Top 183 Customer Service Manager Jobs in Seattle, WA

Frontier Account Manager - SEA Airport
PrimeFlight Aviation Services Inc —SeaTac, WA
- $80,000 a year
- Extended hours
- Background check
- 18 years or older
- Microsoft Outlook
Quick Apply
9d
Customer Service Manager - Aerospace
Eaton —Bellevue, WA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Service Manager
CBRE —Seattle, WA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Supervisor - Customer Service / Distribution(hourly)
Walman —Kent, WA
- $32.42 - $47.95 an hour
- Full-time
- Hospitality
- HIPAA
- Mid-level
- Health insurance
- Paid time off
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
shared services senior manager, Customer Advocacy
Starbucks —Seattle, WA
- $112,900 - $169,500 a year
- 5 years
- Office
- Master's degree
- Paid parental leave
- Paid holidays
Washington 211 Supervisor
Crisis Connections —Seattle, WA
- $78,469.00 - $87,187.50 a year
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Organizational skills
Quick Apply
5d
Customer Success Incident Manager
Okta —Bellevue, WA
- $104,000 - $143,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Marymoor Customer & Business Services Supervisor
King County —Marymoor Park, WA
- $112,729.55 - $142,891.22 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- 3 years
- Free parking
7d
Quality Assurance & Training Manager (Mgr 2)
City of Seattle —Seattle, WA
- $118,118.16 - $177,229.44 a year
- Online Application
- Hybrid work
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Customer Service Manager
Full Circle Services & Associates LLC —Seattle, WA
- $73,424.88 - $84,391.42 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Development Manager
SEIU Local 775 —Seattle, WA
- $112,273 - $134,177 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Employment & labor law
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager, Sales and Customer Service
Macy’s —Seattle, WA
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Head of Customer Support
Pulse Games —Seattle, WA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Marymoor Customer & Business Services Supervisor
King County Wastewater Treatment Division, WA —Redmond, WA
- $112,729.55 - $142,891.22 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- 3 years
- Free parking
- Paid holidays
7d
TikTok Shop - Escalation Program Manager
TikTok —Seattle, WA
- $88,920 - $159,600 a year
- On call
- Bachelor of Science
- Office
- 3 years
- Paid parental leave
- Paid holidays
Marymoor Customer & Business Services Supervisor
KING COUNTY DEPARTMENT OF WATER & LAND RESOURCES —Redmond, WA
- $112,729.55 - $142,891.22 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- 3 years
- Free parking
- Paid holidays
8d
Director of Customer Success
Read AI, Inc. —Seattle, WA
- $165,000 - $200,000 a year
- Full-time
- Hybrid work
- 7 years
- US work authorization
- Organizational skills
- Flextime
- Family leave
Client Experience Manager
Guardian Roofing, Gutters & Insulation —Auburn, WA
- $100,000 a year
- Extended hours
- 5 years
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
9d
Manager, Implementation (Global Payroll)
Rippling —Seattle, WA
- $111,000 - $171,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Senior level

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Frontier Account Manager - SEA Airport

PrimeFlight Aviation Services Inc -
SeaTac, WA

Quick Apply

Job Details

$80,000 a year
9 days ago

Qualifications

Air transportation employee supervision
Team leadership
Computer literacy
Driver's License
Aviation
Travel industry
Mobile devices

Full Job Description

SUMMARY OVERVIEW

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

RESPONSIBILITIES

Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
Coordinate with internal departments to ensure the timely and effective delivery of services to clients
Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
Resolve client inquiries, concerns, and issues promptly and professionally
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
Ensuring each position is covered and all requirements of the contract are met
Maintaining accurate timekeeping for payroll purposes
Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
Ensuring all incoming staff members have on-the-job training
Communicating with airlines and other customers to provide exceptional customer service
Ensure staff is meeting safety standards
Counseling, Coaching and Participating in Disciplinary Actions
Demonstrate regular, predictable attendance at job location
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older
Must be legally authorized to work in the country of employment.
2 Years of Customer Management, Labor Management or Sales Experience preferred
Bachelor's degree preferred; an equivalent combination of education and relevant professional experience will also be considered.
Airport Leadership/Operational experience required
Knowledge of the Aviation Industry
Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
Must hold a valid driver's license.
Communicate effectively in English (reading, writing, speaking)
Bilingual in English/Spanish a plus
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 25 pounds
Position is generally sedentary, sitting for long periods of time
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $80,000.00 per year

Quick Apply

Refine Your Search

Customer Service Manager jobs in Seattle, WA

Frontier Account Manager - SEA Airport

Customer Service Manager - Aerospace

Service Manager

Supervisor - Customer Service / Distribution(hourly)

Customer Support Manager - Americas

shared services senior manager, Customer Advocacy

Washington 211 Supervisor

Customer Success Incident Manager

Marymoor Customer & Business Services Supervisor

Quality Assurance & Training Manager (Mgr 2)

Customer Service Manager

Development Manager

Manager, Sales and Customer Service

Head of Customer Support

Marymoor Customer & Business Services Supervisor

TikTok Shop - Escalation Program Manager

Marymoor Customer & Business Services Supervisor

Director of Customer Success

Client Experience Manager

Manager, Implementation (Global Payroll)

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