Top 652 Customer Service Rep Jobs in Raleigh, NC

OSC Contact Center Representative, Tier I
State of North Carolina - Office of the State Controller —Wake County, NC
- $44,565 - $47,740 a year
- Full-time
- Mid-level
- Bachelor's degree
- Criminal background check
2d
Call Center Rep
Wake Orthopaedics —Raleigh, NC
- Full-time
- Mid-level
- Paid time off
Quick Apply
4d
Customer Service Representative
NC Farm Bureau —Raleigh, NC
- Monday to Friday
- Word processing
- Computer literacy
- Office
Quick Apply
Customer Service Rep
Covalent Chemical —Raleigh, NC
- Full-time
- Office
- Entry level
Client Services Representative
North Carolina State University —Raleigh, NC
- $18.27 - $19.81 an hour
- Temporary
- Hospital
- Entry level
4d
Call Center Rep/Service appointment setter
Fred Anderson Toyota —Raleigh, NC
- $20 - $22 an hour
- Full-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Raleigh, NC
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Customer Solutions Specialist (Second Shift)
AWeber —Raleigh, NC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Customer Care Representative
Liberty Waste Solutions —Raleigh, NC
- $17 - $19 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Care Coordinator
Oshi Health —Raleigh, NC
- $45,000 - $52,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Care Advocate
MetLife —Cary, NC
- $41,600 a year
- Overtime
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
Administrative Specialist I (Temporary)
State of North Carolina - OSHR Temporary Solutions —Wake County, NC
- $18.77 an hour
- Full-time
- Bilingual
- Administrative experience
- High school diploma or GED
- Retirement plan
5d
Call Center Associate- Life Insurance
Accenture —Raleigh, NC
- $20.10 - $40.53 an hour
- Full-time
- Hybrid work
- Spanish
- English
- US work authorization
- Paid holidays
- Disability insurance
4d
National Customer Care Representative I
VITALANT —Raleigh, NC
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Representative
Wake County Public School System —Raleigh, NC
- Weekends as needed
- Spanish
- English
- Mid-level
Client Care Coordinator
Homes By Dickerson Inc —Raleigh, NC
- Full-time
- Entry level
Quick Apply
8d
Call Center Representative
Air Experts Heating, Cooling Inc. —Raleigh, NC
- $18 - $20 an hour
- Monday to Friday
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Garage Door Specialist —Raleigh, NC
- $18 - $20 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Associate Customer Support Analyst, Teachers Pay Teachers (TPT)
IXL Learning —Raleigh, NC
- Full-time
- Bachelor of Science
- Research
- Office
Onboarding Specialist (Remote)
LeagueApps —Raleigh, NC
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply

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OSC Contact Center Representative, Tier I

State of North Carolina - Office of the State Controller
Wake County, NC

Apply Now

Job Details

Full-time
$44,565 - $47,740 a year
2 days ago

Qualifications

Incident Escalation
Computer skills
Escalation handling

Full Job Description

Agency

Office of the State Controller

Division

OSC's Integrated HR/Payroll System

Job Classification Title

Program Coordinator II (S)

Position Number

60092196

Grade

NC10

About Us

The State Controller serves as an independent resource to protect the financial integrity of the State and to promote accountability in an objective and efficient manner through its accounting, disbursing, payroll, internal controls, data management, eCommerce, and financial reporting systems that serve state agencies, employees, and the public.

The foundational principles of the office are Integrity/Ethics, Objectivity, and Accountability. OSC’s overall goals are to optimize operational execution, manage risk effectively and efficiently, and foster a high-performance culture. OSC will provide excellent customer service while achieving those goals.

Description of Work

Please Note: OSC does not use 3rd parties to conduct job interviews.

**OSC is interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas at this time. **

**Successful candidate will be subject to a criminal background check. **

The mission of the Office of the State Controller (OSC) is to protect the financial integrity of the State and promote accountability in an objective and efficient manner.

Hiring Range: $44,565.00 to $47,740.

This position serves as a member of the OSC Contact Center, Tier 1. The main duty is taking incoming calls as the first point of contact for state employees, HR administrators, and vendors with general processing of questions related to statewide benefits, HR issues, payroll and time. This position will also provide support and assistance to employees using Fiori HR/Payroll System. This position collects and validates data required for day-to-day processing for HR and Payroll transactions and routes to the appropriate team for processing. The position provides first point of contact support for the North Carolina Financial System (NCFS), documenting and assigning contacts that cannot be resolved at Tier 1. The Contact Center utilizes a call tracking system for entering tickets to track customer inquiries and to escalate complex issues to more advanced specialists. This position assists with the processing of all intake methods including phone, faxes, US mail, and e-mail requests. The candidate must be able to work full-time, 40 hours/week. Coverage times for the Contact Center are 8:00 am until 5:00 pm, Monday through Friday. Full-time telework or hybrid work schedules may be an option.

NOTE: This job posting will close at 11:59 p.m. the night before the closing date.

Knowledge Skills and Abilities/Management Preferences

Note to Applicant: Any job-related Knowledge, Skills, and Abilities that you have must be clearly documented in your application to be considered for the Most Qualified applicant pool.

This position requires a working knowledge of one or more specific human resources functional areas such as payroll, time administration, benefits administration, and salary administration, and/or experience working in a call center/contact center environment.

This role requires proven ability to communicate clearly, both written and verbally; proven ability to work with automated systems; to analyze customer and technical scenarios and escalate issues when needed; must be detailed oriented with proven ability to handle customer complaints, and at times, unpleasant customers.

Minimum T&E:

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

NOTE: Transcripts must be uploaded to Workday and attached to your application to receive credit for any training and educational requirements, to qualify for the position.

All degrees must be received from appropriately accredited institutions.

All work history, training, and education must be listed on the official application, along with attached transcripts, to receive credit. Applications must be completed in full. “See Resume” or “See Attached” will not be accepted.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Pamela Denise Hamm

Recruiter Email:

[email protected]

Apply Now

Refine Your Search

Customer Service Rep jobs in Raleigh, NC

OSC Contact Center Representative, Tier I

Call Center Rep

Customer Service Representative

Customer Service Rep

Client Services Representative

Call Center Rep/Service appointment setter

CUSTOMER SERVICE ASSOCIATE

Customer Solutions Specialist (Second Shift)

Customer Care Representative

Care Coordinator

Customer Care Advocate

Administrative Specialist I (Temporary)

Call Center Associate- Life Insurance

National Customer Care Representative I

Customer Service Representative

Client Care Coordinator

Call Center Representative

Customer Service Representative

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Onboarding Specialist (Remote)

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