

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