Top 324 Customer Service Rep Jobs in Rochester, NY

Customer Service Representative Rochester, NY
Cosentino —Rochester, NY
- $20 - $23 an hour
- Email
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Customer Service Specialist
Sherwin-Williams —Rochester, NY
- $18 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- Health insurance
- Military leave
Customer Service Representative / CSR
Gerber Collision & Glass —Henrietta, NY
- $17 - $22 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
8d
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Call Center Representative III
University of Rochester —Spencerport, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
3d
Remote Customer Service/Sales Representative
Agent Alliance —Rochester, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Customer Service Representative
Isaac Heating & Air Conditioning —Rochester, NY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Support Center Representative
Wegmans —Rochester, NY
- $19 - $20 an hour
- Part-time
- Remote
- HIPAA
- 1 year
- Entry level
- Health insurance
- Paid time off
7d
Customer Service Representative/ Data Entry
KRO Industries LLC —Rochester, NY
- $20 - $23 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Customer Service Specialist/Medical Insurance Billing
Fonte Surgical Supply, Inc. —Rochester, NY
- $18 - $23 an hour
- Full-time
- No experience needed
- Entry level
- Under 1 year
Quick Apply
Customer Service & Shipping Representative
Hybridge LLC —Rochester, NY
- $20 - $23 an hour
- Full-time
- Google Workspace
- Administrative experience
- 1 year
Quick Apply
7d
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Customer Service & Shipping Representative
Hybridge, LLC —Rochester, NY
- $20 - $22 an hour
- Full-time
- Google Workspace
- Customer service
- Laboratory experience
- Profit sharing
- Paid holidays
Quick Apply
Call Center Support Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Spanish
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (CSR)
Weitsman Recycling Upstate Shredding —Rochester, NY
- From $19 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Account Representative
ASSA ABLOY Fenestration —Rochester, NY
- $50,000 - $52,000 a year
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Quick Apply
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance

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Customer Service Representative Rochester, NY

Cosentino -
Rochester, NY

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Referral program
Retirement plan

Qualifications

Microsoft Word
Computer operation
Microsoft Outlook
SAP CRM
Computer literacy
Spreadsheets
Writing skills
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role
Phone customer support
Data entry
Invoice data entry
CRM system proficiency
Appointment scheduling
Client email correspondence
Client interaction via phone calls
Customer data entry

Full Job Description

What are we looking for

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative located in Rochester, NY, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

As a Customer Services Representative, you will be handling different responsibilities:

Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
Processing, monitoring, and following up on customer purchasing orders.
Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
Creation of invoices and corrections, if necessary, as well as returns of material.

Scheduling visits to the showroom, leading material views & reservation of specific material.

Solving customer issues from order to delivery and maintaining customer account receivables.
Providing customer support over the phone, face-to-face, and via email.
Performing analysis in SAP as requested by General Manager, Operations
Manager or the sales/promotion force.
Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Other tasks upon request of the manager.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE

Required:
3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry.

Desired:
Customer Service experience in construction, manufacturing, distribution or related industry experience

EDUCATION

Required:
High School Diploma/GED

Desired:
College degree

KNOWLEDGE

Required:
Computer literacy to a relatively high standard: Outlook, Excel, Word.

Desired:
Use of SAP, ERP or order system

SKILLS

Required:
Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
Ability to multi-task and work in an extremely fast-paced environment.
Exceptional customer-facing and interpersonal skills, both written and verbal.
What we do offer

At Cosentino, you will join a company:
With an international mindset and presence in 80+ countries
With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
In which you will be able to grow your career and develop your leadership skills

Salary: The hourly range for this position is between $20-23/hr
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics." - https://rb.gy/xq0edq

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: [email protected].

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Privacy Policy

Data Controller: COSENTINO GLOBAL, S.L.U.

Purpose: to process your contact request for the installation of products by COSENTINO’s professional partners.

Rights: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra. Baza a Huércal-Overa, km 59 – 04860 Cantoria (Almería), or to [email protected].

For further information on the processing of your data, please refer to our Privacy Policy.

Nearest Major Market: Rochester

Expected hours: No less than 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

Customer service: 3 years (Required)
Microsoft Excel: 2 years (Required)
handling high call volume: 2 years (Preferred)
invoicing: 2 years (Preferred)
Appointment scheduling: 2 years (Preferred)
Data entry: 2 years (Preferred)
SAP: 2 years (Preferred)

Ability to Commute:

Rochester, NY 14624 (Required)

Work Location: In person

Quick Apply

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