Top 93507 Customer Service Representatives Jobs

Customer Service Specialist - Full Time - Remote
Datavant —New York, NY
- $17.78 - $21.00 an hour
- Full-time
- Remote
- HIPAA
- Microsoft Office
- High school diploma or GED
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
- $12 - $14 an hour
- Email
- Remote
- Computer literacy
- Typing
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
9d
Client Onboarding Specialist
Harrison Financial Services —Omaha, NE
- $53,550 - $72,250 a year
- Full-time
- Mid-level
- Office
- US work authorization
Quick Apply
Entry Level Associate (Arabic Required)
Blueprint Zenith —Plano, TX
- $1,000 - $1,600 a week
- Full-time
- Background check
- English
- Organizational skills
Quick Apply
Senior Customer Service Representative
Trelleborg Pipe Seals Milford —Milford, NH
- $55,000 - $75,000 a year
- 8 hour shift
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Onboarding Specialist
Harrison Financial Services —York, NE
- $53,550 - $72,250 a year
- Full-time
- Mid-level
- Office
- US work authorization
Quick Apply
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service
Marco Board House, Inc. —Poughkeepsie, NY
- From $26 an hour
- 8 hour shift
- No background check
- Writing skills
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
PFS Group —Crystal City, TX
- $13 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance
Inbound Customer Care Agent
Contactus LLC —Grindstone, PA
- Up to $15 an hour
- 8 hour shift
- 18 years or older
- HIPAA
- High school diploma or GED
- Paid training
- Health insurance
12d
Logistics Customer Service Representative
Vitality Staffing Solutions —North Bergen, NJ
- $20 - $22 an hour
- Full-time
- Bilingual
- Customer service
- Mid-level
Quick Apply
5d
CSR - Customer Service Representative
The Habegger Corporation —Lima, OH
- $45,000 - $55,000 a year
- Weekends as needed
- Heavy lifting
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
12d
Print Estimator / Customer Service Representative
Minuteman Press Uptown —Minneapolis, MN
- $18.36 - $20.00 an hour
- Full-time
- Mid-level
- Math
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
3d
Commercial Customer Service Representative
Woolf Distributing —Woodstock, IL
- $25 - $28 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Health savings account
- Paid holidays
Quick Apply
Counselor, Student Advocate Center - NSLP
NSLP - National Student Loan Program —Lincoln, NE
- $17.50 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- Trade school
- Associate's degree
- Paid holidays
- Loan repayment program
Quick Apply
Loan Service Specialist
TEKsystems —Honolulu, HI
- $18 - $20 an hour
- Contract
- Computer literacy
- Fair chance
- Computer skills
- Commuter assistance
- Health savings account
Quick Apply
5d
Customer Service Representative
NorthEast Community Bank —Spring Valley, NY
- From $23 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Bridge Community Bank —Mechanicsville, IA
- Full-time
- Customer service
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply

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Customer Service Specialist - Full Time - Remote

Datavant -
New York, NY

Apply Now

Job Details

Full-time
$17.78 - $21.00 an hour

Qualifications

HIPAA compliance
HIPAA
High school diploma or GED
Clinical confidentiality policies

Full Job Description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Job Summary:

The Customer Service Specialist assists customers via phone, email, and chat using SalesForce. They are the first line of support, helping to ensure a seamless experience for our Ontellus clients while upholding our company's values and service standards. This position requires strong critical-thinking skills, a professional and empathetic communication style, and the ability to manage challenging conversations while upholding our company values and service standards.

Essential Responsibilities:

Provide Excellent Customer Service: Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs)
Effective Communication: Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.
Collaborate with Team Members: Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality.
De-escalate Challenging Situations: Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.
Escalate Cases When Necessary: Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience.
Cross-sell/Upsell Opportunities: Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers' needs and enhance their experience.
Attention to Detail: Ensure accuracy and attention to detail in all customer interactions to deliver quality work.
Time Management: Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed.
Adhere to Company Culture & Policy: Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment. While adhering to company policy.
Leverage Technology Tools: Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively.
Compliance & Confidentiality: Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance.

Other duties as assigned

Qualifications:

Education: High school diploma or equivalent required; Bachelor's degree preferred.
Experience: Previous experience in a customer service or customer support role, ideally within a service-focused company (e.g., legal or medical sector). Experience with remote desktop tools, SalesForce, and Microsoft 365 is highly desirable.

Skills & Competencies:

- Strong communication skills, both written and verbal, with an emphasis on clarity and empathy.
- Ability to think critically and make decisions in a fast-paced environment.
- Familiarity with cross-selling and upselling in a customer service setting.
Other: Experience in the legal or medical fields is a plus, though not required.

Access to Protected Health Information (PHI)

This position involves access to the company's operating system and other sources necessary for processing records requests. Strict adherence to HIPAA privacy rules and Ontellus policies on PHI is required.

Physical Demands & Work Environment:

Ability to work in a standard office or home office setting with standard equipment.
Requires vision for reading printed materials and screens and hearing/speech for effective communication.
Must be able to sit or stand for extended periods; occasional reaching and grasping are required.
Office/home environment with low to moderate noise levels and controlled temperatures.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

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