Top 88 Customer Service Manager Jobs in Dulles, VA

Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Manager - Airport Operations - Customer Service
United Airlines —Dulles, VA
- $127,870 - $166,492 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
1d
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
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Customer Service Supervisor
DSV —Sterling, VA
- $60,000 - $80,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
9d
Call Center Workforce Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
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Customer Care Manager
AMETEK, Inc. —Herndon, VA
- $100,000 - $130,000 a year
- Microsoft Excel
- Microsoft Outlook
- 3 years
Call Center QA Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Community Support Services Team Lead
FirstService Residential —Fairfax, VA
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Call Center Operations Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
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Customer Success Operations Manager
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
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Operations Manager / Project Manager II
Aretec Inc —Ashburn, VA
- Full-time
- Remote
- Mid-level
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
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Customer Relations Mgmt Sr
Freddie Mac —McLean, VA
- $108,000 - $145,000 a year
- Full-time
- 5 years
- Writing skills
- Office
Quality Control Lead / Project Manager I
Aretec Inc —Ashburn, VA
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Customer Success Operations Manager
Meazure Learning —McLean, VA
- Full-time
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Manager, Technical Support Engineering
Expel —Herndon, VA
- $106,100 - $153,800 a year
- Remote
- US work authorization
- Senior level
- Parental leave
Quick Apply
11d
Tier I Shift Supervisor
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Case Manager III
Xometry —Gaithersburg, MD
- $76,000 - $99,000 a year
- Hybrid work
- 5 years
- Engineering
- Continuous improvement
- Disability insurance
- Health insurance
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Senior Customer Support Director
Airbus Americas Customer Services, Inc. —Herndon, VA
- $145,000 - $165,000 a year
- Email
- Up to 50% travel
- English
- 3 years
- Health savings account
- AD&D insurance
13h
IAD Customer Service Bag Drop Supervisor
ABM Industries —Dulles, VA
- $22.38 an hour
- Overtime
- Bilingual
- Microsoft Word
- Hospitality
9d
Service Business Development Manager
New Country Motor Car Group —Germantown, MD
- $130,000 - $150,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid training
- Disability insurance
Quick Apply

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Client Operations Manager

Quest Diagnostics -
Chantilly, VA

Quick Apply

Job Details

Full-time
From $93,200 a year

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Matching gift program
Flextime
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Team supervision
Task prioritization

Full Job Description

Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $93,200+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
Implement and review relevant processes, policies, and standard operating procedures.
Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
Facilitates cross-functional initiatives to reduce defects and improve processes.
Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
Follow-up with laboratories regarding challenges with test status or results.
Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
Identify and follow-up with IT regarding telecom problems including service enhancements.
Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
Develop strategies for addressing chronic service failures to facilitate permanent resolution.
Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or “at risk” accounts and management reporting.
Ensure department compliance with all company policies and government regulations.
Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND

Preferred Work Experience:

Minimum of five (5) years previous clinical laboratory experience preferred.

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad understanding of the laboratory business and its service requirements
Thorough knowledge of the laboratory’s operations.
Comprehensive knowledge of medical and laboratory terminology.
Understand the importance of Quality Service and how it is measured.

Skills:

Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
Ability to foster a positive and productive work environment by building, leading and motivating the team.
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
Strong organizational skills.
Ability to analyze and solve problems.
Ability to maintain professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner

Education

Bachelor’s Degree Bachelor’s Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications

Six Sigma Certified Green Belt (Preferred)

Quick Apply

Refine Your Search

Customer Service Manager jobs in Dulles, VA

Client Operations Manager

Senior Manager - Airport Operations - Customer Service

Customer Support Lead

Customer Service Supervisor

Call Center Workforce Manager

Customer Care Manager

Call Center QA Manager

Community Support Services Team Lead

Call Center Operations Manager

Customer Success Operations Manager

Operations Manager / Project Manager II

Customer Relations Mgmt Sr

Quality Control Lead / Project Manager I

Customer Success Operations Manager

Manager, Technical Support Engineering

Tier I Shift Supervisor

Case Manager III

Senior Customer Support Director

IAD Customer Service Bag Drop Supervisor

Service Business Development Manager

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