Top 944 Customer Service Rep Jobs in Laguna Hills, CA

Customer Service Associate
SettlementOne Valuations, a division of PropertyRate,LLC —Orange, CA
- $18.50 - $21.00 an hour
- 8 hour shift
- Hybrid work
- Background check
- Google Workspace
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
E-Commerce Customer Service Agent
Clearly Filtered, Inc. —Rancho Santa Margarita, CA
- $33.50 - $35.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
12d
Customer Service Representative
Variable Speed Solutions —Santa Ana, CA
- $31 - $39 an hour
- Full-time
- Background check
- Mid-level
- Office
- Profit sharing
- Paid holidays
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19h
NOW HIRING! Tele-Sales and Customer Service Agents Wanted!
Curetax Financial —Irvine, CA
- $68,100 - $225,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick Apply
13d
Customer Service Representative / Dispatcher – Plumbing Service Department
Partners Plumbing Inc. —Rancho Santa Margarita, CA
- $23 - $30 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
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On-Site Customer Service Representative - Mission Viejo, CA
Sharecare —Mission Viejo, CA
- $24 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- HIPAA
13d
Customer Service Coordinator
Eggs Unlimited —Irvine, CA
- $25 - $35 an hour
- Overtime
- Office
- US work authorization
- In-person
- Disability insurance
- Health insurance
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Retail Customer Service Associate
FedEx Office —Laguna Hills, CA
- $19.70 - $23.17 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
14d
Customer Service Rep - Santa Ana, CA
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $21.00 - $31.50 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
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Customer Service Representative
HOMESHIELD PEST CONTROL INCORPORATED —Mission Viejo, CA
- $20 - $23 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Access/Senior Access Representative- Patient Access Center- FT Day Shift
University of California, Irvine —Irvine, CA
- $24.17 - $30.08 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
6d
Customer Service Representative
EGUMBALL INC —Irvine, CA
- $25 an hour
- Full-time
- Computer literacy
- No experience needed
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep/Admin
Ampronix, LLC. —Irvine, CA
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
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13d
Customer Service Rep Trainee
Glidewell Dental —Irvine, CA
- $21 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Call Center Agent - Hybrid/Remote in Aliso Viejo
NVISION Eye Centers —Aliso Viejo, CA
- $21 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
7d
Customer Service Representative
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $21.00 - $31.50 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
Customer Service Representative
BIO-MEDICAL SERVICES, INC —Irvine, CA
- From $27 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Associate Customer Relations Representative
Applied Medical —Rancho Santa Margarita, CA
- $24 - $28 an hour
- Full-time
- Microsoft Outlook
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
12d
Customer Experience Specialist
Twitch —Irvine, CA
- $66,300 - $115,400 a year
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Customer Service Representative-Irvine, CA
Fisher & Paykel Healthcare —Irvine, CA
- $52,000 - $60,000 a year
- Microsoft Word
- ERP systems
- Office
- Paid parental leave
- Employee stock purchase plan

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Customer Service Associate

SettlementOne Valuations, a division of PropertyRate,LLC -
Orange, CA

Quick Apply

Job Details

Full-time
$18.50 - $21.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Computer operation
Google Workspace
Phone communication
Call center experience
Computer literacy
English
High school diploma or GED
Attention to detail
Mortgage servicing
Typing

Full Job Description

Job description:

Customer Service Associate [HYBRID ONSITE AND REMOTE POSITION]

PropertyRate is a rapidly growing, venture capital backed Valuation Services Provider to the real estate and mortgage services industry, located in Orange, CA. We are currently seeking a Customer Service Associate to join our team. We are passionate about making the often complex process of home ownership, financing and appraisals easier for borrowers, lenders and the service professionals who help homeowners close their mortgage loans. We offer associates a supportive, casual, and energetic environment with significant opportunity for personal and professional growth and advancement. We provide associates with a meaningful opportunity to impact the culture and gain exposure to and mentorship from senior team members. This role is ideal for a high energy person, passionate about learning, growing and exceeding client expectations.

Compensation and Benefits: The Customer Service Associate will have an opportunity for base salary, quarterly performance bonus, benefits, and company perks, including frequently catered meals and a great culture.

