Top 81 Customer Service Rep and Resolution Desk Rep Jobs

Customer Service Rep
Heritage Health - Idaho —Coeur d'Alene, ID
- $19.81 - $28.20 an hour
- Full-time
- Background check
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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Customer Service Rep - CHRG
American HomePatient —Clearwater, FL
- Remote
- Microsoft Word
- Mid-level
- High school diploma or GED
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14d
Service Desk Rep
CHS Corporate —Birmingham, AL
- Full-time
- Research
- Mid-level
- Communication skills
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Customer Service Rep - CHRG
Lincare Inc. —Clearwater, FL
- Remote
- Microsoft Word
- Mid-level
- High school diploma or GED
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14d
Lead Customer Service Rep
Sharecare —Atlanta, GA
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Flexible schedule
Customer Service Rep - Call Center
Deposita™, An Allied Universal® Company —Port Saint Lucie, FL
- $17 - $18 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
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7d
Help Desk Support Rep, 1
YRCI —New Orleans, LA
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Customer Service Rep/Front Office Assistant
PVS Chemicals, Inc. —Painesville, OH
- $45,000 - $52,000 a year
- Monday to Friday
- Background check
- Pass drug screening
- Office
- Health savings account
- Disability insurance
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Medicaid Provider Relations Rep II
Moda Health —Portland, OR
- $54,668.32 - $68,340.67 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Mid-level
- Paid holidays
- Health insurance
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Patient Service Rep/Front Desk
Heart City Health —Elkhart, IN
- Full-time
- Spanish
- Microsoft Outlook
- Basic math
- 403(b) matching
- Disability insurance
Inside Sales (HOURLY + COMMISSION!)
Clear Start Tax Relief —Irvine, CA
- $60,000 - $250,000 a year
- Full-time
- Sales
- Computer literacy
- In-person
- Paid training
- Health insurance
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Lead Customer Service Rep
Rite Way Heating Cooling & Plumbing —Tucson, AZ
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Dental insurance
Customer Care Rep 1
OmniMax International, LLC —Phoenix, AZ
- Research
- High school diploma or GED
- Computer skills
Quick Apply
Supervisor, Client Solutions
CMA CGM —Norfolk, VA
- $65,000 - $72,000 a year
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Rep II
GRTC Transit System —Richmond, VA
- $37,440 a year
- Weekends as needed
- Spanish
- Computer literacy
- English
2d
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
Customer Service Representative
Christies Appliance —Tucson, AZ
- Sales
- Mid-level
- Office
- Profit sharing
- Paid holidays
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Rep Client Service II- Admin | Oncology Pavilion | FT Days
UF Health —Jacksonville, FL
- Full-time
- Basic math
- No experience needed
- English
Patient Service Representative - Rose (afternoon shift)
UCLA Health —Venice, CA
- $26.42 - $37.49 an hour
- Spanish
- English
- Administrative experience
Patient Service Representative - Simms/Mann
UCLA Health —Santa Monica, CA
- $26.42 - $37.49 an hour
- Spanish
- English
- Administrative experience

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Customer Service Rep

Heritage Health - Idaho -
Coeur d'Alene, ID

Quick Apply

Job Details

Full-time
$19.81 - $28.20 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Athenahealth
Collaborate with healthcare professionals
In-person patient registration
Patient scheduling systems
Health insurance co-pays
HIPAA compliance
Serving clients
Safety protocol adherence
Account maintenance
Phone communication
Patient demographics
HIPAA
Client file management
Mail distribution
Scanning
Mid-level
Medical scheduling
Medicaid health insurance
Records management
Medical records
Mail management
Conflict management
Hazard identification and correction
Patient billing
Individual consumer customer service
Computer skills
Medicaid
Telephone systems
Multi-line phone systems
Mail processing

Full Job Description

Description:

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Rep to join our team in Coeur d'Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

Why You Should Join our Dynamic Healthcare Team

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

Requirements:

The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience.

Minimum of two years of office experience; medical preferred.
Experience with Athena EHR systems preferred
Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic

Your Essential Duties:

Checks in clients and updates demographics, including insurance information, at each visit.
Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
Schedules appointments for new and established clients using the electronic practice management system.
Makes reminder calls for all scheduled clients.
Collects co-pays from self-pay and third-party payer clients at each visit.
Directs clients who are unable to pay their co-pay to the billing or collections staff.
Checks out clients as needed.
Creates and organizes client charts.
Tracks No-shows and follows the No Show protocol.
Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
Maintains the cleanliness and order of the waiting room area throughout the day.
Performs general office duties such as copying, faxing, scanning, and handling mail.

Your Success Factors

Understanding of medical terminology and healthcare office procedures
Familiarity with HIPAA regulations and patient confidentiality requirements
Knowledge of electronic health records (EHR) systems (e.g., Athena)
General understanding of Heritage Health policies and services
Strong interpersonal and communication skills (verbal and written)
Proficiency in using computers, office software, and scheduling tools
Effective problem-solving and conflict resolution
Ability to maintain professionalism and compassion under pressure
Ability to handle sensitive patient information with discretion
Ability to work independently and as part of a team

Job Overview

Working Conditions: Work is normally performed in a typical interior/office work environment in a

medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient

population that will present a variety of contagious diseases, physical injuries, and emotional states of

mind.

Physical/Mental Requirements:

Prolonged periods of sitting at a desk and working on a computer.
May lift up to 15 pounds at times.
Must be able to access and navigate various departments of a given location.
Must be able to complete tasks in a noisy or stressful environment.
Must be able to adhere to process protocol.

Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for

continuously developing and maintaining a safe working environment. Each employee is responsible for

completing all training requirements, participating in emergency response tasks as requested, and

serving on safety committees and teams as requested. In addition, employees must accept the

responsibility for maintaining the safety of themselves and others by adhering to all written and verbal

instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing

feedback to supervisors and management on all safety issues.

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Heritage Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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