Night Auditor
Reports to: Front Office Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
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Competitive compensation package
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Full benefits package, including 401K with matching and paid time off from Day 1
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Growth company focused on expansion through strategic acquisition and development
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Hotel discounts at locations worldwide.
JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Guest Services: Check in and check out guests with a focus on accuracy and customer service.
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Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
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Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
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Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
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Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
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System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
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Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
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Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
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Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
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Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
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Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
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Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
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Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.
QUALIFICATIONS
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Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
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Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
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Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
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Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
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Flexibility: Must be flexible with scheduling to accommodate business needs.
