Top 6 Customer Support Engineer Jobs in Suwanee, GA

Customer Support Escalation Engineer
IPA - Innovative Product Achievements —Duluth, GA
- $92,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- 6 years
- Schematics
- Engineering
- Paid parental leave
- Health savings account
Customer Support Engineer - Cumming, GA
Kamstrup A/S —Cumming, GA
- English
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Support Engineer
IPTE —Alpharetta, GA
- Overtime
- 5 years
- Office
- High school diploma or GED
- Retirement plan
Technical Support Engineer I
IPA - Innovative Product Achievements —Duluth, GA
- Weekends as needed
- Hybrid work
- Mid-level
- Linux
- Associate's degree
- Paid parental leave
- Health savings account
Technical Support Engineer
Transact Campus —Alpharetta, GA
- $44,900 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
9d
IT Support Engineer
CorDx —Alpharetta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Bilingual Customer Service Representative
TRC Staffing —Alpharetta, GA
Handle a high volume of inbound and outbound customer calls. Comfortable handling both inbound and outbound calls. Strong customer service experience required.
$20 - $22 an hour
Quick Apply
3d
Custom Orders Representative
Uline —Braselton, GA
Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Engineer
ADB Safegate —Columbus, OH
Possession of a valid driver’s license. Providing professional, technical customer service over the phone, email, etc.., to troubleshoot, diagnose and assist…
Technical Support Engineer - Gates
ADB Safegate —Columbus, OH
Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving…

Show more jobs in cities nearby

I want to receive the latest job alert for Customer Support Engineer in Suwanee, GA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Customer Support Engineer jobs near Suwanee, GA

Technical Support Engineer jobs in Duluth, GA

Technical Support Engineer jobs in Alpharetta, GA

Customer Engineer jobs in Wilmington, DE

Insurance Customer Service jobs in Tampa, FL

Cx Customer Experience jobs in Remote

Customer Engineer jobs in Seattle, WA

Customer Engineer jobs in Ashburn, VA

Customer Engineer jobs in Boise, ID

Work From Home Customer Service jobs in West Palm Beach, FL

Child Support Officer jobs in Texas

Mountainland Technical College jobs in Lehi, UT

Technical Support Engineer jobs in Midland, TX

Technical Support Engineer jobs in Meridian, ID

Technical Support Engineer jobs in Oakland, CA

Technical Support Engineer jobs in Palo Alto, CA

Technical Support Engineer jobs in Sacramento, CA

It Support jobs in Augusta, GA

Technical Support Engineer jobs in Virginia

Technical Support Engineer jobs in Rochester, NY

It Support jobs in Nashville, TN

Customer Support Escalation Engineer

IPA - Innovative Product Achievements
Duluth, GA

Apply Now

Job Details

Full-time
$92,000 - $100,000 a year

Benefits

Paid parental leave
Health savings account
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Schematics
Firmware

Full Job Description

Customer Support Escalation Engineer

Location: Duluth, GA

Department: Service

Reports to: Director of Customer Support

Type: Full-Time

Status: Exempt

Schedule: Hybrid 4 days in-office /1 day remote + On-call shift (including evenings and weekends) + on-demand travel

Salary: $92,000 - $100,000 + Bonus Eligible

Are you a technical expert who thrives in customer-facing roles? Do you love solving complex issues and helping teams deliver exceptional support? IPA is looking for a Customer Support Escalation Engineer—a key player within our Service & Support team—to take ownership of high-impact, unresolved customer issues.

This isn’t an Engineering role, but you’ll work closely with Engineering, Field Services, and Quality to bridge the gap between front-line support and product development. You'll be the final escalation point, ensuring even the toughest customer challenges are resolved with urgency, accuracy, and care.

What You’ll Do

Own high-priority escalations end-to-end: triage, troubleshoot, resolve, and communicate clearly at every step.
Serve as the technical voice to the customer, delivering timely updates, setting expectations, and maintaining trust throughout the resolution process.
Diagnose complex issues across IPA’s hardware, software, and firmware-integrated systems.
Collaborate with Engineering, Field Services, and Quality to replicate and resolve issues, escalate bugs, and recommend product improvements.
Travel onsite (as needed) to support critical customer situations and ensure resolution with urgency and professionalism.
Document root causes, action paths, and lessons learned in Salesforce, Jira, and internal knowledge systems.
Mentor frontline support teams and contribute to training content, diagnostic tools, and internal knowledge sharing.
Lead or support strategic customer-facing projects during non-escalation periods.

What You Bring

Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, or similar) OR an associate degree with 6+ years of technical support or field service experience OR 8+ years of progressive, hands-on experience in electromechanical troubleshooting in lieu of a degree.
Deep experience diagnosing complex issues in machinery, firmware-enabled hardware, and software environments.
Proficiency with tools like Salesforce and Jira, and comfort working across systems and schematics.
Exceptional communication and customer service skills with a collaborative mindset.
Strong initiative, critical thinking, and ability to manage multiple priorities with minimal supervision.

You’ll Excel If You:

Own problems with urgency and see them through to resolution.
Stay calm and confident in high-pressure customer-facing situations.
Collaborate with clarity and influence across engineering, field service, and customer teams.
Share knowledge generously to elevate the capabilities of those around you.
Advocate for the customer experience while driving systemic improvements internally.

Why Join IPA?:

At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.

When you join IPA, you’ll enjoy:

Generous paid time off and company holidays
Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine
Health Savings Account (HSA) with company contributions, plus optional FSA plans
Company-paid life and disability insurance
401(k) with company match to support your retirement goals
Employee Stock Purchase Plan (ESPP) own a piece of what you’re building
Tuition reimbursement to support continued learning and development
Paid parental leave for when your family grows

At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we’d love to meet you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

Customer Support Engineer jobs in Suwanee, GA

Customer Support Escalation Engineer

Customer Support Engineer - Cumming, GA

Customer Support Engineer

Technical Support Engineer I

Technical Support Engineer

IT Support Engineer

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for Customer Support Engineer in Suwanee, GA

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected