Top 406 Customer Support Analyst Jobs

Customer Support - Deposit Analyst
UFS LLC —Remote
- $70,000 - $80,000 a year
- Remote
- Computer literacy
- Writing skills
- Mid-level
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Customer Support - Loan Analyst
UFS LLC —Remote
- $65,000 - $75,000 a year
- Remote
- Computer literacy
- Writing skills
- Mid-level
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1d
Customer Support Analyst - Gujarati
Mews —Remote
- $64,500 - $66,000 a year
- Remote
- English
- Mid-level
- 1 year
- Paid parental leave
- Paid holidays
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Customer Support Analyst (Remote)
Govcio LLC —Remote
- $110,000 - $130,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Military encouraged
8d
Customer Service Analyst
Nationwide Property & Appraisal Services LLC —Voorhees, NJ
- $18 - $20 an hour
- Overtime
- Remote
- Bilingual
- Mid-level
- Windows
- Work from home
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Customer Grievance Analyst
Convey Health Solutions —Charlotte, NC
- $18 - $20 an hour
- Temporary
- Remote
- Microsoft Outlook
- Writing skills
- Basic math
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3d
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Customer Support Analyst
Vertisystem —Beaverton, OR
- $16 an hour
- Contract
- Entry level
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Tech Foundry Analyst
Provalus —Tahlequah, OK
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Tech Foundry Analyst
Provalus —Tahlequah, OK
- Monday to Friday
- Mid-level
- POS
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9d
Client Analyst - Foreclosure
Dovenmuehle Mortgage, Inc. —Lake Zurich, IL
- $19.50 - $20.50 an hour
- Overtime
- Hybrid work
- Background check
- Computer literacy
- Research
- Health savings account
- Paid holidays
Quick Apply
Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Analyst
Robert Half —Richmond, VA
- $23.75 - $25.00 an hour
- Temporary
- Mid-level
- Windows
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
Help Desk Analyst I
Robert Half —Connersville, IN
- Temporary
- Windows
- US work authorization
- Organizational skills
- Disability insurance
- Dental insurance
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4d
Client Analyst
Strategic Staffing Solutions —Morristown, NJ
- $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
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14d
Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Desktop Support Analyst
Robert Half —New Castle, PA
- Temporary
- Mid-level
- Driving
- US work authorization
- Disability insurance
- Dental insurance
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4d
Customer Success Analyst
Uber —Los Angeles, CA
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Office
- Finance
- 401(k)

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Customer Support - Deposit Analyst

UFS LLC -
Remote

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Job Details

$70,000 - $80,000 a year

Qualifications

Computer operation
Writing skills
Desktop applications
Computer skills

Full Job Description

Navanta empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Customer Support team, you will be tasked with providing banking application support to Navanta bank customers. You’ll answer questions via phone and e-mail about banking applications and functions, issue resolution and training. The ideal candidate will have a background within the banking industry and experience with banking application software. This position works under the leadership of the Director of Customer Support and in collaboration with other teammates across the company.

Knowledge and Skills

A qualified individual will possess the following:

Strong analytical and troubleshooting abilities
Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it
Understanding of item processing or the capacity to learn
Extremely comfortable working with computers and a variety of computer applications
Excellent verbal and written communication skills
Ability to work without direct supervision
Ability to manage multiple tasks and projects with accuracy and attention to detail
Ability to work effectively with deadline demands
Take ownership and accountability, in order to follow problems through to resolution
Motivated, independent learner
Ability to work in a team-oriented, collaborative environment
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support.
Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
Assists in implementation of new software releases for applications responsible for supporting bank processing
Documents resolutions in a central location for knowledge sharing internally and with customers
Participates on bank conversion/merger/acquisition teams as needed
Assists with Major Projects and Initiatives as assigned
Participates in assessments, project planning and client meetings
Works with third party vendors on behalf of customers
Analyzes and evaluates service requests to identify trends and make recommendations
Other duties as assigned

Education and/or Experience

Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent
Three (3) years prior experience in bank/financial industry desired
Three (3) years prior experience in direct client support desired
Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who is Navanta?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

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Refine Your Search

Customer Support Analyst jobs

Customer Support - Deposit Analyst

Customer Support - Loan Analyst

Customer Support Analyst - Gujarati

Customer Support Analyst, Tier 1

Customer Support Analyst (Remote)

Customer Service Analyst

Technical Support Analyst (Su-Th 9:00a-5:30p)

Customer Grievance Analyst

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Customer Support Analyst

Tech Foundry Analyst

Tech Foundry Analyst

Client Analyst - Foreclosure

Customer Support Analyst

Desktop Support Analyst

Help Desk Analyst I

Client Analyst

Client Support Analyst II

Desktop Support Analyst

Customer Success Analyst

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