● $18.50 to $21.00 (compensation includes quarterly bonus which is dependent on performance)
● Medical and dental insurance;
● 10 paid holidays and 40 hours PTO

Position Description and Responsibilities: The Customer Service Associate (“Associate”) will serve as the first responder to incoming calls and emails from our lender clients, their borrowers or other service professionals as we guide them through the home appraisal process. The Associate is responsible for proactively following up with appraisers to ensure the timely completion of assignments and providing considerate and informative support to clients throughout the appraisal process.

Working hours and days will be Monday through Friday 9 am to 6 pm and can vary, depending on the workload, with overtime often required during training or seasonal peaks.

Currently, this position requires a hybrid work schedule with two days per week onsite and three remote (schedules and onsite days are consistent from week to week). The position is onsite until the 90-day training has been completed and department expectations have been met. After this initial training period, the role will move to a hybrid schedule. During training you will need to be in the office 5 days a week.

The company’s office is in Orange, CA, near The Outlets of Orange, just off the 22 freeway.

Key responsibilities include:

● Answering emails and phone calls in a timely, courteous and knowledgeable manner;
● Initiating outbound calls to service providers to secure status updates on current orders and update clients or their borrowers on order progress;
● Clearly, concisely and logically summarizing customer service issues and solutions both in writing and verbally to clients and other team members;
● Proactively resolving customer service issues and responding constructively to lender, borrower or appraiser support requirements;
● Presenting and explaining fees and the reason for any required variances from standard fee schedules;

● Processing client payments;
● Collaborating with team members across functions to identify and solve for recurring service issues.

Skills and Qualifications: The Customer Service Associate should have a passion for connecting with people, building expertise in new subjects and solving problems. The Associate will be required to communicate mortgage and appraisal specific information in plain English to borrowers, display patience under pressure, and exhibit insight and problem-solving skills for all client requests. As customer issues may vary widely and can be complex or urgent, a successful Associate will have attention to detail, be able to work independently in a fast-paced environment, make thoughtful decisions independently within set policies, and possess effective time management, prioritization, and multi-tasking skills. Qualified applicants should possess:

● Minimum of High School diploma or equivalent;
● Minimum of two years of customer service experience – familiarity with the mortgage, real estate, residential services or other consumer banking industries strongly preferred, but not required (industry specific training will be provided to all new Associates);

● Excellent phone etiquette and interpersonal/communication (written and verbal) skills;
● Facility with basic computer skills including knowledge of Microsoft Office and/or Google Suite;
● Experience with customer relationship management software programs preferred, but not required;
● Minimum 45 WPM typing speed.

PropertyRate is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

● 401(k)

● Dental insurance

● 5 days of sick time

● 5 days of vacation

● 10 paid holidays

● Health insurance

● Vision insurance

Shift:

● 8 hour shift

Experience:

● Mortgage Servicing / Real Estate: 1 year (Preferred)

● Customer Service / Call Center: 2 years (Required)

Work Location: Hybrid remote in Orange, CA 92867

Pay: $18.50 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Mortgage servicing: 1 year (Required)
Call center: 2 years (Required)

Work Location: Hybrid remote in Orange, CA 92868

Quick Apply

Refine Your Search

Customer Service Rep jobs in Laguna Hills, CA

Customer Service Associate

E-Commerce Customer Service Agent

Customer Service Representative

NOW HIRING! Tele-Sales and Customer Service Agents Wanted!

Customer Service Representative / Dispatcher – Plumbing Service Department

On-Site Customer Service Representative - Mission Viejo, CA

Customer Service Coordinator

Retail Customer Service Associate

Customer Service Rep - Santa Ana, CA

Customer Service Representative

Access/Senior Access Representative- Patient Access Center- FT Day Shift

Customer Service Representative

Customer Service Rep/Admin

Customer Service Rep Trainee

Call Center Agent - Hybrid/Remote in Aliso Viejo

Customer Service Representative

Customer Service Representative

Associate Customer Relations Representative

Customer Experience Specialist

Customer Service Representative-Irvine, CA

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