Top 2648 Customer Service Rep Jobs in Michigan

Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
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Remote Customer Service/Sales Representative
Agent Alliance —Canton, MI
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
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Client Care Operations Specialist - Remote
Gateway Services Inc —Michigan
- $60,000 - $65,000 a year
- Full-time
- Remote
- Continuous improvement
- Entry level
- Paid training
- Wellness program
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1d
Client Success Representative (Remote)
Demand.com —Detroit, MI
- Remote
- Mid-level
- Communication skills
- Time management
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Customer Benefits Specialist (Remote)
S&A Group —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
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Customer Service Representative-I (Escalations & Self-Pay) - PFS (Remote)
Trinity Health —Farmington Hills, MI
- $19.21 - $28.82 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Vision insurance
21h
Customer Service Representative
North West Labs —Southfield, MI
- $19 - $22 an hour
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
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Client Service Assistant
Pacific Rise Co —Detroit, MI
- $19 - $29 an hour
- Urgently hiring
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Rep – Financial (Remote)
Concentrix —Michigan
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Client Support Specialist
Prolific Group —Michigan
- $40,000 - $60,000 a year
- Full-time
- Remote
- 18 years or older
- Writing skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative
SBM Management Services, LP —Livonia, MI
- $20.33 - $21.33 an hour
- Monday to Friday
- Bilingual
- Sanitation
- Driver's License
Quick Apply
3d
Customer Service Rep I - MA Servicing (Detroit) C-S-R
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Sales
- Research
- High school diploma or GED
11d
Customer Service / Sales Representative – Tech Products (Remote) (Seasonal)
Concentrix —Michigan
- $17.31 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Representative (CSR)
Refloor —Troy, MI
- $24 - $30 an hour
- Full-time
- Entry level
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Senior ProCare Customer Excellence Representative - Hybrid - Starting at $24.54
Stryker —Kalamazoo, MI
- $24.54 - $33.68 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
10d
Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $48,000 - $55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
10d
Area Customer Service Associate
Empire Today —Detroit, MI
- $20 - $23 an hour
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
- Wellness program
- Paid holidays
Quick Apply
2d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Lansing, MI
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
2d
Contract Customer Service Rep
Detroit Land Bank Authority —Detroit, MI
- $22 an hour
- Contract
- Background check
- Microsoft Outlook
- Research
Healthcare Call Center Representative
ORTELE HEALTH —Detroit, MI
- From $15 an hour
- Full-time
- Remote
- HIPAA
- Communication skills
- Telehealth
- Flexible schedule
- Referral program
Quick Apply
4d

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Client Service Representative

NFP Corp -
Sterling Heights, MI

Quick Apply

Job Details

Full-time
$45,000 - $57,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Employee relationship building
Research
Databases
High school diploma or GED
Organizational skills
Clerical experience
Time management

Full Job Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Salus Group (part of NFP) is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration.

Job Summary: This position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department.

Responsibilities & Duties:

External:

Proficiency with carrier’s various web-based systems
Overall knowledge of the organization and its specific departments and how they work together
Specific knowledge of Customer Service procedures
Provide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questions
Partner with Account Managers to meet and exceed customer's service expectations
Receive and enter group enrollment changes, adds or terminations
Initiate file maintenance for corrections to client files and/or client employee data
Handle irate customers in a professional manner
Other duties may be assigned to meet business needs

Internal:

Provide administrative support
Maintain internal databases
General clerical assistance
May perform personal executive secretarial services under limited direction
Responsible for reception and telephone duties, including signing for front office packages
Other duties may be assigned to meet business needs

Competency Profile:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Analytical—the individual synthesizes diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Excellent telephone and face-to-face customer skills.
Ability to communicate clearly and effectively, both verbally and in writing.
Excellent organizational skills.
Attention to detail.
Ability to work within Microsoft Office (including Outlook) and related programs.
Research skills.
Time Management: the ability to organize and manage multiple priorities.

Performance Factors:

Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Minimum Requirements:

High School Diploma or GED required
Two to three years of experience in a customer service environment required (benefits/insurance experience preferred)
Strong customer orientation
High performance teams and a strong team player
Commitment to company values
Proficiency with Microsoft Office and Outlook
Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $57,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Pay: $45,000.00 - $57,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Sterling Heights, MI 48310

Quick Apply

Refine Your Search

Customer Service Rep jobs in Michigan

Client Service Representative

Remote Customer Service/Sales Representative

Client Care Operations Specialist - Remote

Client Success Representative (Remote)

Customer Benefits Specialist (Remote)

Customer Service Representative-I (Escalations & Self-Pay) - PFS (Remote)

Customer Service Representative

Client Service Assistant

Customer Service Rep – Financial (Remote)

Client Support Specialist

Customer Service Representative

Customer Service Rep I - MA Servicing (Detroit) C-S-R

Customer Service / Sales Representative – Tech Products (Remote) (Seasonal)

Customer Service Representative (CSR)

Senior ProCare Customer Excellence Representative - Hybrid - Starting at $24.54

Customer Service Representative

Area Customer Service Associate

Member Resolution Associate/Retention - 100% Remote

Contract Customer Service Rep

Healthcare Call Center Representative

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