Top 1033 Customer Service Representative Jobs in Utah

Member Service Representative
SoFi —Cottonwood Heights, UT
- $20 an hour
- Call employer
- Background check
- Computer literacy
- Office
10d
Customer Service Representative
CVS Health —Utah
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Utah
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Outbound Call Center Rep
CVS Health —Utah
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Associate Representative, Health Plan Provider Relations - Remote must reside in UT
Molina Healthcare —Utah
- $18.04 - $35.17 an hour
- Full-time
- Remote
- Medical office experience
- Research
- Communication skills
- Health insurance
14d
Remote Customer Service Representative - UT
Metech Recycling —Salt Lake City, UT
- $20 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative (Remote)
Village Capital & Investment —Draper, UT
- From $16 an hour
- 8 hour shift
- Remote
- High school diploma or GED
- Organizational skills
- Computer skills
- Paid training
- Health insurance
Quick Apply
Customer Service Chat Representative - 100% Remote
Frontdoor —Salt Lake City, UT
- $16 - $17 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Employee stock purchase plan
- Disability insurance
3d
Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)
RISK MANAGERS, LLC —Salt Lake City, UT
- From $25 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Account Manager / Point of Contact
Next Gen HR Solutions —Orem, UT
- $17 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
Inside Sales Representative/Customer Service
Metal Supermarkets —Salt Lake City, UT
- From $22 an hour
- Full-time
- Sales
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Merchant Support Specialist
Happen Bank, N.A. —Lehi, UT
- $25 an hour
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
7d
Account Creation Specialist
Alarm Service Group Security —Springville, UT
- $15 - $18 an hour
- Full-time
- Background check
- Customer service
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Client Service Representative
CSC (Corporation Service Company) —Logan, UT
- Full-time
- Hybrid work
- Bilingual
- Hospitality
- Microsoft Excel
- On-the-job training
Customer Retention Manager
HomeShield Pest Control —Provo, UT
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- 3 years
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent -Bilingual SPANISH REQUIRED - Starting at $16 with benefits!
Tear A Part Auto Recycling —Salt Lake City, UT
- From $16 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
1d
Client Service Representative Property & Casualty Insurance
Orion Placement —Salt Lake City, UT
- $65,000 - $95,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Enhanced Services Coordinator
ES Solar —Layton, UT
- $18 - $20 an hour
- Full-time
- Computer literacy
- Residential
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Service Advisor
Happen Bank, N.A. —Lehi, UT
- $20 an hour
- Full-time
- High school diploma or GED
- Older adults
- In-person
- Wellness program
- Paid time off
Quick Apply
13d
Call Center Representative
Serenity Mental Health Centers —Lehi, UT
- $16.50 - $19.50 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
14d

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Member Service Representative

SoFi -
Cottonwood Heights, UT

Apply Now

Job Details

$20 an hour
10 days ago

Qualifications

Computer operation
Computer literacy
De-escalation techniques
High school diploma or GED
Managing clients in a customer support role
Computer skills

Full Job Description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.

What you'll do:

Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries
Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies
Expand the scope of your primary role to support other lines of business based on business needs
Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns
Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
Proactively follow up on outstanding issues with internal functional areas and with external clients.
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you'll need:

Previous customer service experience, preferably in a similar industry or Call Center environment
Strong verbal and written communication skills
Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
Active listening skills to understand customer needs and provide effective solutions
Basic computer skills with solid proficiency in Google Suite
Empathy and patience in dealing with customer inquiries and concerns
Ability to handle high-stress situations and irate customers with professionalism
Willingness to learn and stay updated on company policies, products, and services
Adaptability to handle a variety of customer queries and requests
Time management and organizational skills to handle multiple inquiries simultaneously
Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
Experience handling high-volume transactions across multiple channels of communication
High school diploma or GED required
Must successfully pass FINRA fingerprint background check
Ability to attend onsite training if required - 6 weeks of training may be in office
Salt Lake City office only (located in Cottonwood Heights)
Hourly pay $20.00

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Apply Now

Refine Your Search

Customer Service Representative jobs in Utah

Member Service Representative

Customer Service Representative

Part Time Customer Care Representative (West Coast Preferred)

Outbound Call Center Rep

Associate Representative, Health Plan Provider Relations - Remote must reside in UT

Remote Customer Service Representative - UT

Customer Service Representative (Remote)

Customer Service Chat Representative - 100% Remote

Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)

Account Manager / Point of Contact

Inside Sales Representative/Customer Service

Merchant Support Specialist

Account Creation Specialist

Client Service Representative

Customer Retention Manager

Call Center Agent -Bilingual SPANISH REQUIRED - Starting at $16 with benefits!

Client Service Representative Property & Casualty Insurance

Enhanced Services Coordinator

Customer Service Advisor

Call Center Representative

I want to receive the latest job alert for Customer Service Representative in Utah

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Explore jobs in more locations

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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