Top 367 Customer Service Representative Jobs in Springfield, MA

Customer Care & ITM Specialist
Windsor Federal Bank —Windsor, CT
- Extended hours
- Microsoft Excel
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
2d
Customer Service Representative - 1st Shift
TTM Technologies —Stafford, CT
- Full-time
- Microsoft Outlook
- Basic math
- English
- Health savings account
- Paid holidays
Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —West Springfield, MA
- $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
10d
Customer Service/ Helpdesk Associate
Qureos Inc —Springfield, MA
- $27 - $28 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Communication skills
7d
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Customer Service Representative
Onlinefabricstore.net —West Springfield, MA
- From $18.50 an hour
- 8 hour shift
- Customer service
- Office
- High school diploma or GED
Quick Apply
1d
Contact Center Representative
UMassFive College Federal Credit Union —Hadley, MA
- $20.50 - $30.76 an hour
- Full-time
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Children
- Profit sharing
- Disability insurance
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311 Call Center Service Representative
City of Springfield, MA —Springfield, MA
- $49,076.56 a year
- Full-time
- Bilingual
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
3d
Airport Customer Service Representative
Westover Airport —Chicopee, MA
- $20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
5d
Contact Center Representative
Vista Home Improvement —West Springfield, MA
- $18 - $25 an hour
- Urgently hiring
- Customer service
- English
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Agent Part Time
American Airlines —Windsor Locks, CT
- From $20.23 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
2d
Customer Service Representative
Waltham Pest Services —Agawam, MA
- $20 - $25 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Employee stock purchase plan
4d
Customer Support Specialist
Monson Savings Bank —Wilbraham, MA
- $18 - $22 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
1d
Accounts Receivable / Customer Service Representative
Winter Sports Retailers —Springfield, MA
- $24.00 - $26.39 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Intake Coordinator (Hybrid)
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21.00 - $21.50 an hour
- Weekends as needed
- Hybrid work
- Spanish
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
11d
Chevy/GMC Automotive Retention Associate
BALISE MOTOR SALES COMPANY —Springfield, MA
- $16 - $23 an hour
- Computer literacy
- Computer skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
7d
Customer Service Representative
FYZICAL Therapy and Balance Centers —Wilbraham, MA
- Full-time
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
12d
Mazda Automotive Retention Associate
BALISE MOTOR SALES COMPANY —Springfield, MA
- $16 - $23 an hour
- Computer literacy
- Computer skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
CVS Health —Hartford, CT
- $17.00 - $31.30 an hour
- Full-time
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Care Associate
Pearse Bertram+ —Bloomfield, CT
- $24.52 - $29.53 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Health savings account
- Disability insurance
Quick Apply
3d

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Customer Care & ITM Specialist

Windsor Federal Bank -
Windsor, CT

Quick Apply

Job Details

2 days ago

Benefits

Profit sharing
Paid holidays
401(k)
Paid time off
Paid sick time

Qualifications

Financial sales
Computer literacy
Regulatory compliance
High school diploma or GED
Financial product expertise
Productivity software
Video conferences (communication methods)
Client interaction via phone calls

Full Job Description

POSITION SUMMARY:

Under the direction of the Customer Care Solutions Manager, the Customer Care & ITM Specialist plays an integral role in delivering exceptional customer experience across multiple service channels. This position engages with current and prospective customers via telephone, online, and Interactive Teller Machines (ITMs), assisting with banking inquiries, transactions, issue resolution, and relationship building. The role requires strong interpersonal and sales skills, a thorough knowledge of the Banks products and services, and the ability to provide tailored, accurate, and professional service in every interaction. Flexibility to work extended hours and Saturdays is required.

ESSENTIAL FUNCTIONS:

Proactively engages with customers and non-customers across telephone, digital, email, and ITM channels to identify financial needs, provide tailored solutions, and recommend appropriate products and services.
Processes routine and allowable financial transactions, including deposits, withdrawals, loan payments, check cashing, balance transfers, stop payments, and account maintenance, in accordance with Bank policy and procedural guidelines.
Identifies potential fraud indicators, escalates suspicious activity in accordance with Bank procedures, and supports documentation required for investigation and resolution.
Provides high-quality customer experience by communicating professionally, de-escalating concerns, applying sound judgment, and escalating issues to management or other departments when appropriate.
Ensures adherence to regulatory requirements including, but not limited to, BSA/AML, CIP, OFAC, Reg E, and Reg CC as applicable to customer interactions and transaction processing.
Provides live video-based service via ITMs, performing transactions and delivering branch-like experience while promoting customer adoption of self-service and assisted-service channels.
Assists customers and internal partners with digital banking, electronic delivery systems, and ITM services by providing guidance, troubleshooting support, and subject matter expertise on available technology and process improvements.
Meets or exceeds established sales, referral, and service performance goals as defined by management.
Tracks and maintains reports related to customer interactions, product usage, and campaign activity, and collaborates with team members and supervisors to support service quality, sales efforts, and continuous improvement.
Maintains cross-training in Customer Care Center procedures and delivery channels and complies with all Bank policies, procedures, operational standards, and applicable federal and state regulations, including BSA, deposit, and lending requirements.
Takes full ownership of customer issues from initial contact through resolution, appropriately escalating when necessary and ensuring timely follow-up and communication.
Performs other related duties as required.

REQUIRED EDUCATION / EXPERIENCE / SKILLS:

High school diploma or equivalent is required, along with a minimum of one (1) to three (3) years of banking experience. Call center, customer contact center, retail banking, or teller/platform experience is preferred.
Strong customer service, sales, verbal, written, and organizational skills, with the ability to communicate professionally and effectively across multiple channels.
Demonstrates critical thinking, sound judgment, and decision-making skills, with the ability to interpret information, identify task requirements, monitor progress, and solve problems efficiently.
Strong numerical aptitude, attention to detail, and the ability to assist customers accurately through telephone, digital, and ITM processes.
Working knowledge of financial institution policies, procedures, products, services, and applicable federal and state laws and regulations is required.
Computer proficiency is required, including Microsoft Office applications such as Word and Excel, and familiarity with teller, platform, or other core banking systems is preferred.
Ability to work effectively in a high-volume environment, quickly learn and adapt to changing systems, applications, policies, and procedures, and transition between duties without loss of efficiency or composure.
Must be highly organized and able to prioritize multiple responsibilities, meet deadlines, work independently and collaboratively, and maintain professional relationships that support teamwork and conflict resolution.
Must maintain a professional appearance while communicating through on-screen technology.
Ability to receive guidance and supervision, follow work rules and procedures, meet punctuality and attendance standards, and complete compliance and job-related training required by the Bank.

Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including PTO, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.

For consideration, qualified applicants may email a cover letter and resume to: [email protected].

Windsor Federal Bank 270 Broad Street Windsor, CT 06095

An Equal Opportunity Employer

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Refine Your Search

Customer Service Representative jobs in Springfield, MA

Customer Care & ITM Specialist

Customer Service Representative - 1st Shift

Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

Customer Service/ Helpdesk Associate

MEMBER CONTACT CENTER REP

Customer Service Representative

Contact Center Representative

311 Call Center Service Representative

Airport Customer Service Representative

Contact Center Representative

Customer Service Agent Part Time

Customer Service Representative

Customer Support Specialist

Accounts Receivable / Customer Service Representative

Intake Coordinator (Hybrid)

Chevy/GMC Automotive Retention Associate

Customer Service Representative

Mazda Automotive Retention Associate

Customer Service Representative

Customer Care Associate

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