Top 9 Customer Support Engineer Jobs in Roswell, GA

Customer Support Engineer - Cumming, GA
Kamstrup A/S —Cumming, GA
- English
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Support Escalation Engineer
IPA - Innovative Product Achievements —Duluth, GA
- $92,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- 6 years
- Schematics
- Engineering
- Paid parental leave
- Health savings account
Customer Support Engineer
IPTE —Alpharetta, GA
- Overtime
- 5 years
- Office
- High school diploma or GED
- Retirement plan
Technical Support Engineer
Transact Campus —Alpharetta, GA
- $44,900 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
13d
IT Support Engineer
CorDx —Alpharetta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Senior Technical Support Engineer
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Windows
- Java
- SQL
Technical Support Engineer
Source Support Services —Lawrenceville, GA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
3d
Technical Support Engineer I
IPA - Innovative Product Achievements —Duluth, GA
- Weekends as needed
- Hybrid work
- Mid-level
- Linux
- Associate's degree
- Paid parental leave
- Health savings account
Project & Technical Support Engineer
Mirion —Atlanta, GA
- Full-time
- Microsoft Word
- English
- Mid-level
Quick Apply

Related jobs to explore

Based on your search for Customer Support Engineer

Senior Platform Engineer (OCI)
Navy Federal Credit Union —Sandy Springs, GA
5+ years of experience working in a senior technical, engineering, or cloud platform role. The selected candidate will design, implement, support, and…
$114,500 - $179,500 a year
14d
Application Engineer
LG Electronics —Alpharetta, GA
He/She supports new product introductions and enhances field team effectiveness by diagnosing application issues, creating technical sales tools, and…
$61,500 - $82,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Engineer
ADB Safegate —Columbus, OH
Possession of a valid driver’s license. Providing professional, technical customer service over the phone, email, etc.., to troubleshoot, diagnose and assist…
Technical Support Engineer - Gates
ADB Safegate —Columbus, OH
Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving…

I want to receive the latest job alert for Customer Support Engineer in Roswell, GA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Customer Support Engineer jobs near Roswell, GA

Software Engineer jobs in Atlanta, GA

Technical Support Engineer jobs in Remote

Technical Support Engineer jobs in Alpharetta, GA

Technical Support Engineer jobs in Duluth, GA

Technical Support Engineer jobs in Atlanta, GA

Customer Engineer jobs in Wilmington, DE

Insurance Customer Service jobs in Tampa, FL

Cx Customer Experience jobs in Remote

Customer Engineer jobs in Seattle, WA

Customer Engineer jobs in Ashburn, VA

Customer Engineer jobs in Boise, ID

Work From Home Customer Service jobs in West Palm Beach, FL

Software Engineer jobs in Austin, TX

Aerospace Engineer jobs in California

Software Engineer jobs in South Carolina

Software Engineer jobs in Orange County, CA

Audio Engineer jobs in Tampa, FL

Entry Level Software jobs in Des Moines, IA

Software Engineer jobs in Georgia

Technical Support Engineer jobs in Orlando, FL

Customer Support Engineer - Cumming, GA

Kamstrup A/S -
Cumming, GA

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
401(k) matching
Opportunities for advancement

Qualifications

English

Full Job Description

Do you have experience with technical support? Do you thrive in a customer-oriented role, and do you want to provide the best service for our customers? Would you like to become part of an international company that is a leader in intelligent solutions for energy and water?

Become a part of our US Technical Support Team

Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. Our ambition is to turn meter data into insight to help utility companies optimize their production and distribution of energy and water. Kamstrup’s water business is undergoing rapid development, which means that the requirements and demands for our smart solutions targeting the water industry are growing.

As our new Customer Support Engineer, you will become a vital part of our Technical Support Team, which focuses on giving our customers a good service. You will become a part of a dedicated support team who deliver technical support on a broad variety of Kamstrup products and solutions, from the meters to service products and system applications. We are a team who constantly challenge how we operate and perform support, and through cross collaboration we develop our processes continually.

In the role as Customer Support Engineer your primary task will be to provide service and support to our customers via phone and our online service management system. Together the team is actively working on improving our competences and processes to secure high efficiency on our deliverables. Besides the external customer contact we also have broad collaboration with internal departments in the organization, where you will provide support for both hardware and software solutions.

RESPONSIBILITIES

Handling all incoming requests from customers via phone, mail, or service management system.
Screen issues, prioritize tasks and identify critical incidents and escalate them to Core support.
Scope and define requests for service and changes.
Educate customers and colleagues in Kamstrup’s different solutions and applications while supporting the US Manufacturing facility with the development of new training tools.
Gathering data from the customers and keeping our CRM system updated.

PERSONAL & PROFESSIONAL QUALIFICATIONS, COMPETENCIES AND EDUCATION

Bachelor’s degree in IT, comparable technical degree, or equivalent relatable experience.
As a person you are outgoing and have good people skills since we are a small team, who highly depend on each other and solve problems together.
Prior experience as a 1st Level Supporter or similar customer support role.
Knowledge of how to develop and deliver excellent customer service and support.
Enthusiastic and collaborative team player.
Organized self-starter and takes the lead on your tasks.
Possesses an analytical mindset and works in a highly structured manner, making sure every task is successfully completed.
Ability to thrive in an environment where we learn from our experiences and develop our processes.
Skills in English is a necessity to be successful in this job.

WE OFFER MORE THAN JUST A JOB

Company paid medical benefits with no premiums for employees, and a generous employer contribution for families.
Competitive starting salary.
401k match with no vesting period.
13 paid holidays.
Generous vacation and sick time.
Positive work/life balance.
Opportunity for career advancement.

ABOUT KAMSTRUP

Kamstrup develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer while creating lasting value for the communities they serve. We take responsibility for the way we act, and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.

Kamstrup has over 1,700 employees in more than twenty countries with headquarters in Denmark. Kamstrup has healthy growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website at www.kamstrup.com, and you can also follow us on LinkedIn and Facebook to be updated on latest news and vacant positions.

Application deadline:
As soon as possible

Apply Now

Refine Your Search

Customer Support Engineer jobs in Roswell, GA

Customer Support Engineer - Cumming, GA

Customer Support Escalation Engineer

Customer Support Engineer

Technical Support Engineer

IT Support Engineer

Senior Technical Support Engineer

Technical Support Engineer

Technical Support Engineer I

Project & Technical Support Engineer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for Customer Support Engineer in Roswell, GA

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected